Appliances Connection

PLEASE - IF YOU VALUE YOUR TIME AND SANITY, DO NOT USE THE COMPANY TO PURCHASE ANY LARGE APPLIANCES. They have scheduled delivery for a built-in fridge 4 TIMES over the course of a month, I have hired a third party to help delivery. WE STILL DO NOT HAVE A FRIDGE. Each scheduled delivery is a 4 hour block - meaning I have spent at least 16 HOURS of my time (and I work full time and have two children under 10) trying to get this appliance in my home - this does not include all the time I've spent on the phone after each failed delivery, which has been at least another 4 hours. We have also had to push our remodel timeline. I have taken pictures, sent videos, made calls to facilitate delivery. I knew it would be a slightly more difficult delivery given the size of the appliance and the fact that it had to go on the second floor. I made sure to pay for "stairs" and a 3-man delivery, as requested by Appliance Connection for successful delivery. The first delivery only two individuals showed up, even though the delivery form said there would be at least 3 deliverymen. As a result, they were unable to successfully deliver the fridge - because there were only two of them - but they took additional pictures and video and said if they had 3-4 individuals, delivery wouldn't be a problem. On the second delivery attempt, only two individuals were scheduled to deliver the appliance AGAIN. Obviously, it couldn't be delivered. They said it would be easy to deliver if they had 3-4 individuals. On the third attempt, ONLY TWO INDIVIDUALS SHOWED UP AGAIN! But this time they told me there was no way the fridge could be delivered. After 3 weeks of failed deliveries, Appliance Connection then told me they would just ship my fridge back unless I arranged for a third party to move the fridge upstairs. I then go back and forth a number of times trying to coordinate delivery and movers - read, more hours of my time and sanity. I finally schedule a third party and get the 4-hour delivery windows to line up. This brings us to today. Appliance Connection/AM Trucking sent a text confirming the fridge delivery, but no one showed. I had to reach out to them, and was notified that they would not deliver it today. I'm now out at least $1k of third-party moving expenses and at least 20 hours of work time. I still do not have a fridge. This is possibly the worst consumer experience of my life. Please save yourself and order from literally any other appliance vendor.

On 10/31, I purchased an expandable dining room table from Appliances Connection at a price of $2,000. Subsequently, I arranged for professional assembly of the table. A few days after its arrival, on 11/22, the assembly professional and I discovered a defect in the table's extension mechanism, rendering it unusable. Immediately, on 11/22, I notified Appliances Connection of the defect and my desire for prompt return and replacement of the table. Due to the table's significant size and weight, I stored the dismantled units in their original packaging outside my garage, explicitly informing Appliances Connection of this temporary placement on 11/22. Despite repeated communication throughout November and December, including follow-up daily messages through their system, emphasizing the exposed, potentially weather-damaged state of the table, Appliances Connection only initiated contact with the manufacturer after a week. Further delays ensued, with the manufacturer requesting video and photographic evidence on which I promptly provided. This unproductive exchange continued for over a month, culminating in Appliances Connection offering replacement parts instead of a full table replacement. This proposed resolution is demonstrably inadequate for a defective product delivered and rendered unusable due to a pre-existing, undisclosed malfunction. Unable to reach a satisfactory resolution with Appliances Connection, I filed a dispute with my credit card company. Subsequently, Appliances Connection provided a shipping label, requiring me to bear the cost of returning the malfunctioning table out-of-pocket. Their stated policy, communicated only at this late stage, contradicts prior assurances and imposes an unreasonable burden on the customer in the event of a defective product. I have challenged Appliances Connection's return policy, highlighting the impossibility of maintaining the table's original condition due to their delayed response and extended exposure to the elements as well as fixing it without any such skillset. Additionally, I refuse to incur the significant expense of shipping a heavy, damaged item when I am the victim of a defective product and its delayed resolution. As of today, I remain in possession of the malfunctioning table and its packaging, incurring financial loss and significant inconvenience due to Appliances Connection's failure to fulfill their contractual obligations and lack of timely remedial action. This review will be left untouched and shared on other social media channels until I receive a full refund and paid shipping label to ship the broken table back.

