Besroi Construction Corp

Back in June I wrote a favorable review for Besroi. At the time of that job, we decided to get one more replacement window. They said they would do that. I have since called five times to follow up on getting this window, and every time I am told they will look into it and will call me back, usually tomorrow. But they never call back. I have no idea what their problem is. The women who answer the phone seem professional and want to help. But there is some disconnect somewhere else. I am now looking for another company.

Horribly. The worst roofing experience I've ever had. Came and did work without proper quote. Used the wrong colored shingles from two different lot numbers so now my roof is three different colors. Didn't call back after numerous calls telling them that some of the shingles they replaced flew off again within 1 month. Left nails all over the roof, yard, and driveway. Finally came to fix again after a few months...and then added late fees and threat of collection.

The Besroi crews were professional, personable, arrived early each day and we were impressed with how hard they worked. They were attentive to detail and when an electrical problem was discovered during siding work, they brought in their own electrician to fix it. They also repaired a small roofing problem we had.

Called Besroi and set up appointment to have one of their employees come out to give us an estimate on repairing/replacing our sunporch roof. He came, looked around and said that we would get our quote within a week. He never called. My husband called the company 2 weeks later after no response and the lady that answered the phone checked and saw that no quote was in the system. My husband called the employee back and asked for our quote. The employee responded, "I hate to tell you this but we can't do that job, here is our competitor's name and number. Call them." WHAT A WASTE OF TIME. Very unprofessional

This provider installed the roofing and siding at my home prior to the one I live in now. I was very happy with the work they did (never had a shingle blow off or a gutter leak) and have recommended them to many over the years. The roofing and siding at my current home was installed by a different company that the builder used (out of my control) and I have had some instances where I had siding blow off and called Besroi and got the great response and service I expected. I recently had some shingles blow off and have some gutter leaks at the corners and wanted to have a general roof inspection done so I called Besroi . I started to explain my situation and was asked the question "did we install the roof?" Once I answered no I could not get a word in edgewise and was told sorry we are busy until spring .Person I spoke with clearly did not want to hear anything about what I needed; this was very disappointing. Busy I get ..but rude and non caring is unnecessary.

My patios and my driveway are cleaner than they're ever been after they came and installed the roof. They did a fantastic job, and gave exceptional pricing compared to the other quotes I got.

I specifically joined Angie's List to find qualified, professional contractors to help with repairs due to another contractor's numerous construction problems/mistakes. Besroi Construction was the one we chose to make a roof repair over our pantry on a brand new roof (which had 7 previous leaks). Everyone I dealt with at Besroi was top notch and very concerned with my problem Even though the job was small and a correction of someone else's sloppy work, they performed the task without delay. Other companies contacted didn't want to get involved (some from this site). Not only did they do the repairs necessary, they provided detailed documentation of what was wrong to start with, as well as a thorough examination of the entire roof. We have since had a few rainfalls and my pantry has remained dry. Without hesitation, I would use Besroi Construction for any future needs. My only regret is that I didn't find them sooner.

Everything went smoothly, work was done in time frame given, cleanup was excellent, very satisfied with service provided.

I pre-qualified many candidates and of the half-dozen I deemed highly professional they were tied at the top. Mr. John Scheffler gave me a prompt, detailed quote and answered my questions with a technical expertise showing the depth of his experience. Only my wife's preference for a minor color variation determined our choice. I highly recommend they be considered for any roofing project.

Sales rep gave a great estimate and was confident Besoi could match shingle color perfectly by just looking at it. Was fairly sure of the leak source, plumbing vents were improperly installed and inviting water penetration. The original builder also carelessly placed 3 plumbing vents all within 4' apart from each other and 2 of which are 12" from the edge of the roof. I asked the sales rep if they'd be able to combine some of them, even though that would be atypical to what they'd normally address. He explained while unlikely, they have done it before, and the installer will assess the difficulty of it when he gets there and then decide on how much cost that would add. I thought that was a fair assessment. I was also very pleased he was one of the few contractors that was confident this could be fixed with a repair rather than a whole tear off which several contractors wanted to do. The roof was less than ~10 years old, based on memories of neighbors from the previous owners and judging from appearances. Sales rep anticipated being able to do the job within in a week of decision. I checked a few other contractors estimates and got back to Besroi in week's time, which understandably pushed out my date another 2 weeks. Can't expect things to stay the same in a week's time. Mark from Besoi came out to do the work and for after just looking at the roof he had a slightly different assessment than the sales rep. #1 the shingles the sales rep ordered were not the same color and were not going to match perfectly. #2 He did not think the plumbing vents were the source of the leak, instead he believed it to be the skylight. #3 He would never consider moving a plumbing vent under any circumstance no matter the amount of worked involved, he's never done it for any client before, period. #1 Was the most upsetting because if it couldn't match the color exactly this posed a problem for both appearances and reselling the house in the future. #2 Was not completely unexpected so I'd chalk it up the installer being more experienced than the sales rep. Mark confirmed his guess on the leak source once he started removing some of the shingles. When he showed me the damage left by years of small but constant water intrusion there was no doubt. #3 While fortunately it wasn't high in my priority list, I did a pinch of being mislead by the sales rep. But I'd give them the benefit of the doubt and guess that it came down to the sales rep not communicating down client expectations. Mark reassured me that after he was done with the plumbing vents there would be no chance of them failing before the next roof tear off. Despite these problems, it all fortunately worked out in the end and I would definitely use Besroi again in the future. After an hour or so of calling around they were able to find the color match of the shingles, and boy did they match perfectly, you couldn't even tell any shingles were replaced at all. And In addition to the original work, reflashed the skylight, replaced the damaged plywood, redid the shingles, added enough ice shield that went up beyond the skylight just to ensure performance (it was originally only 4' and stopped at the skylight and was instead replaced with about 8'). The additional work only tacked on an extra $120. So in summary, I'm very pleased with their work despite the miscommunications. However if a roofer promises to match the color of your existing roof, insist on having them take back a color sample for color matching no matter how confident they are they can do it by just eyeballing. And for leak fixes, never expect the assessment to match reality 100% of the time. A leak only shows its true colors when you start taking the shingles off and looking at the damage underneath.

