BIG APPLE CHIMNEY

Very well.

unknown

Would not hire again do not follow up on details overrpriced

I made an appointment two weeks in advance. The scheduled time was in the morning before noon. At 11 I called and was told that they were delayed at another appointment, and that they would call a half hour before arriving. They never called or otherwise indicated that they could not make the appointment.

As far as know and my husband actually handled it, it was fine. I do not think it was anything out of this world, but I think overall it was fine. We have used them twice now, and we have been happy with their service. They cleaned the chimney, and I do not think they left a mess. I think it took a little bit of time for us to get them in there. They were supposed to come, and they never did at one time. We had to follow-up. When people do not show up when they were supposed to, that is very frustrating and unprofessional.

Big Apple Chimney was very expensive. They brought a crew of guys. Two guys went on the roof, and one stayed down. They spent less than 15 minutes, and gave me a bill for over 200 dollars. It felt like a bit of a rip off. They wouldn't give me a price over the phone. When they showed up I felt put on the spot to have the work done.

As a result of their incompetence and disposing of the debris including cement dust down the drain pipe, this debris solidified and blocked the front exterior drain also debris in the flue leading to the boiler as blockage causing bolier to malfunction. The work was done several months ago and it took time to accumulate and solidify and now I have had to deal with this issue.

Two representatives showed up. Their diagnosis was extremely alarmist. You have a major problem, your chimney needs to be entirely relined. We'll need to open up the wall on four floors. You can't afford to wait a moment longer. Carbon monoxide will fill the house and people will be killed. Normally it would cost you thousands, but if you start the work tomorrow morning, we can do it for a thousand, but only if you start tomorrow. I was suspicious and got assessments from other chimney contractors. The consensus was that I needed a cleaning, which I did. We installed carbon monoxide detectors. We've had no further problems.

I WAS NOT TO HAPPY WITH THE WORKERS THEMSELVES. THEY GAVE ME INFORMATION THAT WAS NOT CORRECT. THE PRICE WAS A LITTLE HIGH BUT OVERALL THEY DID A GOOD JOB.

I WOULD DEFINITELY CHECK WITH AN INSPECTOR BEFORE YOU HAVE THEM SERVICE THE CHIMNEY. WHEN THEY DID MINE I DID NOT USE AN INSPECTOR AND WHEN IT RAINED THE WATER LEAKED ALL OVER MY NEW PAINT JOB IN THE HOUSE AND THE FLOOR.