Schechs Pool and Spa Center

The absolute worst customer service I have ever received in my life. We called to have our pool opened and cleaned swim ready. After speaking with owner who just happen to pick up the phone when I called, we made the appointment. Carter came to take off the cover and get the filter set up. First, they went to the wrong house and opened my neighbor’s pool. I should have known then that this was going to be a nightmare. After a few days I didn’t see anyone else come to vacuum and clean the bottom, so I called again. The first women I spoke with told me I was only down for an opening. I explained the situation and she looked it up and said that strange because the last person I spoke with was the owner. If that was my business, I would be concerned that my staff is even telling customers that, how embarrassing. Then we made the appointment AGAIN, to have them come out and clean. Alex who came out was great. They brought their own equipment and the pool looked great. The chemicals needed some time to clear up the water but overall looked good. After a few days we asked for another vacuum as there was still some dirt on the bottom, which is normal after you open a pool. Well, this is where is really gets good. Deena, who came out scooped a handful of leaves out of the bottom and dumped some chemicals into the pool. She was here for a total of 20 minutes. I was charged an additional $139 for a vacuum. She didn’t even use the vacuum. In addition, she broke my garden lights, left chemical residue on my driveway that did not completely wash off and I watched her pull up and out of my drive going very fast. I received the bill in the mail days later and saw I was charged for the two vacuums. I think it strange that as a company completing services at people homes that they don’t come to the door and asked for a receipt or something to be signed. So, I called to asked why I was being charged so much for someone to scoop a handful of leaves. I don’t know her name, but she was very rude. In a condescending rude tone, she asked me how I know it was a handful of leaves and I said I was home and watched what she did as I was home. She then told me that she probably charged me for a vacuum because if it was just some leaves then it would have been a service call which is even more money. The fact that this was the logic was what really bothered me the most. I have no problem paying for the services I received and the chemical. But its not right to charge someone for services not completed in addition to breaking someone’s personal property. I typically don’t write review; I just wont use them again but I think people should be aware so this doesn’t happen to them. Make sure you check your property after they leave, even where they park!

For quality products and stuff like that I'd give them an A. They're what pool supply places charge. They're certainly not competitive to on line stuff but, you know what? They're there, you get it right away you got to pay a little extra. They're not ridiculous. They carry top quality products. They can improve on price. Great.

The price was really steep. They are so expensive. The pool did look good every time after they cleaned. They need to work on communicating with each other.

PROMPT AND GOOD SERVICE