APPLIANCE SHOWROOM

The Handle broke off the door of the fridge. The bottom of the handle looked like it had been soldered on. I took photos of the handle and after sending the photos to Joey ( the owner and operator) he stated " I sent the photos to the company and they said it can't be fixed, you need a whole new door" I didn't want a whole new door BUT I BELIEVED HIM. ( I had no reason at that point not to.) After paying him with our Amex card which he insisted I had to do first, Delivery was eventually scheduled and time after time after time the delivery men did not show up. They always had a really good reason of course. However, I took days and days and days off to be there and they never came. Eventually, months later they finally showed up. Here's the kicker........ When they opened the box there was a new door BUT IT DIDN'T COME WITH A HANDLE!! That PART is separate. He offered to order me the handle at no charge. At that point I had had enough and said forget it.. Im not going to go through another 3 months of waiting etc. Weeks later I contacted him via email because i was not credited and he told me "i cant send it back fisher paykel will not credit us for parts. At that point I contacted Fisher Paykel myself and was informed not only do they accept returns.. I DID NOT NEED A WHOLE NEW DOOR !! I sent ( fisher paykel) the same photos I sent Joey( appliance showroom) and she sent me back a picture of the door handle and told and showed me how the piece was not soldered on but merely broken off inside. The price of the handle was $92.00 The PRICE OF THE DOOR WAS NOT $625.00 it is $ 389.00.. Now of course I expect him to make some profit but THAT is just a darn RIPOFF!! He lied! There is no way he contacted Fisher Paykel like he said he did ( emails to prove every word I say on here) I did not need a whole new door. I JUST needed a handle!! I opened a case with Fisher Paykel so he could return the item and wrote him the case # and what he had to do. At that point I was even willing to pay the shipping fee back $120.00 ( which I will not pay now) just so I could get some of my $650 with the tax back) He emailed me back this " we bought thru our salesman & we already asked him to take back" This was on June 2nd !! I have filed a report with AMEX as well. Since then, I have written him 4 more emails asking him what was going on because I have not received my credit nor has Fisher Paykel seen their part AND I have called him 3 times and he won't take my calls. My mom called him asking him to "do the right thing" and JOEY HUNG UP ON HER.. This is NOT an honest person and his customer service skills are less than stellar. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, EVER!!!