I ordered an air conditioner from them with the promise of quick delivery. Week after week I received delay notices, until finally, when summer was already upon us, they cancelled my order saying the AC I ordered was no longer being made. That was 100% a lie. I managed to finally order it from someone else, but they took me out of the market for a long time, lied about why they cancelled my order and were generally unhelpful when trying to reach customer service. Avoid them at all costs,

I purchased a Bosch cooktop & wall oven from appliance connection. The website page for the oven contained a PDF guide that reflected a picture of the cooktop installed above the wall oven. I went a purchased both. No where did the website state that this was not possible. When the products were delivered the installers stated that installing a cooktop over a wall oven is not possible. So I refused delivery. Appliance connection is seeking to refund the amount less $1.50 per pound, which comes to approx $600. They claim that nowhere does it state that the combo install is possible, which saying the PDF guide is not to be followed.

This company is a nightmare. They are swindlers and liars. I bought a Blomberg refrigerator from them. It was defective from the first day I plugged it in. I wanted to return it but they would not take it back. They sent a repair person who stayed in my house for less than 5 minutes and said the refrigerator was fine. It makes awful, loud clanking noises when the compressor is running. I sent Appliances Connection audio recordings and video recordings and they would not do anything. I filed a complaint with my credit card company and Appliance Connection lied to them and told them I had "buyers remorse." Avoid this company. I have never had to deal with such unscrupulous cheaters.

I ordered an Amana electric range. I had someone wait at my home to receive the delivery and no one arrived. I then called on Monday, the next business day to speak with a supervisor and the telephone representative told me that all of the supervisors were out that day, so I couldn't get any details on when the delivery would occur. I requested a full refund and they told me that the delivery charge was more than 1/2 the cost of the entire order. My order was $598 and the redelivery fee was $337. This company is totally unprofessional and is a rip-off.

If there was an option for ZERO stars I would have selected it. Received defective product and the carrier who AC partners with left the old fridge on our front porch when we paid for haul-away service. We also paid extra for white glove install and the delivery team left us with a fridge door that would not close and a very dirty looking luxury fridge with plastic still stuck all over it. Then, they said it is our problem. Classic. Awful. Avoid!

I sent this feedback to the store and never heard back from anyone. Oh well. Buyer beware! Avoid this place at all costs! I bought an induction stove and a washer/dryer from Appliance Connections. On the first delivery attempt, the washer was “forgotten” and the range and dryer both arrived badly damaged. None were delivered. The sales rep then apparently lied and said they had replacements available but did not actually have replacements in stock... then they just started evading my phone calls. I spoke to an "escalation specialist" trying to get info about what they had or didn't have... he was bizarre. Told me he was very good at his job and that I didn't understand how complicated the appliance biz is and that they could never "make me happy" (??). Long story short, I thought they had finally sold me actual in stock appliances (they charged me) but the delivery was a no show. I had to chase them again. I had to chase them for reimbursement. This all happened over the course of a month (I'm leaving out lots of steps and interactions) but never at any time did I receive an inbound call from this store even when they promised to call back after "looking into" the problem. Clearly I should have cancelled the order at the first sign of sketchy behavior. Recommend Tristan at PC Richards instead. Professional and follows up.

The reason Appliances Connection earned a 1 star was their delivery partner which is critical to order fulfillment. I ordered a $2800.00 cooktop in March. Their delivery partner finally delivered it in May.. Why the delay? They only deliver to Lexington, KY on Mondays and Tuesdays, the two days I work out of town. Totally inflexible people. Did not accept a single date I suggested. They deliver when it is convenient for them. When the cook top arrived, it had been smashed by another object and was unusable. I got a refund and ordered from Best Buy. Be careful knowing how inflexible their delivery people are.

If I could give less than 1 star I would. We ordered a new refrigerator on 01/28. DIdn't get it til 02/11. It didn't work out of the box. Waited until 02/24 for a technician to show up. Didn't fix it but ordered a part. Part arrived and technician installed on 03/01. Didn't work as soon as they left. Texted the technician and he said to wait 24 hours for it to cool down. Here we are, 29 hours later and the refrigerator still does not work. Appliances Connection said they are sending ANOTHER technician to verify that it doesn't work. That won't be until 03/17. We can't send it back without having to pay $400+ in shipping. Horrible service, what a nightmare. They show no remorse and could care less. As soon as it was unloaded by a third party, they were absolved of the matter. Absolutely horrible company. Don't buy ANYTHING from them

