FlatRate Moving

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Description of Work: They moved my furniture from NYC. I packed most of the boxes but they did do extras. There were 3 pieces of furniture that I told them were irreplaceable and one did get broken. They sent me a check for $120. - hardly reflective of the piece, but it's based on total value of move. |They were not 100% about predicting the delivery (to another state)and I almost missed the truck. They were a day later than estimated and let me know only the day they WERE to deliver that they weren't coming - and did not call me to let me know they were about to arrive on the next day. The movers in NYC were ok - and the 2 in the other state...one did not speak English -a bit diffucult. |At the end of the day, it's about the guys who actually do the moving. Before the move all movers are the same - some price same spiel, etc. But I will say that the rate they quoted me WAS the rate I paid.

Description of Work: All would have been fine, but I foolishly left my wallet on the kitchen cabinet and one of the movers removed over $300 when I stepped out the door - the money I was going to use to tip. I know, my bad. Flatrate sent an inexperienced investigator. Nothing was recovered, but Flatrate did pay the mover's tips. So all was well. However, I do find this extremely unprofessional, even though I do share responsibility.

Description of Work: PAY CAREFUL ATTENTION TO USING FLATRATE FOR INTERSTATE MOVES, AND TO THE RISK OF NOT BEING COMPENSATED FOR DAMAGE OR LOSS. This was an interstate move where almost all of the items they packed (crystal etc) were 'lost'. [the coincidence of 'loosing' my most valuable items, especially because they were aware of them in that they packed them, was astonishing to me] They left a drawer of silver still in the old location that I was lucky enough to retrieve, even though they had been hired to pack it. They packed silk drapery using tape wrapped around the silk. Almost every Garment box (all of which they packed)was delivered crushed. Two movers showed up on the truck at delivery, one (a woman, representing herself to be the wife of the driver) wearing open toe flip flop type shoes, advising me that she physically really couldn't lift things, and her husband/driver who was incapable of doing the move alone. She then "hired" two 'local' men who showed no evidence they were professional (or even unprofessional) movers (I have a photo of one dragging a piece of furniture across the front door, and leaving furniture uncovered in the rain in the driveway) and it was suggested to me that they came from some kind of local work center. By way of example only, the beds were not put back together, a credenza was left propped up on a dog bed because they didn't put the legs back on. There was also extensive damage to my home including newly finished floors scratched (even though I asked repeatedly they did not put any protection on the floors) and newly painted walls damaged. Other items were damaged or broken beyond repair, including a mirror in a crate I paid for them to build. I paid for the increased valuation coverage, including for the missing items (i.e. crystal) and yet - by way of example, they offered out approximately $3 per Baccarat Crystal glass missing - and when questioned concerning how they arrived at that ridiculously low figure, they declined to tell me other than stating it was the price of a 'comparable' glass. A multi thousand dollar sofa that was part of a set and which was damaged to the point that THE estimator that FlatRate asked that I hire to do an inspection stated it needed to be replaced, and the fact that it was a set should be factored in, was given a 'claim value' by FlatRate of $400 +/-. When I asked the basis of this 'value' FlatRate stated that was the cost of a 'comparable sofa' from Home Depot (!!!) I attempted to speak with their legal department and received NO reply AT ALL, I sent Legal a claim letter and got no answer, and I asked to speak with a supervisor or manager and was told to communicate to Info@ . |

Description of Work: I have used FlatRate for four separate moves and have been 100% satisfied each time. I went with a different company the last move and have lived to regret it! You are assigned one contact person that works with you from start to finish.

Description of Work: They were terrific.

Description of Work: Used them twice. Once from Long Island to Catskills. 2nd time from Albany to Catskills. They are professional, on time and deliver what they promise. You are always in contact with the office. They are always checking on you before, during and after the move.

Description of Work: They got everything moved upstairs, but due to issues with the GPS arrived 2 hours late.

Description of Work: Good size move, part of the boxes went into storage, part was disposed of and the balance went from NYC to East Hampton. Went very well, though needed to keep on top of them in terms of making sure the fragile boxes were not on the bottom. All boxes seem to be treated the same!

Description of Work: They gave me an estimate which was half of what I ended up paying.

Description of Work: FlatRate did a great job. I rated them "C" for the price because they were expensive, but ours was a move from NY to Maryland and it's a 2-day move: pack up one day, move in the next. Also, you get what you pay for. They were very polite, worked very hard; in general an A rating. Also, I had a wall unit with 8 pieces that had never been connected properly. One of the movers took the time to connect them all so they stand beautifully straight. I would definitely use them again and/or recommend them.

Description of Work: They basically helped me move from New York to California.

Description of Work: A small move from Short Hills NJ to Evanston Illinois

Description of Work: Moved my apartment into storage.

Description of Work: For the most part these guys were great. There were a couple of things I wasn't psyched about, the main one being they packed my plants that were in water into a plastic bag and then in a random box, so it didn't get opened till a week later and of course they were dead as a door knob. And that was also my general issue with them - the boxes were poorly marked, so I had no idea what to expect, which ones to open first, etc. But on the plus side, they were prompt, extremely fast, and very professional. So I gave them an A despite the issues. And nothing broke! Except my poor plant....sigh.

Description of Work: They were good.