A Good Plumber Inc

I called to have our boiler cleaned up for the season and have our radiators looked at. They arrived on the wrong day, but it was easy to reschedule. Tommy (the son of the owner) did a good job checking, cleaning, etc. He suggested that several valves be replaced, and I bought as many as he had with him (2 in all). He also inspected and explained the problems with the radiators. I bought a radiator valve. Copacetic! The final price was more expensive than I had expected, but I think that getting solid brass parts for the boiler was a good investment. I liked them very much. Good work, reasonable prices. The people I have dealt with are all very nice. I am planning on hiring them again. All in all, this plumber's granddaughter was satisfied

The repairman that came was very friendly and knowledgeable. He even put covers on over his shoes to prevent tracking dirt into our home. Before he started any work he explained what would need to be done and the cost in detail. The repair was done quickly and neatly. Once he was done he pointed out to me that the water in our toilet tank was constantly running which is something we had not noticed. Upon opening the tank I could see that the water was very high and always running. That was repaired also. Overall I was extremely happy with this job. The fee was reasonable and there were no surprise extra costs. I am recommending them to the others in our coop and would highly recommend this company to anyone in need of their services.

He came on time, assessed the issue thoroughly and asked the right questions. He then proceeded to assess our system before giving me an explanation of his findings. Once he found the problem he gave me an estimate of the cost for fixing it and then fixed it immediately upon my approval. Great service!!

The work went very well. Warren explained our options for improving the problem we had with heat in our basement.His workers came with the materials to do the job completely. Everything was done in a timely manner.

Exceeded expectations. Others should take lessons from A Good Plumber on communication and service.

I?m very glad I called the folks at A Good Plumber to replace my water heater. Everyone I contacted at the company was courteous and helpful. I always felt that they were interested in doing a good job and in putting the customer first. Should I again have a plumbing or heating problem, I will definitely call A Good Plumber for help.

Do email them if you get no response via phone.

Nothing happened because no one came to my house.

overall it was ok. i was over charged by the company but after a few phone calls it was resolved. the serviceman broke a valve and blamed it on the old age and charged me for the new piece.

This is one of the most pleasant experiences ever. They responded to our call quickly, communicated well and were there exactly when they said they would. We e mailed a picture of the items that needed repair ahead of time so they knew what they had to bring. Everything was done quickly, and with care. We will not call anyone else in the future. They should change their website to 'agreatplumber.com' - because they are. Thank you for making this such a great experience.

They came on time. They explained everything in detail on what they were going to do. They were very clean and pleasent to deal with. We joined their Gold club which is why price was higher (we paid for year up front). We would recommend them to others.

They were Great and Quick... They were also Neat and the area they worked on was left Clean upon their completion of their Work.

We don't regret our decision to give this company our business. After giving them a deposit, they had two reps in our house the following day dismantling the old furnace. They were here for several hours, because the old boiler was at least two to three times bigger than the new ones. They worked hard. The following day they delivered the new one, and started to install all the new plumbing that was necessary for the more modern boilers. It took two days to complete the job, and to get the water tank connected as well. They cleaned after themselves, and then proceeded to show us how everything worked. They also instructed us to empty some water from the boiler every two weeks, and add clean water to keep it running efficiently. They will also come to clean and fire up the boiler before winter for the next three years. Once the job was finished, they sent another rep the following day to inspect the job and to make sure everything was in good working order. This really impressed us. Before Bill left, he made sure to let us know that we could call them if any problems came up. A couple of days later, we heard hissing coming from some of the radiators, and some were even leaking. Someone came over the following day, and discovered that some of our radiators needed to be pitched more and that solved the problem.

Called A Good Plumber to make an appointment. The toilet was loose on the floor and didnt' know what was wrong. Tommy was great. He was very professional, showed me exactly what was going on once he removed the bowl. Apparently the person who installed it years ago did it wrong. So he resealed to make it not loose. He said there was a lead pipe needing to be replaced at some point, it was bending and probably very old. I asked approximately how much that would cost and it was expensive for me right now, plus they would have to break some of the tiles on the floor. I told him if leaks or other things happened, I will let him know. He was a really great plumber and I would recommend this company to do any plumbing issues.

