Step-By Step Flooring Inc

Nothing happened.

My floors had recently been poorly refinished by a company that used extremely smelly oil-based products which unevenly darkened and stained the floor and nearly asphixiated us. Even though that company offered to redo the job, I decided to hire another floor refinisher. Having some familiarity with water-based sealers and polyurethanes, I researched the current products on the market and decided which product I wanted to use. When I asked the floor supply salesperson for the name of contractors who had expertise working with that particular Bona product, he recommended Neil McMahon, the owner of Step By Step. I contacted Neil who gave me the lowest price, $1.85 per square foot, of the ten contractors who supplied estimates. The next day, Neil was at my home, inspecting the floors. He had his insurance company complete the insurance papers the same day that I sent them. He started the work within two days of his initial visit. Neil was one of the most professional contractors I have had the pleasure of working with. Neil was prompt, pleasant, efficient, neat, always on time and did an excellent job. He had good machines with vacuums, so very little dust was produced. He used the products that I requested, even though they are among the most expensive on the market. Now my floors look beautiful. I asked Neil to come back twice to put additional coats on the floor because the commercial products that I had chosen had a lower sheen than I was accustomed to. My floors have been restored to their former beauty and I am going to have Step By Step refinish my dining room floor in a couple of months. I highly recommend Step By Step for the quality of its work and its competitive pricing.