A Good Plumber Inc

They came out immediately and tried to help. Very professional organization.

I called A Good Plumber to unclog my bathroom sink the day before my Christmas party. It was almost Noon on a Friday, but my call was answered by a pleasant answering service who promised I'd get a call back either way. An hour or so later, Bill, the owner, called me and said he'd try to get one of his guys to come by since he was a few blocks away. It was the first snow in NYC and with the low temperatures all of his plumbers were out on heating calls. After 20 mins, Bill called back and told me I was in luck! He explained to me the company is licensed and bonded, but is not the cheapest in all cases. I appreciated the honesty upfront. A plumber arrived within 30 minutes. He was pleasant, professional and neat. The job was done in about 30 mins. I will definitely use A Good Plumber again and recommend them highly.

Everything was professional, upfront, and smooth. One of the owners, Bill, worked hard to actually reach me -- each time he called I seemed to be unavailable, but he persisted in a kind way. When we finally spoke, I explained the issue. He was very upfront about how the company works, claiming himself that they weren't the least expensive but they also weren't the most expensive but that the job that actually needed to get done would be done. And that is entirely correct. I believe the technician who showed up was named Jose. Extremely professional in every way. And let me say this, I have never used any provider of this sort who left my home exactly as cleaned as when they arrived. I was amazed. I really detest haggling and shopping for "best prices." Honestly, my time is more valuable than that (as everyone's is, I think!) For me, I look for people who are honest, reliable, do the job they set out to do and stand by it. This company did that, and more.

Good Plumber is EXTREMELY professional. They are a high quality plumbing ORGANIZATION. They don't claim to be the cheapest around, which is good since they can end up pretty expensive. They use a system of grading (or flat fees) to diagnose issues and give you a straight forward price before work starts. This seems great but depending on the work, can put you in the higher flat fee bracket while falling into the low end of the actual work necessary. For my particular situation, I had a very old Boiler (1960s) that would not ignite the burners. After an onsite inspection and price quote for $770, I decided to go with another company to perform the work for substantially less. I ended up paying about 65 bucks for them to come look at the issue and provide the proposal. This charge would have been removed from the estimate if I would have went with them to complete the work. I definitely can't complain about Good Plumber's professionalism though. They were punctual, responsive and communicated issues and problems very well. In my particular case though, they misdiagnosed an issue or perhaps were just being very overly cautious on the approach to resolution. I would definitely recommend them for Tenant/Landlord type situations where you (landlord) want to remain hands off and allow the professionalism of the plumbing team to handle/coordinate with tenants but for personal plumbing, I would not want to pay for that additional overhead.

They were very professional. The service guy was very nice and he was very thorough and he went over everything and really took his time. The Big Deals that I purchased, I wish that I would have waited as I spent the $400.00 and they have to come back as I do need to get everything re-piped. They are excellent, I would definitely recommend and use them again. They stick to a list of preset prices. They have a Diamond Club which is a discount program they have that gives coupons and you get one visit to check the system out. They are very quick and I spoke with Bill Sobolow who was able to diagnose the issue and he was very knowledgeable over the phone. The experience was very good overall. They showed up on time and the guy that came Jose Ramirez called before coming to my home as well.

The service representative Jose was very polite and professional. He explained everything he needed to do. After cleaning the boiler he explained the boiler needed a roll out switch that he didn't have at the time. He checked the radiator and replaced a value. On 11/8/13 he returned to install the roll out switch. The boiler is working and I am very satisfied!

l have never been disappointed with a provider or contractor I found on Angie's List. However this particular contractor was heads above the rest. Their mission statement, which is on their trucks, says it all......"customer service is exceeding the customer's expectations." That aptly and succinctly describes my experience with them. I ENTHUSIASTICALLY recommend this provider for plumbing work. It all begins with the intial phone contact from "Bill" (who I believe is one of the owners). He did something noone else has done in my many years of experience as a landlord. He went to great lengths to explain to me the high professional and industry standards that his company observes. And everything that he said turned out to be true. The technician that came to service my furnance and eventually replace my hot water heater with a new one, was very professional, courteous, always on time, knowledeable and explained everything to me step by step as he went about doing his job. He gave me tips on how to maintain my boiler and water heater in order to save money. He even carted away my old water heater. He was well dressed in a company uniform with an identification card with his picture on it. Perhaps that is not a big deal, but I never saw that before. If a company goes to such lengths to excell in every detail of their business, even the small ones, it says a lot about them. When I was told the water heater needed to be replaced, the technician showed me why the old one was beyond repair. He came prepared with literature to show me a variety of hot water heaters and accesories, in various price packages, and took his time to discuss each one with me and the benefits of one package over another. I settled on a mid-range package that was very reasonably priced. The package provides me with safety features on the new water heater, free annual inspections, extension of the warranty on the water heater, priority response in the even of future emergencies and other benefits. Finally, after the work was done, Bill called back again the day after the work was done in order to get my feedback. Amazing. Their communication with me, from the beginning to the end of the work, was outstanding. I even got a text message each time the the technician was coming to the premises.

