A Good Plumber Inc

I had an afternoon appointment with a A Good Plumber for a Big Deal Boiler Service Call. I was told that the exact time would depend on how long the morning appointment took. The office called me several times that morning to give me a better idea of when the plumber would be at my house and the plumber called about half an hour before he arrived to let me know the exact time. He arrived at 1:00 p.m. He was neatly dressed and very courteous and professional. He said that my boiler is one of the best brands made and that the boiler itself is in good condition. However, when he saw the color of the water in the water gauge he said it was very dirty. He turned the thermostat up so the water got very hot in the system and listened to the banging and clanging. He said some of the pipes were not at the correct level. He also observed how the water rose and fell in the gauge which is not normal. He then started to empty the hot water from the boiler. It looked like mud. After it was emptied he put fresh water in, let it circulate and then emptied that. Then he filled the boiler again and added a cleanser. He recommended another treatment in about a week after the cleanser has a chance to work. He also said that the 15 lb. safety relief valve on the boiler should be changed as it was no longer in compliance with city codes and that it could be very dangerous if it ever went off and explained why. I agreed to both recommendations. Before he left he told me to call his office to make another appointment and to get a price quote on the work he was recommending.

There was a leak from the pipes hidden in the ceiling of the basement on 12/4/2012. I came to angieslist and called a few companies including A Good Plumber Inc -- based on the reviews I have seen. Bill Sobolow, returned my call and explained the process in a professional manner and answered all questions that I had patiently. Keep in mind that this is a family owned business and they just had a death in the family. He informed me as much and only schedule me for the 7th. Since, it was bit of an emergency I explained to him -- that I will be calling others to get this repaired ASAP. I had called Roto Rooter -- and the person who called me seemed more inclined on going home rather than coming and looking at the problem and explaining what needed to be done. Needless to say I cancelled him on the spot. There was another company that I called -- but they could not make it out there since they are part of the Rapid Response for Hurricane Sandy. I decided to stick with Bill Sobolow -- and I was glad. Warren Sobolow, arrived on time as scheduled. Unfortunately, the tenant was not home and Warren patiently waited for his return-- and understood that it was a tenant occupied premise and also mentioned the time he has to leave to make it to another appointment -- which I understood and respected. It was good that the tenant arrived before that to give him access to the basement. He reviewed the issue and informed that the water is warm and thinks its heater pipe leak. He informed me that, he would need to access the pipe and explained me the cost. I agreed and he went on to access the leak and repair it. He also checked other piping issues in the basement (at no cost) and informed that I should look into these repairs for the future (nothing immediate -- and did not try to push sale -- but I am glad he informed me of these issues that exist). They repaired the leak and I enjoyed their professionalism and the constant communication -- text with Bill and phone with Warren. They would have gotten all A's -- but the pricing seemed a little steep especially to open access to the leak itself. I would suggest, bringing down the pricing on access. I completely understand their visit charge-- as there is Overhead and time involved to sending someoneout. I feel they would ALWAYS recieve all A's if the access charge would be decreased. I will definitely be calling them for more repairs to the premise.

After being taken advantage of so many times when it comes to getting repairs, it really feels good to have finally found someone who is honest and the price is fair. I have already put a good plumber in my phone contacts. Whenever I need a plumber I will be calling them. Thumbs up to a good plumber

Bill and his guys from A Good Plumber did a great job from the 1st call to schedule an appointment until the 2nd service call to complete the sink and toilet work. In between the 1st call and second was hurricane Sandy. Our work was low priority based on all the people reeling from the storm and we knew it. Bill called to let us know that he would need to come back at a later time to finish. The sink and toilet became big issues for us and Bill was able to stop by and take care of them amidst all the storm related work he was doing. I look forward to having A Good Plumber back to finish up the rest of the work in the near future.

My experience with a good plumber was definitely A+. They were a little late but they called and I understood, knowing that everyone is busy due to hurricane Sandy. When Justin got here he was very professional and pleasant. I will definitely be using a good plumber again. As a matter of fact I have already added them to my contacts in my phone.