Roof tear off. Great job, professional, friendly and efficient

They did a good job for price quoted and completed it on time.

The estimator showed up on time to inspect the roof and to see what needed to be done. The roof had (2) layers that needed to be taken off. The original roof was put down over 35 years ago. The crew showed up on time with approximately 9 to 10 men including the supervisor. There was a delay of starting the job because they were waiting for a certain piece of equipment for the workers. The delay lasted about an hour. Once the work started, the crew was busy removing the old shingle, with a crew on the ground picking up the debris. The hung out tarp on both sides of the house to keep the debris contained. The workers did a good job removing the old shingles and installing the new 3/4'' decking. After a (1) hour lunch break, the workers were back at the job. Near the end of the day, I felt the workers were rushing certain areas of the job to get it done in (1)day. There was a small overhang at the side entrance where the roof met the house clapboard. I felt a better job could of been done to blend the two areas together. There was too much damage to the clapboard that indicates rush job. There was also the area where one roof level was lower than the main portion of the roof which required step flashing to be installed near the lower section. I noticed a mistake in cutting the step flashing that they covered over with caulk. This too could of been prevented had the workers not been rushed to complete the job in (1) day. The satellite dish was installed, but the signal cable was not installed the way it was removed. This I feel is a minor issue because I had to call the cable company to readjust the satellite dish and they repositioned the cable so it didn't interfere with the power lines. Other than the issues mentioned above, Besroi installed the roofing material as required by the manufacturer and they had a good crew of guys that worked hard all day. I feel the size of the job required (2) days to complete satisfactorily. The office staff was very courteous and professional with any questions that I might have.

John came out to evaluate the work that needed to be done and said that he would get back to me within the week, and he did call me as promised. He had to decline the job stating that the workers were very busy and that he could not promise how long it would take to start the job. I told him that I really appreciated that he got back to me, even though they were not able to do the work. I call that very professional!

Estimate was much higher than the others that I received

Workers were punctual and polite. All work completed as contracted. They cleaned up area each day and missed very few scraps and nails. They explained what they were doing throughout the project. Very satisfied.

We needed to replace all of the siding, soffits, window trim, gutters, shutters, front door, etc. on our 1958 house. Obviously, this was going to be a very large and expensive project for us, and not having ever re-sided a house before, I had questions. As I was asking the estimator questions, he was smiling and in my impression, smug. He said he would mail the quote. He said if I had any questions about it to "call the office and one of the "girls" could answer most of my questions. I didn't receive it for over a week, it was higher than all the others, and at that point I was not interested in using them for our work anyways. If you want me to give you my trust and hard earned money, that's not the way to do it! We ended up using Dalex Construction, because when the owner himself came to give us the quote, he actually came in the house, showed me samples, explained the process, got up on a ladder and toured the house, gave me suggestions, etc. Probably spent over an hour the first visit to talk with me and wrote up the quote on the spot.

It went well overall. Once the installation date was made, the workers arrived on time and completed the work within one day in an efficient manner. If payment is made within a specified time following completion of the job, a slight reduction in overall price is offered.

left for work at 7am, came home at 4pm and wasn't sure if they had showed up until I looked at the roof. very, very little debris left, driveway had been swept clean. minor issue with gutter replacement but called and additional gutter was added within two days. came when they said and had lowest price. very pleased with work

Contacted the company for an estimate. Everyone I spoke to on the phone was helpful and professional. The job was completed in 2 days - the entire area around the house was cleaned very well - no nails or roofing materials were left behind. Excellent job.

This was a painless experience. I am still Amazed at the job that was done. The whole job from beginning to end took only 2 days !! I'm so impressed. They cleaned up so well at the end of the first day ... you would never know that anyone was here working. At the end of the second day ... the same thing. I found a small piece of gutter that was forgotten to be reattached. I called and someone was here to fix it the next day .... They were PERFECT !! I have ONLY good feedback for them !! A+++++++ Also .... this job was performed on Cobblestone Drive ... Clarence NY. Not S Ocean Lane ...

Great company to work with, always professional, punctual and courteous! From quote to completed job less than a month, loved it! They were there when they said they would be, and I got a call to reschedule due to rain. Excellent customer service! All the guys were courteous and they cleaned up the mess they made, only 1 plant a little trampled, better than I expected! I would definitely contact them again and recommend them to others.

Fantastic. Ive had bad experiences with contractors especially roofers. Besroi gave a prompt estimate. Scheduled the job within a week. They send out a massive crew to get the job done fast (2 days)not dragged out. They cleaned up each day. The work looks neat, secure and top quality. The crew was pleasant, non invasive and professional. This was the best estimate I received but it was also the company with the best long standing stellar reputation for standing behind the work. I can see why!

My overall experience with them was great. They did a fantastic job! I would use their services again in the future.

Always prompt, professional and well priced. Highly recommend Besroi. If they can reuse a loose piece of siding or soffit/ facia, they would reuse it instead of charging us for a new one.