Found roots by 2" mark and beyond. Found collapsing of sewer line starting at 24ft. Cleared the main sewer stoppage (14 day warranty) and treated with root x. Advised that replacement would be necessary and recommended a contractor for the work. Very thorough and very professional. Took time to explain situation in all details. Very helpful in setting up our future planning for this situation.

HE DID NOTHING ! NOT EVEN A CALL BACK !!

They definitely did something. They didn't go over weekly maintenance like they had mentioned. They did try to get me to spend $400 on a water release valve for an old boiler (aka a component I didn't need at all) and wrote me up a quote for about $1400 to provide all recommended fixes on the boiler, providing nothing but vague responses for how to do so. I have little doubt that they know their stuff enough to do some legitimate work, but I'm sure you can get more bang for your buck elsewhere. Update: To A Good Plumber CorpSep 15I said "not to say they didn't know their stuff" -- you did. I believe I gave a B for quality. I went to a college where students receive as many As as Fs. I found the work was good, the price was excessive and the attitude / communication was below par. He tested the system, but he didn't go over what I should do. The $400 valve was something the technician told me directly claiming it'll be good forever before I rejected it, but he didn't take to heart that I don't plan on having this boiler much longer. He said it with a smirk of 'this guy will totally go with it'. He didn't take to heart that I don't plan on having this boiler much longer. Quoted me loosely $10k for a new boiler when a local plumber quoted me $4k . I know that major companies have overhead that small independent plumbers don't necessarily have. I also know that I could have gotten all the work done more cheaply and of comporable quality. But I got suckered into another big deal. C is average. Sorry Also, I talked with a plumber and he said that the suggestions didn't make sense to him. I'm sure he's exaggerating to an extent, but there were some pipes that needed work mostly. The boiler'll run for another few years and then be replaced most likely. No need to sink over a thousand now

A++ There are many, many reasons why I'd recommend working with this company. Most notable for me was that they were courteous and communicative. In the past I've had extremely frustrating experiences waiting around for plumbers who don't show up, or who show up hours after the time they quoted to me without having the courtesy of calling to let me know. Generally I consider myself fairly easy-going and understand that delays happen. What drives me crazy is when people don't call to let me know they're running late. With A Good Plumber Inc., the plumber ended up running about an hour later than the window he quoted me, but had the courtesy to call and let me know of that in advance. When he finished his prior job, I received a text message from him letting me know that he was on his way. When he did arrive, he was both extremely friendly and professional, and took time to explain to me every step of the process (and the price) before proceeding with the work. He completed the job in a reasonable amount of time and provided me with recommendations as to steps I could take to prevent such problems in the future. Like I said there are many reasons why I'd recommend hiring A Good Plumber Inc.! I'm very satisfied with their work.

They diagnosed the problem, discussed options objectively and did what they said they would do when they said they would do it. Called the next day to follow up.

very well, problem was solved in one hour

They were fine. I don't think we would hire them again though because we were given an absolute guarantee assurance that they were going to be able to pinpoint what the problem was and then when we had someone else do it, it was very clear that it was much more complicated issue than what they had diagnosed it to be. The price was quite reasonable, it was typical. He proposed what he could do regarding the problem. He suggested that he sneak through the toilet when we clearly had a trap that he could use. He didn't do a thorough check. We weren't crazy about the suggestion that he made for us. It took him a couple of days for him to finally come because there was some sort of a problem so they had to cancel. When he came, he was prompt, he was courteous and he was professional but when I explained what I understood to be the problem and he guaranteed that if he put a camera down, he could absolutely figure out where the clog was and how he could fix it and it turned out that that was not actually going to be a viable solution. He was responsive but he just wasn't accurate. He was clear about being neat and tidy.