They use 3rd party delivery. Terrible organization, showed 45 mins early and wouldn't wait for me. I had to call the company and delivery service multiple times. Then parts were all chipped when they installed it. Delivery driver made it sound normal to just order new parts. BIG MISTAKE- a month + later still Waiting on parts to be replaced and am told they are being delivered to MY home and that I am expected to inspect it upon arrival. I am worried they will be damaged and then I'll have parts sitting and waiting. Super sketchy, I requested to speak with a manager and they have never called me after requested over the phone and through a claim. I completely regret using them. Don't do it to save a few bucks.

It's November 2022 (11 months since purchases) and double ovens, warming drawer and dishwasher are still NOT DELIVERED. Appliances Connection is an absolute nightmare! I spent nearly $30k on appliances from this company and EVERY SINGLE ITEM has been damaged and/or doesn't work, and ALL items have been extremely late for delivery (almost ONE FULL YEAR from the date of purchase)!!! The 2 double door Fisher Paykel refrigerator freezer units ($7k+) were both dented in on the doors and drawers and frame. Appliances Connection only offered a $50 credit. The Marvel beverage refrigerator ($3.5k) arrived badly bashed on all four sides and never worked. Appliances Connection made us go through the hassle of having a Marvel rep come to our home and see if it could be repaired. It was not repairable. We had to wait EIGHT (8) months to get a replacement, but only after extreme hassle. The Fisher Paykel gas cooktop arrived with crushed control knobs. The GE garbage compactor was delivered crushed and was dead on arrival and never worked with a broken foot pedal. After months of waiting for a replacement, the replacement unit stopped working after 3 months! I purchased a Marvel ice maker ($3.5k) to match the Marvel beverage refrigerator, but apparently the glass door model was discontinued when I purchased it (not disclosed) so Appliances Connection just sent a "substitute" unit that doesn't match the beverage refrigerator (to be installed side-by-side). Additionally, the "substitute" unit was badly scratched in the inside, as if it had already been used by a prior customer. I've been waiting TEN (10) months for the Fisher Paykel double oven ($8k) and warming drawer ($2.5k) and dishwasher ($2k) but Appliances Connection offers nothing except an excuse that "it's backordered." I never speak to the same person twice and multiple "ticket" submissions for damaged and non-functioning items go ignored and are apparently sent to a black hole. This company is an absolute nightmare! It appears they are selling "scratch and dent" items for FULL PRICE. Save your money and save yourself the anxiety and hassle of dealing with this outfit and BUY SOMEWHERE ELSE!

This company is garbage - I ordered a range that was clearly damaged upon delivery, but I was assured it was only the bottom panel, and at the time I was not informed of the 30 day replacement policy. I got around to renovating my kitchen 2 months after I ordered the oven, and when I opened up the packaging, I found that not only the bottom panel was messed up, but the whole thing was broken - in addition to the cosmetic damage that makes the unit impossible to slide in well between the cabinets, some of the burners don't work and there is an internal gas leak making this range unusable. To add insult to injury, they took their sweet time getting back to me, and now this is adding a month + to construction, preventing me from finishing my kitchen and potentially selling my house. These fraudsters need to replace my range asap!!!!

horrible experience, the dishwasher arrived completely damaged and DOA. it was already installed so now I have to go to the whole process of replacing it. The refrigerator was supposed to be delivered a month ago, I've been calling and emailing constantly and they "can't find it" which seems like a scam

Terrible. Once the order was placed I heard nothing back for MONTHS! the communication is very lousy and the customer service is worse! Manager more worried about ******** the workers than customer satisfaction.

