A Good Plumber Inc

Bill Wiener was my technician. He was very knowledgable, and professional and an over all pleasure to deal with. He even put those little booties on his feet so he didn't muck up my floors which he gets extra points for. He quickly assessed problems with both my toilets. One just needed a part and the other needed to be replaced. But he did give me the option of an estimate to fix it, instead of replacing it all together. He fixed the first toilet on the spot and we made an appointment for the next day for him to come replace my old toilet. He was on time and did the work quickly, cleaning up afterwards before he left. Plus I liked the fact that they took credit cards and worked with iPads. It made everything quicker and easier. Would def call this company again!

Have been using their services for a very long time. They have always done a very good job for me.

I already have one estimate from a plumber who told me that the radiator valve is stripped and needs to be replaced (it's been patched multiple times already). That plumber gave me an estimate of $390 to replace the valve. A Good Plumber told me that simply to patch it would be $400. Then they charged me $75 for the estimate. Ridiculous.

A Good Plumber saved the day when our heat stopped working the Monday after the Christmas holiday weekend. We got same-day, very professional, service and had the heat working again within 6 hours of our call.

He arrived when he was scheduled. I thought the problem was a disconnected or clogged drain tube from my washer dryer. Jose thought it was more likely the 2 inch drain and not the tubing of the washer. He disconnected the tubes and blew out the drain pipe without having to move the machine out of place. He then brought in a hose to be able to run hot water through to make sure there was no leakage. Total time was about 1 hour. The company has a price list on a tablet that they show you before the work is started so you can agree or not. There is a consultation fee of $109 for coming and evaluating. It was worth it. Jose was clean and wiped everything up.

Now that our renovation is finished, I am finally getting around to reviewing the plumbers and contractors that we worked with. So the reviews will be about work done in the early to mid part of 2014 We had a shower pan that had a leak, and the water spilled under the floors into the adjoining 2 bedrooms. This caused major water damage that required hardwood floor replacement of both of our bedrooms and gut renovation of our bathroom. We filed a claim with our homeowner's insurance, and they were putting obstacles in our way, making it difficult for us to get the needed funds to repair the damage. Before digging up the shower pan, they wanted proof that it was the shower pan that was leaking, not some pipes, etc. So I called the Good Plumber and Thomas came out to help us. We also called a technician from another company that deals with water damages and had access to infrared imaging device. Thomas filled up the shower pan and ran the water, while the technician with the infrared device looked for the source of the leak. After a while, they were able to see the leak originating from the shower pan. Mission accomplished. Thomas from Good Plumber was great! He was professional, extremely friendly, honest, and very knowledgeable. Their prices are reasonable, and they are very responsive. Next time we have any plumbing issues, we will call Good Plumbers before calling anyone else.

Showed up on time. Super professional, courteous, well mannered. Wore little booties over his construction boots to protect my home from dirt...which I loved. My main gripe is on the price I was charged. I was in a tough spot: House had 2 toilets. One toilet was completely clogged--second toiled was on the edge of becoming entirely unusable. This was in my elderly father's home and I needed to make sure he had at least one working bathroom. I feel that I was grossly overcharged. Bathroom had a wood floor and when they caulked the new toilet to seal it to the floor, I though the job was done a little sloppily. After a few days the caulk pulled away from the flooring and created the tiniest of gaps in a small section between base of toilet and the wood flooring surrounding waste pipe. Gap was big enough to drop a small stud earring (or even a dime) through. The issue was this: When you pay over $3000 for any type of service, you expect the execution to be flawless. I did not find it flawless. I have no doubt that if I called them back they would have re-caulked free of charge --- but I was so upset with myself that I actually paid so much money for what seemed like a pretty basic job. I didn't want to deal with the company anymore. I felt like a fool for not calling a second plumber to get a better price. Other than the sloppy caulking and the price, I think they do pretty good work. Toilets worked perfectly after they completed the job. Customer service was excellent. I didn't like the toilet seat they placed on the new toilet and they sent me a check for $30 so I could pick out my own toilet seat. My bad experience with this company may be mostly my fault---because I agreed to pay that price before they started the work. But again, I was in a tough spot. Another thing: They plumber noticed when he was clearing the waste pipe that the home had a lead water main leading into the house. Told me the lead pipe should be replaced and it was a "$10,000 job". I eventually replaced the lead water main with a different company and the entire project cost about $3400 (which included breaking through the concrete driveway and pouring new concrete.)