They showed up promptly. They're very professional. They never called back and I made several attempts to follow up and they never got back to me but they came. They just never got back to me on some bigger works.

It was good because he talked about the products he used and I never had any problems since. On the day of the appointment, he was running a little late but he called me and communicated with me about it.

Father and son team were very friendly, prompt and helpful. Their business is different from other plumbers in that they have glossy price sheets and service plans laid out in brochure style. On the one hand, you are paying a bit more, on the other hand you know up front exactly what you are going to pay. And the service the provide is very high quality. I had hissing and clanging radiators for years, and this winter I never noticed them!

It when very well. George the plumber was very good and fixed my pipes and sink.

I purchased an Angie's List Big Deal special offer for this service. They kind of just looked at it and did a visual inspection, but that was basically it. I did not think it was worth the money. He did not clean anything or take anything apart; we were inspecting a lot more than I got. I am not sure if I read the Big Deal print right about what they were supposed to be providing. I did not like the service. He did clean the front of it but did not drain water from the system or add any chemicals. I did not get what I paid for because he did not do a lot of the stuff that was supposed to be done. The service was not great, but it was not lousy. He came a long distance for the service call and I don't think he expected the trip to take that long so he ran a little late; but he was courteous and did call to let me know he was running late. The price was way too expensive for what I got. They were on time for the call and very responsive if I needed anything. He was supposed to call me back for a different item but never did. They were very professional.

mpresThe person who arrived was punctual. He was very professional, knowledgeable and very friendly. He was able to provide a general explanation of the working order of our machine, as well as walk me through potential problems and what the signs of them were. Finally, he was knowledgeable about our specific machine, advising me of a common problem with our specific brand, when to expect it and what would need to be done to repair it. I was very impressed overall.

I called and left a message earlier in the week and 2 days later no one had called me back. I called once again and left a message, mentioning the failure to receive a return phone call. Bill returned my phone call within an hour, very apologetic and extremely polite. I described my situation over the phone (leak in the basement) and he told me that it didn't really sound like a plumbing issue. He suggested I call a waterproofing contractor rather than pay the $59 service charge to have someone come and restate what he'd already told me. I appreciated his honesty but wanted them to come anyway since I had a few other things I needed to show them. We agreed that someone would be there on the following Tuesday between 1:00pm and 2:00pm. Well, Tues came and 1:00 came and went, then 2:00 came with no sign of anyone. No phone call, nothing. I called at 2:05, left a message with the answering service (you can never call and speak directly with a plumber) and Bill called back about 10 minutes later, apologetic that no one had contacted me to let me know that they would be late, and explaining that they'd had an emergency that morning. He told me that they had a technician in the area and that he would send the tech right over. When it was all said and done, Michael (the plumber) didn't reach my home until 3:45pm. I was highly annoyed at the waste of my time, lack of communication, and apparent unprofessionalism. However, I was quickly put at ease when Michael showed up with his courteous, professional demeanor. We were able to address all of my concerns and he patiently answered all of my questions (I ask a lot of questions). By the end of his visit I'd signed up for the Diamond Club and planned for him to return for another job. Although we got off to a rough start, I think all in all I would definitely hire them again.

They were very good. We were very satisfied with their work. They were on time. They have very good customer service, and if you are not happy about something, they will follow-up. They were a little expensive, but their work was very good. They were very responsive.

These guys are very charming, but that does not disguise the eye wateringly expensive nature of the service. You pay a significant call-out fee, and so when you get hit with the big price (very nicely presented on a laminated sheet showing "standard pricing") for what it is they are going to do, you have to do the calculation of whether it's worth paying the $60 for nothing and calling someone else. As they surely know, very few people do this. We needed a new pipe as a connection piece was missing. They left the improvised solution we had come up with to stop the leak, didn't install the new pipe, and added a, perhaps $5 (max) part. My advise is to try your best to describe what's wrong and ask them to give you the pricing for the various options - before you let them come. We paid over $400 for what was essentially a very cheap plumbing part and about 10 minutes work.

A Good Plumber Inc were very nice. The price was a good one.

Showed up on time and made sure work was explained and done properly.