I ordered a gas range, a wall oven, and a range hood for a kitchen renovation. I placed my order in April 2022. It is now august, and the only appliance I have is the gas range. The wall ovens were listed as available with a shipping date of May when I originally placed my order- now every day that I check the website to see when my ovens might arrive it is pushed back yet another day into the future. The range hood was back ordered as well, so I changed my order to a different hood that was in-stock. The first unit they sent arrived as if it had been thrown down a cliff. There was no styrofoam or packing material inside, as if they sent me a display unit -and it was bent. I did not order a display unit. I had to first send the unit back before they would dispatch another. That was over a month ago. I've been on the phone with them constantly - originally they were telling me the warehouse was not releasing the item for whatever reason I don't understand. Now, apparently the item is damaged again and they have to send ANOTHER. But first they have to... email some people? And that takes SEVERAL DAYS? Meanwhile, the kitchen renovation I planned for in April, that started in May, is now delayed into who knows when (it is now AUGUST) because I don't have a hood to finish my backsplash. I've given up on receiving the ovens anytime soon, I 'll be ecstatic if they come before Thanksgiving. Overall they are uncommunicative and have p***-poor service should you need assistance beyond them shipping it to your doorstep unharmed. I will NEVER shop with them again.

Their policies and communications are misleading. it is very bitter experience working with your agents and associate (A&M Trucking Delivery). First of all, while making purchase, AppliancesConnection agents didn't disclose the full information even when I explicitly asked, moreover the wrong information was provided about return shipping rates. I bought a Master Bedroom Set from them. Before making the purchase, I asked the agent over a telephonic call, that I want White Glove delivery and what's the difference between White Glove and standard free delivery. I was told, they will just open the boxes for you for an additional $119.98 and take the boxes back (but no assembly), while in free standard delivery they will "just" deliver it inside your home. Also, the sales person told, that I would be charged $0.75 per pound for return shipping in case I would like to return any of the purchased items. Given that reasoning, I chose standard delivery. While delivery I asked the delivery personnel to open the content. They said, even if they open it or I open it, I need to talk to the AppliancesConnection if anything is damaged and needs to be replaced, and they won't take it back even if it's damaged, and they are just responsible for delivery. Now being a weekday at the middle of my workday, I chose to just get the delivery and open it later. When I open the content later during the weekend, every single item in there is defective and damaged. It's clearly defective (along with damaged) to the point that AppliancesConnection shouldn't have shipped it at the first place, and now AppliancesConnection are asking me to either go through warranty, or pay $1.5 per pound (double than what they told me before making a purchase decision) for shipping it back to them (which would cost me $830) along with any restocking fees and damages (done by shipment or defective products), which I believe is unfair. On top, when I already have few pictures of the damage, you want all the pictures for return (when I already open and took picture of defects and repacked) AppliancesConnection expects to open ~600 pounds of furniture in 15 minutes and inspect by yourself at the middle of workday. If I knew about AppliancesConnection delivery policy earlier while making the purchase, I wouldn't have made the purchase in the first place, but guess what, your website doesn't state that while checking out (I kept the screenshots which I will use in legal) Please keep in mind while making a purchase, that you may pay $830 for return shipping + restocking, while AppliancesConnection keep sending defective/damaged products and provide wrong information.

I have ordered the refrigerator, gas stove, microwave and dishwasher for my entire kitchen. I have paid right away, they swallowed my moneys like a shark. They lied all along about the availability of the items. Nothing was delivered on time. And, when, finally, after weeks of going back and forth, the items were delivered, neither refrigerator (the different model was delivered) nor gas stove were working, and I am still waiting for the service call. Try to avoid this place at any cost, or you are doomed to be lied and their customer service is non existent. Just try to stay away from purchasing any items in this place.

I had a horrible experience with this company. In early June 2022 I ordered a Friedrich through the wall air conditioner. The price was good and I paid for installation as well. The good news is they came the next day and delivered the unit. Everything after that was bad. They crew that came to pull out my old unit and install the new one was not very professional. They were not experienced and did not speak English very well. They pulled out my old unit and cage, and then they put the new unit in the wall and left. It could not be tested because my outlet needed to be updated. When I went outside to caulk up the opening the next day, I noticed they left the packing foam and zip tie inside of the unit. So, I called them back to send someone to get that out. It took a week for a new crew to come to the house. These three new guys were totally unprofessional. They insisted they could remove the foam and zip tie from the OUTSIDE. I said this was a bad idea. They cut the zip tie and thought they were done. I guided back them inside the house and said I wanted the material removed from the unit and I wanted to test it. They reluctantly removed the unit from the wall and removed the foam and zip tie. Then they plugged in the unit and tested it and it did not work. The fan was completely stuck. They started to manually pull the fan WITH THE UNIT PLUGGED IN. I immediately told them to stop. They said they were done and were ready to leave. I then called and asked someone to explain to them in Spanish to put the unit back in the wall since I did not want a huge hole in my living room for bugs or animals to enter. They put the unit back in the wall and left. Subsequent calls during the next days caused me mounting frustration since I told the company their installers did not complete the job I paid for and the unit they sent did not work at all. They said their portion of the job was done and I had to take my problem up with the manufacturer. Appliances Connection had horrible customer service and I recommend staying away from using them in any way.