I Ames the guy from Good plumber how old is my furnace and I was told 37 years old and he says it works good. I was surprised he didn't say to me you have to put a new gas furnace. But I will this summer.

I called A Good Plumber, distraught about a radiator leak (I know, it sounds dramatic, but our house is a problem child and small problems tend to end up costing thousands). They had no appointments that week, but made a heroic effort to squeeze me in in a few days' time instead, which they ended up being able to do and which was really nice of them. The serviceperson, Michael I think?, arrived right on time, identified the problem (messed-up packing in the valve, plus my radiator was pitched wrong), and fixed it. He double-checked that it would now run without leaking, and also gave me some valuable intel about valves (i.e., civilians shouldn't bother touching 'em). He could have charged me for a new valve, but didn't. Very friendly contacts across the board; very patient about explaining what was wrong and what could be done; and best of all, Old Scratch doesn't leak anymore. (For now. This house, oy vey.) Totally recommend A Good Plumber; they really seem to be concerned with your plumbing happiness. :) -- Sarah Bunting, the actual customer

The Overall the staff was very knowledgeable, professional and pleasant. Our only concern was the prices that are high although the representative did explain the cost is in the quality services. Again, the overall experience was quick and efficient. I would certainly consider them in the future for other p.

new faucet had to be installed (building handyman couldn't do it). Old one had to be removed, and new valves installed. I purchased faucet separately. All done quickly and responsively.

I called to schedule an early a.m. appointment after paying for the $99 special and was given several options. The morning of, I received an advance confirmation call and a timely appearance. Service was performed as above, by the owner himself. I gave him my Angie's List coupon and requested information for future maintenance. In addition to being professional and knowledgeable he was very pleasant. I will use this company again for any and all plumbing needs.

Very professional, clean, and nice, this family operation was responsive and prompt. Their prices are explained upfront, and they guarantee their work, some for 2 years. They seemed pricey, but I did have a lot of work done. Everything in a house can be improved, and it's sometimes hard to know if some work is necessary, but when a plumber tells you something is not to code, you want it done right. I have had other plumbers to the house who never mentioned some of the things that were worked on. However, in 7 years of living in this house, the heating system had always had hissing and banging; now, after A Good Plumber did their work, I cannot even tell the heat is on it is so quiet. That is definitely worth the money.

I bought a foreclosed house with lots of damage and problems. I installed a new heating system last year and it ran well last winter. With the fall heating season coming upon us again, I called "A Good Plumber" to check my system and make necessary repairs if needed. They initially came to test the system and we found a leaking flange and the errors with the wiring on the thermostats. Repairs were done and they tested the entire system again and left it working better than before.

Bill from good plumber made an appointment to review the job, and showed up on time. He explained the problem, and quoted a price. He quickly sent a written proposal, and once we approved the repair he scheduled the service. Once again he showed up on time and completed the job.

I recently bought a coupon from Angie's List to have my furnace cleaned. I just moved into the house and based on what my inspector said. I knew the furnace has been neglected and was never been serviced. Every time I turned on the unit I had this horrible water hammering noise coming from the pipes. I called up A Good Plumber and I spoke to Bill who scheduled my appointment. He was very courteous and was very honest about the what time I could expect someone to show up. It is hard to for me to take a day off from work but Bill was able to work with my schedule. Warren was the plumber who showed up to do the work and he turned out to be the owner of A Good Plumber. Warren was extremely friendly and professional. The day he showed up it was pouring rain. Unlike other contractors I dealt with, Warren had the common sense to put on clean slip on over his shoes. This prevented him from tracking in dirt into the house. A big plus in my books. Warren noticed one safety fault with the furnace that was not up to code but it was not something pressing that I needed to change. He never pressured me to change it out. He did notice the glass tube that indicates the water level was filled with all this dirt and guck. He tried to train the water hoping the debris would filter out but it was clogged good. He offered to change the glass on the spot. I am glad I did because the amount of dirt and debris was disgusting. Once that was completed he checked a safety device that monitors the pressure of the furnace. The device was functional but he went and took it off just to inspect the pig tail pipe. That entire pig tail pipe was filled with dirt. Rendering the pressure device useless and I would of never of known about it. It took Warren about a good 5 to 7 minutes to clean all that stuff out. Another big plus in my book is Warren is he extremely clean and will not leave a mess. He cleans up everything once he was done. I say he worked on my furnace for a good 2 and 1/2 hours. He turned on the unit and everything worked great and even the water hammering was gone. Any work that needs to be done he has the prices in writing. So you know what to expect. I am one satisfied customer. Thank you again Warren. Eric

THEY SHOWED UP AT THE TIME THEY STATED. THEY SERVICED MY BOILER TO THE SPECS AND MADE RECOMENDATIONS.