Dan was the plumber - he was early on the first day (he called to say he was on his way), was very professional, friendly and knowledgeable. He was unable to do the work on that day because the valves in my apartment were broken and it would've been unsafe to do the work without shutting down the water. We rescheduled and he did the faucet replacement for me and replaced the valves for the building. He did a great job and the faucet is a much higher quality faucet than I had before. It works perfectly now with no leaks. Mariana in the office was a pleasure to work with, very friendly and helpful. I highly recommend and would use them again.

I needed work to be done in the shower and they could not come until Monday morning and I couldn’t wait until then. I got someone else to do the job for me. This provider was very courteous, nice, and patient with me about the whole situation.

Tommy is great and we have used A Good Plumber three previous times and continue to be Diamond Members. They are very professional and we feel comfortable knowing they will show up immediately in case of any emergency. I would never consider using anyone else as all their employees are terrific.

Jose came,?appeared to be?very nice, but never replaced the rubber washers for the meter that National Grid had left. I offered them to him, but he refused to use them. He began to downgrade my gas pipes, even though they still look new, and Nat Grid said my gas pipes were in good condition. I stood my ground in relaying to both Bill and Jose that Nat Grid stated that this was a simple job of replacing the sealant or compound at the pipe joint, and replacing the thermocouple. Bill told me I should wait for his father the 'master plumber' to look at everything on Monday, November 3, 2014, before they proceed to do anything else. (THAT'S A WHOLE WEEK!) The 'job', Bill stated could run me upwards of 3,500.00! Bill kept?using Jose to search?for things that was not to his perfection. All I wanted was heat from an older model Crown boiler, not for some plumbing company to pad the bill by trying to remove my pipes. I had a master plumber, who sells boilers, and owns his own?plumbing?supply store look at the boiler. I also provided him with all the extra details that Bill gave me.?The gentleman?agreed with Nat Grid.?I am upset that Bill would try intimidate an older woman such as myself into giving him 300.00 to check for a gas leak that Nat Grid had already checked. On top of all that he used titles of different people that could come to my house and cause me trouble! At present, I am sitting in a cold house, with no heat, hot water, or cooking gas, and elderly tenants, one of whom has Agent Orange. I am also raising my 14 year old grandson who has a disability. HE NEEDS TO DO THE RIGHT THING! How dare he offer to keep the 300.00 and we part as friends? He needs to complete what was started or refund my money.

Tommy was not only extremely professional and conscientious, but also quite friendly. He actually called to ask if he could come to us a bit earlier than scheduled, which was preferable to us. Before walking through the house, he put floor protectors on his boots, so as not to track any potential dirt on the floors. He explained all he would do methodically, very thorough. He did all that's included in the Package purchased: Cleaned the burners & tray, drained water from the boiler and added chemicals to the system, tested all safety devices & valves, checked pressure & radiators. He carefully explained where he thought further work should be done, but did so in a non-pressurized way, and left us to consider the possibility of that additional work. Overall, a very positive experience. A very nice young man.

Dan, the plumber was punctual, efficient, and extremely helpful. The estimated time for the job was 3 days, but it completed in one. Other contractors were involved, and a Good Plumber was available for feedback and consultation and returned to the site after the masonry was complete to assess the final outcome.

Tommy the plumber came over on time, maybe even a little early. He was very kind and professional. He explained everything to me and didnt mind me standing over him during the whole process. He was very thorough and unrushed. He made sure the safety piping was clear which made me sleep better at night. He informed me of other work that could be done and worked with me on how and when to best get this accomplished. Tommy also gave me some advice on a dryer issue i was having. He was very friendly and professional. My wife is particular about our house and he cleaned up after himself and wore booties in the house. I would recommend this company and this plumber in particular.

Showed up on time and did exactly what was needed--no fuss, muss, or bother, and everything appears to be in good working order a couple of weeks later. Wore booties--I like that.

