Shleppers Moving & Storage

We were very pleased with Schleppers Moving & Storage. The crew that Schleppers ssent was amazing. Augustine, Carlos and Danny were very respectful and curteous. My wife and I enjoyed working wih them. They wer extremely careful with our belongings. The move was long distance from Oceanside Ny to Bath NY. It went very smoothly. We were extremely happy with the service.

In April 2024, we contracted with Shelpers Moving and Storage, located at 434 East 165th Street, Bronx, NY 10456. The move went smoothly, and we were initially happy with the service. The crew was professional and efficient, so we generously gave the crew a 20% tip. However, during the move, one of our bedroom nightstands was broken. I notified the team lead, and he took pictures of the broken nightstand before the movers left. The real issue began when we tried to address the damage. The very next day, I contacted Yesenia from their customer service department to process a claim. After submitting the claim form and following up the next day, she said everything was complete. A month later, when I followed up again, Yesenia told me she could no longer find the claim form. I resubmitted it, following up three weeks later and hearing the same story—she could not find the form. Once again, I resubmitted the claim and asked her to acknowledge receipt, which she did. She then informed me that processing the claim would take 120 days. I have yet to hear back from them. I gave them a courtesy call last week and told them I was still waiting to hear back from them. At this point, I’m not even concerned about the money for the damaged nightstand. What bothers me most is the poor customer service and lack of professionalism throughout this process. This is just bad business ethics. We would not recommend Shelpers based on this experience.

Worst moving company ever! They showed up 4 hours late, damaged multiple items, caused an accident in my home that led to me sustaining a personal injury that has cost me $100’s in medical bills, horrible customer service and no willingness to resolve the issue of lost items in the storage unit that they moved me into unless I paid them more money, told me I couldn’t submit a claim for losses until I moved out of the storage unit. After speaking with my lawyer he recommend I put in a claim immediately. It’s been 6 weeks since I submitted the claim and the only thing they will tell me is they have 120 days to get back to me. I also ended up helping them for 2 hours unloading the truck into the actual storage until because they were running so far behind and the facility would lock before they’d be able to complete the job. An absolute nightmare of an experience that I just want closed out and put behind me. Go anywhere else you can - not Schleppers for your move!

Shleppers are the best movers! They are a class apart from other movers in the market. I researched and went back to Shleppers. They are very professional with competitive rates and awesome service! I will recommend them to all my friends who will be moving.

The two movers were efficient and professional They took care with my antique piece. They drove directly to my new home and did not take a break

Timely and professional. It was a 2+day move (large house, lots of stuff) for only a few miles away. Estimate was spot on. Movers were a great team and the foreman was courteous and respectful. Also moved a piano to a second story loft - not so easy but they got it done. Excellent rating is well-deserved.

I recently hired these movers for an out of state move, and they didn't let us down one bit. The service received by them exceeded what I was expecting from a moving company. This was my first time hiring a professional moving service, and it all went well. Due to the distance involved, it took several days for the delivery, but happy with the experience. I would recommend these movers without hesitation

The salesperson and booker of the job was professional and helpful. The movers were polite and worked efficiently.

Shleppers sets themselves apart from other companies by arriving in person and providing an accurate assessment of my moving needs and a hard quote (as opposed to some other companies who only provided a virtual and possibly tentative quote). On the morning of my move, the movers were ontime and incredibly hard-working. Theydemonstrated expertise in packing and wereextremely careful to wrap my brand newfurniture carefully to ensure it's safe arrivalat my new apartment. They seemhavethis moving thing down to a science, and theentire time they were packing up mybelongings they were courteous and wanted ato make sure that I was happy with theirservices. Everything went off without a hitch,and I highly recommend this company to anyone who needs a moving service. You can be confident that you are with experts,and that they will do their best to ensure a perfect move!

I've used Shleppers several times, always with a very good experience. They are professional, easy to work with and have excellent customer service. I've used them for moves from apartments, homes and storage, all with good results. Would certainly use them again.