I was seeing discoloration and sediments when running the hot water in my house. I called A Good Plumber and Bill returned my call in a very timely manner. He took the time to explain the different causes and since it wasn't an emergency at this time (strangely my hot water is clear now) he suggested to wait and see. Also he reminded me my heater is still under warranty. It's so nice to speak to professionals that actually care and are not trying to sell you a job.

Bill contacted right away when I left a message with his team on my issue. My pipes are leaking in my ceiling (due to a builder's defect) and I called to see if his company was the right persons to deal with on the issue. He spent time listening to my problem and determined that this was more so an HVAC problem than a plumbing one. While anyone else would have probably hung up after knowing they won't get a dime speaking to me, Bill stayed on the phone to get more insight on the problem so he could seek advice from his father who is well versed in general building issues. He called me back once speaking with his father and said that this indeed is a HVAC issue. Bill then proceeded to get in touch with a close friend of his who owns a HVAC specialist company to give me advice. While I didn't have a chance to contract Bill's services, I feel that he went above and beyond and would certainly use him in the future.

Technician was on time, explained in detail what was going to happen. Serviced my heating system and checked my water heater and explained that it due to be replaced. Actually several years outdated. We reviewed the cost of replacement and several plans available . I would use the service again.

I called them, they called me back. Made an appointment for the following day. They came at the scheduled time, did what they were supposed to do, and charged the agreed upon price. What more can one want?

He found that the problem was a result of the city sewer. He advised to call the DEP. Bill the owner followed up with me after the job and when you provide your email address, they will send you tips and suggestions via email.

We went with a company that had a lower estimate. A Good Plumber Incorporated could only provide us with the hot water. They did not have any furnaces in stock. We were already without it for three weeks so we really did not want to wait. It was like it was going to be until after Thanksgiving that we would have it. It was not their fault because every house in the area was affected so they just did not have the stock and the company that we got was actually from New Jersey and they came in and they had the boilers and they put them in but they were very helpful, very knowledgeable, very patient with us because we were asking so many questions, we did not know anything. They were great. The circumstances were just extreme so I do not want to blame them. I would consider getting a quote or using them in the future.

The thursday before christmas the boiler stopped working. They came within 45 minutes of me calling. They drained it and restored the unit. I think they are a brilliant service. They didn't charge me anything extra.They explained everything that was going on with my boiler. They instructed me to drain it every two weeks. I really appriceated the advice. They also gave me recommendations on my water heater.

I had purchased an Angie's List advertised offer for this service. I had been unable to get an appt. because the company was understandably extremely busy replacing boiler and water heaters to those affected from Hurricane Sandy. I understood the predicament and told the contact that I could have called for an appt. earlier. He asked if I could call back in a month and see how busy they are. He also offered to call Angie's List so I may receive a refund. I decided to wait and tried again in the middle of Dec. and easily got an appt. The repairman came on time and was extremely pleasant. He didn't mind at all that my husband hung around watching and questioning and patiently explained what he was doing and why. If we have any boiler/heating problems in the future, we will definitely call on them to help and recommend their service to others.

I appreciated that they fit me into their schedule because I did not have any heat. The pilot light on my gas boiler was out and could not be re-lit. They found that I needed a new thermocuple and had the part in their truck. They attached it in a way that impressed me. They made some other reparis that were all in the category of safety devices, so I am very glad that they worked on my boiler. I do have a question about the sound that my poilet light makes now and will follow up with them.

I called A Good Plumber to schedule a free estimate for my oil to gas heating conversion. My appointment was for 9/21/12 (which was within a week of my call) and Warren and Thomas came on-time. They both were very professional at the time of my estimate. They explained the conversion process and went throughout my house measuring the radiators and the size of the rooms to help with the sizing of my new boiler. I was told that I should have received my estimate within a week, however I never received one. I called and left a message to find out the status of my estimate within the week, and received a call back from Warren within several minutes. He explained that there was a slight delay in providing the estimate, but assured me that I should receive it shortly. But I never did receive the estimate and ended up using another plumber. Therefore, I am not able to comment on how their pricing compared to other plumbers I contacted and ultimately used to perform my conversion.

The service was performed speedily and cleanly by two highly professional and courteous gentlemen.