1) called to have AGP come and look at a shower that was leaking down to the floor beneath it. i had already diagnosed the problem as coming from the shower fixtures and/or pipes and not the pan or drain. the first step was to replace the mixer cartridge which had a small leak. replacing this piece ($65 piece on amazon plus 15 minutes of work - its literally held in by two screws) didn't fix the issue. this is where the fun began. since the wall now had to be opened to do further forensic work, i was to be charged a ~$750 "access fee". mind you, this is to open a hole in a bog standard drywall - you could do this in 30 minutes with literally a kitchen knife (which i subsequently did). i almost fell over when i heard this. this didn't include the actual work of repairing whatever plumbing calamity might lie behind the drywall. 2) lets start at the beginning though. 3) when i spoke to bill to schedule the service he launched into a long story about how his company does things differently and they use something call "straightforward pricing" which clearly states the cost of repairs in different levels rather than (as he described it) other providers who charge by the hour or "make it up". fair enough i thought. that is why when jose (the plumber, who by the way, was excellent and professional) quoted me $554 (level 7) to replace the above mentioned cartridge i went along with it because frankly i thought it was a more involved job. when the job was done and i took a look at the "straightforward pricing" schedule, it was completely unclear why this 15 minute job was a level 7 when the exact same part (filter cartridge) was also listed in level 1 ($74). when i asked jose to call bill, i could overhear that it wasn't really clear what level this job should fall under but bill agreed - why not - that it should be level 7. noone could explain the difference in all the levels and why this job was in one category and not another. so, while "straightforward pricing" might sound good, its nothing but another gimmick whereby a provider can basically charge you whatever they want since its impossible for a layperson to understand, much less question, the different levels. i wish i could attach a picture of this schedule - its quite a work of literature. in any case, i settled on a lower price with jose - who, again, was professional, competent and in my opinion a victim of this assinine pricing methodology. 4) so bottom line: outrageous charge for opening a drywall (another provider i called charges $145), and completely non-sensical pricing scheme really designed for mostly clueless home owners. 5) i have no doubt the techs are competent but frankly if you know a bit about what you're doing, go with someone with whom you can have an educated conversation about pricing and workflow. 6) fyi: i had another (well known) plumber come and perform the repair (including opening up another piece of drywall) for $350.

I spoke to Warren in the morning because I have a gas leak. He sent Dan immediately/ Dan was professional, explained everything and did the gas test. We're now working on replacing all the pipes.

Jose repaired the drain outside by vacuuming out the sentiment that built up. In addition he cleaned and vacuumed all major pipes in the basement, as well as an outdoor intake pipe. Jose took his time explaining what needed to be done, showed me the conditions of the basement pipes that were frankly disgusting, and was very professional. He finished the job in a timely manner, and was very respectful putting booties over his shoes so as not to track debris into our home.

The company was reliable, the technician was prompt, and he did a good job.

I also appreciate when you make an appointment for a certain time, they call you ahead of time on the date of scheduled service, and advise if the exact time they will be at your door. Even though this seems like common courtesy and a way of doing business, not every company practices this. It's very refreshing!

The were very professional and did excellent work I was impressed. I will use them again.

Although I had to call twice in the A.M. for emergency service, the second call was promptly returned and an appointment was scheduled immediately for the same day. The appointment was even moved up earlier because the technician was available sooner. He arrived on time, was friendly and knowledgeable, explained all aspects of the job and their costs before working. He worked efficiently and neatly, and cleaned up when he was done.

In general, I found the service from Good Plumber to be excellent. The plumbers are always very through, their work is very by the book, and they would rather correct problems the right way rather than slap a band-aid on things. I have no doubt that they work they did will hold up for a long time. On the downside, I rated them a little lower on punctuality, responsiveness, and price, but I think I should explain further: Punctuality - I found that in general, the plumber didn't come at the appointed time. However, they do automatically text you when the plumber is headed your way, and they always eventually showed up. Treat your appointment time as a guideline as to when they will arrive, rather than as a set time. Responsiveness - you won't always get a plumber on the phone, but they do use an answering service, which means that you at least always get to speak to a human instead of an answering machine. In general they call back on the same day, although I found if I called near the end of the day I would sometimes have to call again. Price - as many reviews have stated, these guys don't come cheap. However, they do itemize everything and show you an estimate before they start anything. I don't have a good baseline for what the going rates are, but I did suspect that their prices are probably higher than average (especially for hardware), but again, I did feel like I was being taken care of during the whole process. We did end up spending significantly more than I was expecting on plumbing, but a lot of it was due to discovering the quirks of our 80-year-old building. Overall, for anything complicated, I would definitely use these guys again. They are patient and thorough, and not against explaining what they are doing and why.

Tommy was knowledgable , clearly explained my options, didn't push me to have unnecessary work done. He performed the job in about an hour to my surprise! It was perfect, working well and by the evening I had my sprinkler system up and running without a hitch. The price was expensive but you get what you pay for: quality work guaranteed.

At the time of inspection they were able to get a lot more work out of a simple boiler inspection. I didn't agree to the work as I felt they were already there and just get it done. However, I believe I paid a hight cost for not a lot done.