Geek Squad - Best Buy

After seeing a "Special Offer" on the Geek Squad e-mailed to me from Angieslist (which didn't work out), I contacted the Squad for service. I was informed that the charge for an hour and 1/2 diagnostic check would be $99 and additional service would be $50. An appointment was made for Saturday, February 1, 2014, for that afternoon window, 12-4pm. I received a confirming call on Friday, January 31st. That morning I received a call from the technician, Kirton R, informing me that he had a cancellation and could he come earlier, but that time frame didn't work out for me. He did arrive about 12:45pm and showed me his identification. We sat down at the computer desk while he performed the diagnostic and told me I had a lot of programs on the computer that were not being used and slowing it down. He cleaned up and cleared these unnecessary programs which took some time. I then informed Kirton what computer issues I was having. One issue was with one of the spreadsheet templates I use for tax purposes. He showed me how to delete the particular data on the template without also removing the headings. He then accessed my Rhapsody folder to put previously-purchased songs onto my Windows Media Player. (I had bought many songs from Rhapsody, but somehow seven or eight of them never got onto the Media Player, which would synch them to my MP3 player. I can finally hear "I Want A Hippopotamus For Christmas" on my MP3 player!) Kirton finished up about 3pm and prepared my bill which came to a little over $150 including tax.. He was pleasant, patient, and extremely helpful. I need instruction on using my scanner and organizing and cleaning up my photo programs, and when I get some time, I won't hesitate to call upon this service again. I feel that the cost and time was worthwhile.