THE WORST MOVES OF OUR LIVES. Do not trust Shleppers with your goods. We had Schleppers move the entire contents of our home/apartment on March 3, 2023, and move it into storage in one of your storage facilities. On September 15, 2023, we spent 4 hours Facetime with the storage facility. During that FaceTime call, we carefully reviewed what items would remain in storage and which should be delivered to the apartment. They were to deliver the contents of our bedroom and bathroom and the coats from the front hall closet. On the day they came to deliver, it became apparent that they were delivering the contents of the entire apartment. Most boxes were not labeled by room, and most were not labeled with the contents. I had to stop the movers and tell them to take back what remained in the truck because I was overwhelmed with boxes and had no idea what was in them or where they should go. All these boxes were stacked in my bedroom along all the walls except where the bed was. We were told we could only report damage once all the boxes were delivered and we had gone through their contents. Everything has been delivered, and all of the boxes have been opened. We have taken photos of all the damaged and broken items and labeled the photos. This has been the worst move of my life! I have moved ten times, five of them whole houses with all of our belongings. I had one piece of furniture damaged in those moves, and nothing else!!! All fragile/breakable items were wrapped in paper and surrounded by corrugated cardboard. They were packed together without other heavy objects that could damage them. Every box was labeled by room and contents. This move was completely different. The most horrendous damage was to an antique replica bureau that had a leg (not a fragile leg) broken off, and then someone screwed it back on with metal screws and plates, ruining it further. You cannot do something like that without advising us!! They also damaged the leg of a bedroom dresser, which is so broken that if it is moved, it will break off. Most of the wood furniture has deep and superficial scratches. They packed ceramic plates we collected from trips in different countries in light paper with heavy metal objects, which were broken into pieces. They put highly breakable small objects in boxes with other heavy objects, and nothing was wrapped; they just put them in a box, and so many items were chipped and broken. All of the framed photos I had on my bedroom bureau of my children’s birth, wedding, and milestone pictures cushion, none of which were wrapped. The remaining 14 framed art pieces were unwrapped in one box so that almost everyone was badly nicked and scratched. These are the worst. You can review the photos to see the rest of the damage. We were told that you would look for our missing belongings, but we have not heard back from Schleppers since I reported these incidents by phone. It is an understatement to say we are disappointed with how our possessions were treated and the damage they incurred. They have not even acknowledged that they can’t find it. We are devastated!

Shleppers are the WORST moving company I have ever used and I would highly recommend you look elsewhere for your moving needs. Their service and support have dramatically declined from when I used them several years ago. Firstly, they sent me a very small truck to move the entire contents of a 1 bedroom apt (they will claim it was based on what I told them I was moving and how many boxes – even though they did not ask for any sizing or measurements). I had to get an additional U-Haul last minute. On top of all that and Shleppers refusing to get a bigger truck or send another one (or even give me a reduced rate on another rental), the movers ruined my velvet sofa by slashing their box cutters into the “protective” film they put on it to prevent damage! So careless. Shleppers offered me $60!! Insulting (again they will tell you they only pay for the weight of an item, not its actual value – so prepared for a 4K sofa to be ruined and then be offered $60). To accept the $60 would have prevented me from being able to write any reviews about them….no thank you.

From start to finish, Shleppers was the best moving experience we’ve ever had and we’ve moved many times. Nicholas Rodriguez, our rep at Shleppers, priced our move and scheduled our moving date quickly and efficiently. Bob’s moving crew was exceptional! They went above and beyond in every way. They were careful with all of our furniture, and were happy to do whatever we asked. Next time we move, we will definitely use them again.

My movers were AMAZING! Very professional, efficient, and fast. Easy to work and communicate with. They came on time and packed everything up perfectly. Nick Ortega was a wonderful consultant. Cannot recommend this company enough!

Great job!! Move was done very efficiently. Boz and his team were very professional and friendly. Nissim is a gentleman. I would definitely use them again.

I have moved at least 6 times in my life (I'm 74 now), and I can say that Shleppers was easily my favorite moving company. Unlike all other movers, Shleppers makes you feel like you're part of the family and that you're the most important client. After the sales rep (Nissim) makes a personal visit to provide an estimate, he lets you know that you can change your mind about what will be moved and what will stay behind at any time during the scheduling process and the change will be reflected in the new price. The guys who actually moved us were very kind and friendly. They were willing to put the furniture anywhere you asked, even when you changed your mind. They worked quickly and carefully without damaging anything. Everything was carefully wrapped. Finally, of the four other movers I interviewed for the job, Shleppers had the best price. I unconditionally recommend Shleppers for your next move.

During the recent, late September rainstorms that hit the New York Metropolitan area, a basement storage unit we were using for archival materials for our not-for-profit (until we could move them to our new office) got flooded. Thankfully, the damage was not too bad. But we had to clean up and move out – within a day! – and deliver everything from the Bronx to our office in the Flatiron District. Knowing that this was a rushed, last-minute request – it was already early afternoon when we finally got everything out of the storage unit and packed into dry boxes – I called a few movers whose names and address I found online. Schleppers was the only one that was willing and able to accommodate us, right away, that day. They also did so without charging us much of a premium for a rush job – and given that it was clear that we were really caught between a flooded basement and a hard place. The two movers who helped us were cool, cheerful, careful, precise, and as professional as it gets. They braved the avenues and the traffic of rush-hour Manhattan, and then unloaded and moved everything up into our office in time for us to have dinner. In other words, Schleppers trully saved the day for us. Thanks, folks!