I take full legal responsibility for the following comments It was a horrible shopping experience,My Order Number : 2335120, on 06/14/2022 I ordered a washer and dryer from this company for $2126, but after I placed the order sameday and found out that the dryer I ordered was not gas, I immediately asked them to cancel Or change the order, please note that the order and the request to cancel or change were issued on the same day yesterday. from 06/14/2022 to today-06/29/2022. I have contacted them many times, but they put the blame on each other, the answer the customer service gave me was:“the order cannot be cancelled only waiting" I am now waiting for the delivery of the merchant,what the merchant below said my order number is fake, It's so deceiving, I still received their emails today, but it still contains nothing, just saying that it is checking, and then there is no following. I am a customer but I have been so ravaged by the merchants, you will refund the money if you have no goods The money is dragging on like this, I regret placing an order Appliance connection online, it's horrible Bad shopping experience made me feel about this company: 1. Attracting buyers to purchase online at a price lower than the market, but there is no actual goods. 2. Although the merchant informs online that the supply is tight and can cancel the order, in fact, the buyer cannot cancel the order on its own website, and no one answers the phone call or chat on the official website. 3. The stock price of the parent company 1847 Goedeker has fallen by more than 95% since 2021. Given the current predicament, of course I am very worried about being deceived I ordered from this company on the Internet, but it has not been delivered yet. Chatting on their official website is almost impossible. When I call, they said they will transfer to the customer service. but no one has called me. It has been ten days since I paid, and none have told me whether it will be shipped or how long it will take. I have no choice but to complain to the media.

Stay away at all costs!!! I ordered a Sub-Zero refrigerator from them after they gave me a better price and shorter delivery time than others, explaining they were one of the largest dealers so they got preferential treatment. Literally the day after ordering, the lead time went from 8 to 12 weeks to 4 to 6 months, and when I raised it with customer service, they said "too bad." After 8 months, still no fridge so I asked for the order number they put in with Sub-Zero so I could contact the manufacturer myself, and they refused to give it to me. I went to Sub-Zero in Manhattan, and I found out that AC was not even an authorized retailer, they had been kicked out of the network because of dishonest and fraudulent behavior, and they had therefore never put in my order. That explained why they called me and tried to get me to buy a substitute product. Who knows how many other manufacturers they are claiming to be an authorized retailer for when they are not (which by the way would void your warranty in some cases). Unless you want to get ripped off and lied to, run away fast!!!

Order came with a wrong part, sent numerous emails they dont respond to. you have to keep calling them as they keep giving you the run around. Looks like ill have to order the correct part on my own. Lesson learned, price is not everything buy from reputable co. with good customer service. This is not one of them

Ordered all my kitchen appliances. They lied from the beginning about delivery dates. When they did arrive most were severely damaged. I returned most back to the delivery driver but did my best to keep what I could because it takes months to get replacements. When I got inside I noticed the range hood was not the right one and had a dent in the back corner. It lacked the wrapping new items come with. Called them within 20 minutes of delivery and they are dragging there feet on getting me a replacements. I was stupid and did not read reviews before ordering. Check out their reviews with the BBB it’s horrible. My story is repeated over and over.

Poorly. They never delivered. It was like pulling teeth to get a refund. Don't buy from them. They are dishonest. Go to AJ Madison, they are more reliable.

Advertised refrigerator at competitive price with free shipping. After about 2 months, when they could not confirm if or when the appliance would be shipped, I cancelled the order. For the past month, they have refused to refund my purchase price, paid in full when I ordered. They have mastered the delay tactic. I have repeatedly contacted them, by both phone or email. I've spoken with a variety of customer service representatives who always pleasantly inform me they have to check with either a manager or the "warehouse." And nothing happens. I am filing a complaint with the Department of Consumer & Worker Protection.