North East Movers

The movers came very late and were there until almost 2 am. I can't say they did not do a good job until I start to open my boxes which they delivered close to 3 weeks later from the 7-10 days listed in the contract. When I opened my box, some of them have so much paper that I, being a 5'1" person was able to carry boxes that were almost bigger than I. I had almost 20 bags of paper, pressed down, jumped on to make them fit in less bags. The junk that I told them that I will not take with me, old shoes, empty bottles of nothing, they pack all of them. I found myself throwing out junk when I got to my new place. I was there telling them what to pack and what not to pack but the minutes I turned my back, everything went in the box, that being said, more boxes, more space taken in the truck, more money to pay them. People sounds nice on the phone as they want the deal but once the deal is done, you dealing with different kind of people, from Northeast movers, they became All Inclusive moving, When I left a message for the same person I spoke to for more than 10 times, concerning the fees charged, the delivery of my stuff, my calls were no longer returned, I was transferred to another set of people. Before one moves, make sure you get all information, size of boxes and how much can be fit in them and how much can fit in the truck, how much space they will take and how much $ per space (inches, foot, etc.). Also, what are the extra fees that may be charged, And they expect after all this for tip for the movers because I don't believe the movers are working for the company, at least some of them don't and depend on the tip.

This was a terrible experience from beginning to end. This is an interstate mover who repeatedly did not show up to pick up our furniture when they said they would, and then repeatedly did not deliver them to the destination when they promised. Because the pick up location was 2.5 hours away from where we live, this required multiple trips and many hours of wasted time. On the delivery side, the delay resulted in our son not having furniture for a 2 week period. Communication around the delays was suboptimal, and the company did not respond to phone calls repeatedly, which was very frustrating. The "reasons" for the delays were many and varied, and it got to the point where we simply did not believe anything the customer service individuals told us. The actual movers were nice people, and helpful. But the lack of communication and poor service from the client service department of this company were really quite poor. We have used many moving companies in the past, and have never had an experience like this. We will never use this company aga