I couldn't be more delighted with the outstanding service provided by Luis and his exceptional crew during my relocation from Westchester to Manhattan. From start to finish, they exceeded my expectations. Luis and his team exhibited remarkable courtesy and professionalism throughout the entire process, which was especially comforting amidst the inherent stress of moving. Their dedication to ensuring a smooth transition was truly remarkable. In a remarkable demonstration of their commitment, the team encountered an unforeseen challenge with parking the truck in the city. Despite this obstacle, they valiantly moved all my belongings up a steep hill in sweltering 98-degree heat – an incredible feat that I was only made aware of once they had successfully completed the task. Nissim, who conducted the initial in-person assessment, demonstrated transparency, honesty, and clear communication in the lead-up to the move, setting the tone for the exceptional service that followed. With a fair pricing structure and an unwavering commitment to providing top-notch service, Luis and his crew have my highest recommendation. I'm immensely grateful for their efforts in making my move a seamless and stress-free experience.

Great service—professional, reliable, polite, and efficient! Love these guys and Frances at the Bronx office delivers exceptional customer service. Have been using Schleppers for many years now.

We moved with Shleppers about a week ago and I couldn't be happier with their service! From the sales team (Derek) for the quote, to customer service who kept me updated (Yesenia) to the 3 very professional movers who took great care of all our things. They were ever so helpful, extremely nice and moved everything seamlessly and quickly. Highly recommend them.

This move was our 4th in less than 3 years (OY)! After working with less-than-stellar competitors, Shleppers has become our go-to moving company. I highly highly highly recommend them. Our experience was absolutely fantastic. We booked movers months in advance but our building notified us two days before our scheduled move that we couldn't use them. It was a nightmare! Shleppers was the ONLY accommodating moving company - their customer service specialists were lovely and understanding, they had availability, were able to book a virtual appointment (to provide an accurate quote) the following day, and had all of the right insurance documents to satisfy our elevator building. Our four movers were prompt (even early) and super speedy. They took great care moving our items and packaging them appropriately for the move. I couldn't believe how quickly they were able to empty our Brooklyn apartment, stop at the in-laws in Queens to empty their garage (our backup storage unit), and travel to Long Island to reach our final destination. Upon arrival, the movers managed our new 3-floor house with ease and worked diligently to place our belongings in each of the designated rooms. We even had a mattress conundrum (when our king-size mattress was a bit too large for the entry stairwell) and without skipping a beat, they hoisted the mattress over our front balcony and into our home safely! This was by far our fastest and easiest move. Nothing was damaged and the days ended with smiles. All of the guys were friendly, adored our 1.5-year-old daughter, and were incredibly gracious. This move was truly a fantastic experience!

Third time using Schleppers; they are the best! They work hard, are careful with your things, and are extremely professional. Moved in the hot summer from a 5th floor walk up; hardest working guys ever! Great company!

Shleppers is an amazing moving company that cared for me and my wife. We moved from New York to Chicago, and they sent two guys who efficiently and effectively moved us. They also made a local move for us and were the first moving company to refund us because they didn't do as much work as intended. 5/5!

My move with Shleppers was seamless. The movers arrived on time and were extremely prepared. They handled my items with care and made sure all of my fragile items were secure. I felt comfortable in my apartment with the movers as they were all very nice and professional. This is the first time I have hired movers and boy was it worth it! I didn’t have to lift a finger. The booking process, actual move, and follow up from the company were all great. I would highly recommend Shleppers to anyone!

What stood out about the Shleppers Moving & Storage Company is there was... *One person I worked with to finalize my move (this means one central person to manage my move) *The office staff were coordinated and knowledgable (no need to explain myself to a new person every time I called) *They provided a binding estimate (so no raising the price once my stuff was on the truck) *They sent the perfect size truck (no hassles about not having enough space or telling me they didn't know I had x,y,z) *Movers were on time and organized (they arrived and quickly forged a game plan to get me packed and moved) *Movers were professional and moved my things with care (they took the time to make sure they properly packed my items, nothing was broken, and even reminded me to ensure I didn't leave anything behind) *Movers were a great representation of the company. I would definitely recommend Shleppers Moving & Storage including the same crew of movers.