Asata Moving

Don't trust these guys. The worst experience I have EVER had with any business! These guys are very shady. I got scammed by the company and one of their disgruntled x-employees. The actual company name is Asata Van Lines and their site [*** Link removed ***] We paid an $860 deposit for their services in late Nov, several weeks before our upcoming move. About one week prior to our move, my wife received a call from a man who identified himself as “David” and claimed to work for Asata Van Lines. He was very professional, nice, and had ALL the detailed information about our moving order, down to the confirmation number, itemized list of our belongings, and even offered service upgrades. The call lasted nearly an hour, and everything appeared very legitimate. How could we not trust him? He had all our info for our move! Toward the end of the call, he said we needed to pay the second installment fee of $1005, which was expected, as the payments were to be made in three installments. Trusting him due to the detailed information he provided, we followed his instructions to send the payment via Zelle. He directed us to send the payment to a specific phone number, under the name' Joseph Scarlett'. I asked who that person was, and he explained that it was my assigned truck driver, and that's how it works. Later in the day, the actual Asata Van Lines business contacted us from their official number (888-462-5117) to request the second installment payment. Our stomachs dropped when we heard that. When we informed them that we had already paid, they said they had no record of receiving it. After hearing what had happened, they confirmed we had been scammed. During further discussions with Asata, they suggested that the scammer was likely a former employee of theirs, Joseph Sullivan, who had been recently terminated for theft. According to the Asata manager Daniel, this Sullivan guy accessed our file on November 26th, just days before his termination on November 28th. Daniel also told me that he had Sullivan’s phone number in his contacts and called him directly, during which Daniel told Sullivan to stop scamming people and return my stolen money. David said that Sullivan just hung up on him. I even have a recording of that call I had with David. I was actually surprised that he divulged all of that information to me, but I was so glad he did--and so glad I recorded the call. I reported the scam to my credit union, who also filed two affidavits. I reported it to Zelle who likely won't be able to do anything. And I submitted a case with the FTC (Federal Trade Commision), but we all know how long the government can take to investigate claims like this. Chances are, I won't get my money back. Asata says they have reported this matter to the police who are investigating, but they have no update about that. Due to a serious breach of trust with these guys, I decided to cancel my contract with Asata (which they initially resisted!) and instead secured a U-Haul truck for our move. They got approval from "the owners" that I could get a refund and assured me that I would get my $860 deposit back on the 13th of December. It's now Dec 23 and I still haven't gotten my refund back. So I've basically lost $1800+ to this company who didn't even help me move at all. The company refused to own up to their disgruntled employee who scammed me out of $1000, and put all the blame back on me. To make matters even shadier, every time I call to try and talk with the manager 'Daniel', a Sabrina answers the phone and he is somehow conveniently 'unavailable', in a meeting, or has 'left for the day'. Classy. My wife and I have called in about our $860 at least 10 times now. Pretty lousy business with no backbone if you ask me. These guys have lost ALL of my trust. They could restore a lot of it by refunding me my deposit like they had promised me, but seems possible that I may never see that money again either. Until they show some good faith, I will tell my story on every review site for them, Google Reviews, Angi, Facebook, and here on Yelp. And a report to the BBB about this is next. Steer clear of these guys. You can find much better and trusting moving companies out there.

Fantastic! Very efficient and skilled workers. Not only did they lug furniture and heavy boxes up a four floor walk up but did it in good humour and with no complaints. I would hire this company again in a minute. Call Alex! He is the best!

The move went smoothly. They called a day before to confirm the move. We paid 1 flat rate for 4 movers to come, pack up the apartment, and to move everything to the new home. They (Alex, Edward, Andrew, and Zaharich) all came on time (early actually!) and quickly got to work. They packed everything securely, providing all the necessary materials. Upon arrival not only did they drop off all the boxes safely but they also put the bed and some furniture back together! They were professional and I would highly recommend them.

We had a great experience working with Alex and his colleagues. We opted for the full-service option where the Asata team provided packing services. They carefully wrapped all of our plates, glasses, etc. to ensure that they did not break, as well as carefully boxed up our large collection of ceramics and art. Throughout the day, they were flexible and easy to work with, which made our moving experience much less stressful. Highly recommended.

Everything Went great!

Alex and Edward were such a huge help! This was my first time using a moving company. Alex was very understanding when it came to my lack of moving knowledge. They carried all my things up 4 floors, were very helpful when it came to packing up some of my extra items, and even provided boxes. I was worried I may have to take my bed apart by myself, but they came equipped with their own tools and had it apart in no time. They handled my boxes and antiques with care. They were very quick, great price, and very nice. I'll definitely be calling them for future moves.

Great! Alex and Andrew were awesome. Would recommend 100%