BETTER CARPET WAREHOUSE INC

Description of Work: Cleaned a hand-woven rug after flood damage.

Description of Work: We had a carpet stair runner put in 2 brownstones that we own. One was wool and other was high-quality acrylic.

Description of Work: To be fair, the installation of the carpeting went smoothly (3 large rooms and 2 flights of stairs) However last year our housekeeper noticed that the carpeting in ALL rooms was "rolling and waving" . I assumed it was from the change in humidity. Now a year later the "waves" are worse - higher and over a dozen running diagonally across the carpet. The waves are between one and two inches high. The carpets have NEVER been washed, so this damage is not from water. Plus, each room had a carpet from a different manufacturer so it could not be a "defective" lot. While I don't expect carpet to last forever, the carpet itself is clean and in perfect condition, other than it does not lay flat upon the padding. Obviously the carpet was installed improperly and not stretched adequately. I am NOT going back to "Better Carpet Warehouse" to complain and argue with the Manager. There may be new management today, however I found the Manager abrupt and rude when choosing our carpet colors and patters. Instead, I am using a company for "Carpet Resizing" given an "A" rating in "Angies List". While this company has an "A' raring here, there are other reviews from other reviewers that are not kind. Also, the company has two different address (with the same phone number) when you look them up.

Description of Work: The carpet was professionally cleaned. The frayed edges were cut and rebound. There was one area that was torn badly and they were able to repair it. I was very satisfied with the job and would not hesitate to recommend them. Marie S. Brooklyn, NY.

Description of Work: Purchased two large area rugs, two entry small rugs and a matching custom runner. All were oriental patterns.

Description of Work: They fixed an old oriental rug I had that was in very bad shape.

Description of Work: We had removed carpet from a flight of stairs in order to widen it. I just needed the carpet replaced with new backing and tack strips. The first company I called was not interested in working with old carpet. Better Carpet Warehouse sent a representative to the house to make sure the carpet could withstand the reinstallation and then I got the estimate. It was very reasonable. The workmen were professional and pleasant.

Description of Work: I needed a carpet for a fairly large and odd shaped bedroom. I visited the store twice. They ordered and installed the carpet for me.

Description of Work: Wall-to-wall carpet installed in both bedrooms

Description of Work: They put a carpet in last week.

Description of Work: The staff at Better Carpet was great. They worked with me on the various options for carpeting my mother's home. I would recommend them to anyone who is looking for carpet. I did large area rug remnants and also commercial carpeting for heavy traffic areas.

Description of Work: Installed carpeting in small bedroom.

Description of Work: Carpet.

Description of Work: Cut large wool carpet (12' x 13') into three smaller rugs (one L-shaped to fit bedroom, a 2' x 13' runner and a 4' x 5' remnant), bound all rugs and provided appropriately sized rug pads for each. Picked up and delivered.