All Star Locksmith & Hardware

He arrived on time and went way above and beyond. He fixed not just the lock but gave advice about the door replacement that is imminent and did minor fixes to two other doors quickly and for no extra charge. A good guy.

They were very responsive and punctual. But when it came to explaining the final cost there was a lack of clarity. The cost very quickly spiraled out of control and ended up being far more expensive than first planned out. There were cheaper options which I wold have taken if I knew the final price would have been so high. It was a lack of communication which got us to the issue. They completed the job in a professional manor, I was just left frustrated by the high cost.

fast and smooth. Price high but work done to my satisfaction.

They came to service the lock. They key extraction was $55 and the service fee was $45. I did not like the service because when he gave me the bill it stated the lock was for the gate lock not a front door. He would not correct the invoice to show the proper lock that was serviced. Also they have never charged me a service fee and they used give me a discount for being an Angie's List member which they did not. They seem to have new employees in the office.

Excellent. All Star arrived within 30 minutes of my call and completed the work well within an hour. The fee for the service call was excellent. The replacement lock was priced at an emergency services price, which I didn't think about when the terms were agreed upon on the appointment call, but that's to be expected. Great service & I would call them again.

On my contact with them, they said they will send in a most experienced trusted man. Chris, They sent a young man and he gave an estimate. They asked for half of the money first. He was doing two locks and the third one was free. He didn't put the closure properly on two doors. So the doors were not working properly. And he said there was something wrong with the door, so he refered me to another person, who is Ernest. Ernest came to fix the door, but he was able to see right way that the issue is with the closure. So he fixed the closure on both doors. My son came and looked at the price of the things Chris charged. He charged 4double and some triple for the itmes. Alarm system 415 but on the computeer it is only 157. The closure is also over priced. 295 each when it is only 127. He didn't being any brand names. The panic bar does not have a name on it. it ranges from 59 to 159. For the entire job he charged more than $2300.00 I talked to the manager, Joey, and he said that Chris is an experienced man and that the price was reasonable, He said that prices in computer is always unreliable.

Chris was on time. Kept me informed . Gave me install options and I chose higher quality lock. He explained how another set can be made. Very professional. I will use him again in future, if needed. Job was done fast. Lock price is high.

Called for service, and came that day. Completed job in little time. I've used them before & will use again if needed. Prompt, professional & pleasant.

It was fine. Expensive but fine. Very expensive and it only took him about 15 minutes. He came in, He was punctual. He got the job done fast. My only complaint is the expense. Had I know it was going to be that much I would have gotten estimates from other places. But since I had bought the coupon, I did not want it to go to waste. I did not have time. He was going to charge me anyway for coming in. Very expensive.

Late - They forgot about the appointment, which they had agreed to earlier the same day. When he arrived, the technician was paying more attention to his phone than the job. Also made sexist comments. Ended up sending them away after waiting for an hour and a half.

They were great. I called a few times to double and triple confirm the appointment time since I have had a number of no-shows in the past from other contractors. They were easy to schedule and showed up on time. They performed the repairs quickly and for a good price. Will definitely use again in the future.

The owner came within two hours and after examining the lock, both inside and out, showed me what the problem was and advised, based on the wear and tear, that it should be replaced. I took his advice and he performed the replacement immediately.

All Star Locksmith and Hardware is the best locksmith to use for their professionalism and work. What I liked best about the firm is that you can call them and they will show up in less than an hour. I will always use this company.

I needed a repair on a deadbolt mechanism on the main door of my apartment. The locksmith, Dennis was punctual, efficient, and professional. The cost of the repair was very reasonable. I'd recommend All Star Locksmith and Hardware unreservedly to anyone who is in need of a locksmilth! Excellent Work. : )

I thought I needed to replace my old mortise lock on my front door. I bought a replacement lock, but couldn't install myself. All Star came right away and discovered that I didn't need to replace the entire lock, just a few pieces. The price was reasonable. I greatly appreciated their honesty and integrity. All in all, I saved money and have a working front door!

They were quick, efficient, and did a good job

This locksmith offered a deal of $35.00 for a service call. We signed up for the deal. When we called them, we were told it's $35.00 just to visit the location to give an estimate. We wanted two padlocks cut off because we could not find the key. They said they would waive the $35.00 but the job would cost $190.00. No bargain. We called another locksmith who changed us $55.00 to do the job. This locksmith company is looking to gouge the customer. No way was our job worth $190.00. This is a bait and switch. I will be contacting Angie's List for a refund.

The worker and the staff were pleasant. They were very responsive. They were on time and they did the work on a timely fashion. One worker came to do the work.

Provider communicated well and thoroughly, explaining options and process. Very professional. Cleaned up after finishing. A very smooth process.

I found them through Angie's List. On their page, you can see a special of $35 for a service call. This is something that I called them up and we had a big issue. On their website, it says "free estimate" but then it says they have a coupon of $35 for a service call. On the side pane, it says "free estimate."`I called them up and made an appointment. When the guy got there, the technician says "I want $35." If I would have known about the service charge, I would not have probably let you come out here. I was having them for an estimate for installation of which costs like $4000. Nobody else charged me a service call. It was not a service call because I was asking for an estimate. He says "No, it's $35. Just see the ad on the page." If you say free estimates over the phone, you should have specified to Angie's List that you only give free estimates over the phone. You should not just say "free estimates." You should clarify that. He was telling me that a lot of people try to go around the service fee and they try to outsmart the system without having to pay the $35 by just trying to call instead of making an appointment through Angie's List. We sat there and argued for an hour. I had to call the owner and spoke to him. We were on the phone going back and forth. They were like they let me off the hook like they gave me a favor. I ended up not paying.

When I contacted Joseph and related my needs, he was understanding and assured me he had worked the Marshall's service and was quite familiar the process of being at an eviction. At the time of initial contact, I did not know the exact time when the eviction would take place, I was told to expect the time the Marshall would arrive only the day before. When I called All-Star Locksmith and Hardware, Joseph assured me he would be there at 8 AM, the time given to me by the Marshall's office. Joseph arrived at the designated address several minutes before 8 AM. I went out and greeted him and struck up a conversation while we waited. The Marshall ran late, but Joseph was patient and understanding. When the Marshall arrived, Joseph went to work and drilled a particularly difficult lock. Once inside the Apt. unit, the Marshall signed the order of eviction and left and Joseph and his son replaced the drilled lock with a comparable model, changed a front door lock at my request and also reinstalled a lock on an iron gate. Joseph is knowledgeable and gave me advice regarding safety issues and requirements of the NYFD regarding iron gates and the type of locks that should be installed. With all the waiting and work performed, Joseph and his son were professional, skillful and a delight to work with. I would highly recommend All-Star Locksmith & Hardware for the quality of their work. And even though, as a landlord, the eviction process can be excruciating slow and tedious, when the day arrived, I was glad Joseph and All-Star Locksmith was there and made the final chapter a smooth and successful experience. As for cost, my final bill reflected the type of service I needed, the quality of the locks purchased and the work performed. I am happy and contented to have this process end on a high note. Thank you Joseph and son.

Outstanding fast professional service.

They showed up on time and fixed what needed to be done in a timely manner. They were very professional and did great work.

I called on a Sunday morning and 9 AM and he was available. He was punctual and courteous and explained why my original lock fell out of place. He knew the problem and fixed the issue immediately with no unnecessary drama. He was in and out under 30 minutes. I called him and he handled everything professionally.

my key was getting stuck in the door due to a loose center of exterior door lock. They came, unscrewed it and tightened the screed causing it and all Is well again. Also was helpful with showing me how to fix the problem if it ever happened to my other identical lock downstairs.