The service and work was done well, but their pricing is far too high, each and every time they walk into your house it will cost you $59.00 surcharge before they even do any work. If the you approve the work to be performed you still need to pay the $59.00 surcharge. With three visits and over $2,000.00 worth of work it cost us an extra 200.00 with the surcharge. We certainly do not mind to pay for good work but their prices are far too high.

They came out to see my boiler and claimed they had to change the valve and had to do work on the boiler to get it to come on and stay on. They stated they had to change a valve on the boiler but I had another plumber look at it and he said there was no change. There were three major changes they claimed they need to do. The worker told me it would be $600 and I spoke to the owner who stated it would be $1382.00.They changed the price on me and there was nothing wrong the boiler after all.

Once again A Good Plumber to the rescue. Our kitchen faucet broke yesterday morning, leaving us without water in our kitchen sink. We called A Good Plumber as we are now Diamond Club Members; they were extremely busy with customers who have heating problems, still they made an appointment to fit us in this morning. After I explained our problem to Bill, he advised us where to go to get the faucet parts or purchase a new faucet. First we went to one plumbing supply company and spoke to Edie, he checked for the parts, they did not have them in stock and he realized that we needed them right away. Edie sent us to another plumbing supply company, Just as I was explaining to a young man in the store what I needed, the owner Eric stepped up and said ?if you can bring the faucet back, I will swap it out for you". The service at this plumbing supply company was so great that I am still wondering did I just dream this up. Mike from A good Plumber came by early this morning, on the way to his first appointment; he took the old faucet out so that we could bring it to the plumbing supply company and get the new faucet. Mike is coming back Monday morning to install the new faucet, so kindly given by the plumbing supply company. All of this great service from three companies in Brooklyn. A Big Thank You to All.

They were very courteous, pleasant, and did their job. I did expect somewhat more in depth of work that they would do in the house instead of just light touching of things.

All went well from start to finish.

s It went well. Tommy and Michael were very competent and personable. There were suggested upgrades to the boiler, which I accepted and had done. This company has a system of pricing which I'm not sure I have fully evaluated. It seemed rather high on the price numbers. It makes clear exactly what you will pay, but, sometimes the open market with it's competition, where the customer can choose the options, may be better. At the conclusion of the inspection of the boiler I opted for a plan called "The Diamond Club". It has many features that I like, such as, a set monthly premium that is like a protection or insurance plan for future service. I will reserve judgment about until any future use of it comes about. One caveat that was told to me after I had signed on to the plan, which essentially meant that I would most likely use their services in the future, is a surcharge of over $70.00 every time they come to my house. Since I had been discussing a long term job entailing changing piping under the basement flooring that would be an unusually extra expense every time they came here. This projected job would most likely be a few days and therefore rather onerous!! Other than that their services seemed to be quite good.

The company was quick to make an appointment that was convenient for me, they were prompt and courteous. I needed a few other plumbing related problems seen to, and the technician was more than happy to explain step by step what he was doing. Great job! I'll definitely use again!

Thomas and Mike were both very knowledgeable and friendly and I would definitely use them again. They performed the boiler maintenace and explained in detail how our whole heating system worked and what we need to do to maintain it ourselves. I would without a doubt recommend them to a friend.

An appointment was made and Thomas and Mike came to inspect the heating system. We needed 3 valves. Thomas explained in detail everything that needed to be done and the cost. Mike checked to see that the heating system was functioning properly and even detected a safety issue we were not aware of. We have already arranged to have them return to repair and update our hot water boiler. I recommend them highly.

Went very well. He was here for almost 2 hours.