Total Air Comfort

Installed a brand-new Boiler in my home and i couldn't be any happier with the results. Very professional and they offer financing which is great because we really needed a new one and Eddie explained everything to me and my husband. and all as finished within a day i called.

Horrible from start to finish. First he, the owner no less, told me I not only had to replace the heater but hundreds more for a humidifier. He shows up and had the wrong size humidifier and suddently, voila, I don't need one. Padding the bill???? Then he installs the heater and leaves a gaping hole where much of the heat escapes into the basement. He did a lousy patch up job when i complained about it. It should have been done right to begin with.

This review is long but that is because Total Air Comfort made SO Many mistakes. First Total Air installed the furnace incorrectly leave hot air blowing out of the system in a large gap, they came back to fix it. Eddie told me and billed me for a humidifier then arrived with the wrong size humidifier and took it off the bill. My question is, if I needed a humidifier why did you not then get the correct size and install it. Second, Eddie is an experienced installer and I believe the company owner so I feel he should have KNOWN what size to bring. But the darker side of Total Comfort is that Eddie was quick to add on $400 to the bill and when he brings the wrong size what ..Suddently I don't need one? This alone is disturbing enough. Stupidly I called them again and then Total Air Confort supposedly did a tune up during which I found out they did not replace the filter and as it turns out they did not change it the first time either. Seriously Eddie, what are you saving there, five bucks on a $4,000 job?? Then the old unit had a bar that went across the filter to hold it in place. No such bar was installed at any time and so the filter is not being held firmly in place. I called letting all the rest of the mistakes go but felt the filter not having been changed and more importantly the bar to hold it in place was the very least Total Air Comfort could do regarding the installation of the Goodman Furnace. While his staff seemed friendly the truth is they would not come an fix it without first threatening me with a charge of $179 if in their opinion the trip deemed it. This is not acceptable. Especially since I have had nothing but trouble with them and the shady side of not even changing a five buck filter. Doing all the things wrong installing it as I stated above and then not wanting to even fix one small thing in my mind is penny wise and dollar foolish. I did state unequivocally that I would be forced to leave an honest review of what happened and that it would be negative and that if even one person read it and decided not to use Air Comfort it would not be worth getting a negative review over such a small request. Now the question you must ask is , do I want to spend thousands of dollars with a company who might be sloppy, installation incorrectly, no changing of parts that should have been with a new furnace and IF you have the slightest problem being charged $179 even if it was Total Air Comfort fault. I am no spring chicken at 70 but I still have my wits about me and it seems clear to me that this company has earned this negative review big time. I let the first few mistakes go but when we get down to cheating me out of a lousy filter and possible harm to my furnace with no bar holding the filter I had to buy for it that it would be very very foolish to even consider spending your money and risking your life with someone who if they are sloppy with the installation might kill you and your family and in an extreme case might blow up your entire neighborhood. So Seriously, with so many companies out there with 5 star feedback and much fewere negative reviews why take a chance that they will service you the same way. It is my opinion that you would be taking your life in your hands letting Total Air Comfort do work on anything in your home especially any work with gas and carbon monoxide. Why would you even take the chance.

Technician was prompt and courteous. All was fine prior to the estimate. In explaining the estimate there was some sort of "club" to join. And some sort of 15% discount. Lol. All in all, they WAnted $1459 in addition to the $169 to replace the fan blade and the fan motor... that's $1628 total. I did a very quick Internet search on the 2 parts that they were replacing and they cost a total of $150 from Blackman supply in Huntington. In the end I ordered the parts the next day and installed it myself. It tool me 15 minutes. I have some skills but nothing more than most people. I watched a few videos and did it. It's now working like a charm. What upsets me is that they were charging over 1600 dollars for $150 in parts and no more than an hour work TOPS. They are a ripoff and cannot be trusted.

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