FlatRate Moving

Description of Work: Moved furniture,etc. from NYC to South Caroline

Description of Work: I used Flat Rate Moving in June for moving services.

Description of Work: this is the 3rd time that I used Flat rate, they are the best, no extra charges, and always on time, I would not use anyone else, there are so many horror stories that I have heard about other moving companies

Description of Work: Flatrate packed up our apartment and then moved us into our new house. I've used them once before and had a positive experience then as well. A dresser was damaged during the move, however Flatrate sent me a partial reimbursement very quickly.

Description of Work: They went wrong in so many ways. Two of the men packing didn't speak English and since I lived in a duplex, one person couldn't be watching all three of them at the same time. Despite the "moving plan" in writing and my re-going over everything for the onsite man in charge, the other two didn't get the messages from him in their native tongue apparently. Not only did they bring things they weren't supposed to (like cable boxes, actual WOOD SHELVES from the closet!) but they forgot things they should have (bakers rack, everything under the sink in the bathroom!). Despite being reassured by the salesperson that they knew how and were qualified to take apart a sleepnumber bed (in this case, a king sized, adjustable base - exceptionally expensive bed) they apparently folded the thing in half, failed to wrap it properly and it arrived ripped apart, exposed and with a nasty dirt stripe down the side. Additionally, the men arriving on the scene (the head one delivering - which was not the ones who packed) told me that when he saw the bed in the storage facility, he spoke to HIS supervisor about it because he knew it was ruined, and his supervisor told him to "go ahead and deliver it! They also broke apart my daughter's bunk bed, breaking wood pieces and connectors, also ruining THAT. They scratched up a design within reach coffee table and my headboard was also exposed (not wrapped properly) and DIRTY. Art work was randomly thrown into boxes with other belongings as well. Additionally, I paid extra to have them take down the TV hanging on the wall and to reinstall it in my new home. The delivering crew had no idea that was EVEN AN OPTION! I showed them the "moving plan" that came from Flat rate and they were confused. They broke a floor steamer and decided to throw my shoes on the bottom of hanging clothes box. Since they did not tape the box properly, the dresses were crumpled on the bottom the box with my shoes - so now all of the clothes arrived wrinkled and smelling like feet. They also taped right onto my daughter's Way Basics colored bookcase. Removing the tape removed the colored veneer - thus ruining that as well. All in all, monkeys could have done better. Since I didn't purchase their optional insurance, they only have to pay 60 cents a pound and decided that the weight totaled a claim of only $300 - less $$ than I gave the various men for tips!!! NEVER USE FLAT RATE!

Description of Work: I have used them 3 times. All very good experiences.

Description of Work: Have used them for the past 5 years for all my moves. Our last move was the biggest; my husband had to relocate to KS for work and we moved a great deal of our furniture there for him. They are the best!

Description of Work: I moved from upstate to Manhattan from a house to an apt. It went well.

Description of Work: They quote you a price and they stick to it. I would definitely use them again.

Description of Work: I used Flatrate Moving for my move from New York City (Manhattan, Upper East Side) to Dallas in May 2014. The experience was almost totally positive. Terence the estimator was extremely responsive and when I had some concerns about the accuracy of his estimate he offered to come back for a second look. On the day of the move the foreman, Vladimir, and his crew were extremely hardworking and professional. The way they wrapped my items was really impressive. The communication from the office during the process was very good. The truck showed up in Dallas very promptly, and everything was present and accounted for, in good condition. I had a couple of broken items but I know that was due to the way I had packed them, not Flatrate's fault. My only issue was with the size of the move-in crew on the Dallas end, which was only two guys. Terence had told me it would be 3 maybe 4 guys. Those two guys worked very hard and effectively but I ended up putting my own back into it to help out, which a less able-bodied customer would not be able to do. And in conversation I learned that the day before they had done 2 move-ins in separate cities in Arkansas and then driven to Dallas, arriving at 4am. So they were not well rested and that could have been dangerous for them and my items. But overall I was extremely happy with Flatrate and their price was very competitive.

Description of Work: Moved much of my elderly aunts stuff from the 23rd floor on an apt building in the Bronx to an Assisted Living facility in Northern Bergen County NJ. |No surprise costs....Professional, Prompt, brought boxes for packing purposes _EXTREMELY polite and helpful |Very pleased!

Description of Work: We've used flat rate moving twice and have been very pleased with their professionalism, the way they pack the items and how quickly they can get things done. We had a 4 hour window to move out and hour in between followed by another 4 hour window to move into our new building. We were on the 11th floor of our building and the elevators were constantly breaking down and taking a long time to come. The crew assured us that they would get us out and moved in. So while it took 6 hours to move us out because of the elevators but we were moved in an hour and a half. Everything was wrapped exceptionally well and they setup all our furniture. Would definitely use them again!

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Description of Work: Moved apartment stuff from NYC to LA after holding it in storage for a month in NJ as we requested.

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Description of Work: They moved me from NY to Long Island.

Description of Work: This is my third move with FlatRate. They continue to be fairly priced and worth every penny. The move was seamless. Thank you!

Description of Work: I had contacted them based on Angie's list they came and never bothered to even give me an estimate --- even after several calls to them --- this was a total lack of responsibility.

Description of Work: They moved me.