Island Chimney Service

Excellent

Done right & on time

Great job. Very punctual.

Fantastic and thorough job done. Mentioned some fixes that I could do but gave me multiple alternatives that we can consider. Very impressed, would recommend to any friends or family. Thanks!

Ok . Work was done in a timely professional manner

They were very professional - arrived on time and did a good job. I had 6 fireplaces cleaned and they were respectful of everyone.

Went well. Except for them leaving ashes in a garage can. Which was hard to get to the garbage man.

We were very happy with the work. The didn't try to sell us extra services

I have been using the services of Island Chimney for the past 3 years and they have provided great service and professionalism. The work they do is very good and effecient; while providing valuable advice on how to property maintain my chimney and fireplace.

It was a good service, very commendable and I was very satisfied.

Wonderful. Had the cleaning at a discounted amount from a promotion Asked about the flu damper because I was aware it wasn’t working properly. Discussed my options and agreed to the service. Price was within reason and time for having all done was less than anticipated. I was given instruction on how to adjust the tension if needed. There was no mess - no odor All done very professionally. Don’t recall specific date but late January 2020.

They informed my about the chimney caps and the process the delivery for it, also they kept me informed about the process.

They were very good I had no problems with them. They showed me photos of before and after the job and their prices were reasonable.

Never again. The chimney liner was never properly installed, which I discovered when I had my boiler replaced. When I asked them to fix it, they were going to charge me for it. WHy do I have to pay to fix poor workmanship? I saw their liner once it was replaced and it was covered with soot because it was not connected to the boiler burner. I also hired them to repoint my chimney. They did a sloppy job and left globs of cement on the chimney. Hiring them was a waste of my money.

We had a technician come to our house on 3/17. He said the remote box was melted. He replaced the box and the remote starter. It started but I said I would leave it on and call him on his cell, which he gave me if it turned off. It turned off and I called him. He wouldn't come back and agreed to come back on Monday at 9 AM. Later my husband called him (HIS NAME IS MIKE) to reschedule for 8 AM. He screamed at my husband and hung up on him. He called a left a message that he would be here at 8 Monday. By 9, he didn't show up. My husband called him and he wouldn't talk to him. Our friend called him and he said to our friend: **** you! stop calling me!. We called the owner and was really, really angry. We wanted our money back and Mike fired. Owner said he would and said he would bring our money on Friday. My husband said don't sent that SOB Mike. On Friday, Sean came and gave us a check and Mike was in the van and started yelling at my husband again. He called me a ****-*****! My husband called the owner again and said 'I thought you were firing him' and the owner said he needed to find a replacement. The bottom line is: DON'T HIRE THIS COMPANY ESPECIALLY IF THEY SEND THIS MIKE PERSON. HE IS A ******* SOB.

When his crew showed up, they immediately said the cap could not be fixed, and needed to be replaced. They ALSO said that the chimney flue lining "bricks" had moved off-center to each other, and were now "stair-stepped", which could lead to bad problems. AND, they said that the chimney on my oil-heater was installed wrong, and that THAT company should even be sued, and possibly arrested. But, for the low CASH price of nearly $3,000, they would put lifetime-guaranteed stainless steel liners in the fireplace, AND the oil burner (replacing the old one). And, build a new rustproof box around the opening of the oil-burner's chimney. Between one thing and another, they also offered to install leaf guards on all the gutters for free. We let them do the job. As they were leaving after the work, one of the techs gave us the first hint of trouble. " By the way, do you build big fires in there?" "No." "OK, because the liner narrows the width of the chimney, and it won't be able to handle large fires anymore. And, keep your glass doors to the fire box closed." When we lit our first fire, it was HORRIBLE! SMOKE poured into the house as if the flue were still closed! All we had in there was one of those "3-hour" logs that we had used many times in the past. We called, and were told that the problem was that our chimney was too short! And, that to compensate, for only another $150, they would take out the cap and put a turbine in, to help suck the smoke out. After THAT adjustment, we STILL had smoke coming into the house! Lots of smoke. We called Marc, and he told us that he might be able to replace the liner with a larger-diameter one, and he agreed to come to the house to look at the problem. BUT, he never came. Instead, one of the guys who did the work showed up, and told us the turbine was installed improperly, with square "shoulders", instead of a cone funnelling the smoke into the turbine. HE came back a few days later and did the retrofit. At this point, even on a breezy day, with the wind giving the turbine a boost, a test fire ALSO billowed smoke into the house. As of now, we have emailed Marc, and left messages with office staff, but have not heard from him in weeks. IF they make good, we will come back and revise this.

We were approached by the owner of the company during a street fair in Patchogue. Seemed like a nice man, gave a good pitch for his company, and offered a $20 discount on chimney cleaning. Since we hadn't had a cleaning in a while, I set up a cleaning and the owner said he would respond to my home . I also told him that I might need a repair to the chimney's flue, because it appeared that the open/close handle was broken/missing. Owner said he would respond, between 1-4 PM. On date of service, a young man named Aron (?) showed up, not the owner. He came in an unmarked van, with a young girl hanging out in his van. He did show up in the time period promised. He looked up my chimney. Said it wasn't "that" dirty, but maybe I wanted to put the cost of the cleaning towards buying chimney cap from him ($129 a piece and I would need 2). I did decline this. I asked him to check out my possible flue problem. He said that there was no handle there to open and close the flue, but with a wire, a hook and an eye loop, it would satisfy the problem. But he did not have a hook and an eye with him. I supplied Aron with those items, that I had in my basement. He tried this, but, after conferring with someone on the phone, he said he wasn't satisfied with the integrity of the hook that I supplied and wanted to arrange a consultation , at a later date , to complete the job. He also said that the repair would be $129.00. I did remark that the price of the hook and eye loop was approx. $1.00, on the high end. He then said ,"well how about $79.00?". I again said it was about $1 worth of material. He asked what I thought I should pay, and I said, "$25" ($1 part, and a 10 minute repair). He said he would have his boss call me , and he left. No services were provided. I thought that the entire visit was unprofessional. I photographed the gas fireplace and the aforementioned flue. I showed the photos to two separate chimney showroom repair/install people, at two different business's. BOTH said that that particular flue had no handle and was kept open by a rod, and should always be kept open. The repair guy who came to my home completely misdiagnosed the problem and was prepared to do a service and charge me for a repair I did not need. Then the "customer care" lady called me, -4- days later, I told her this. She said that the explanation I got from the "other " fireplace representatives was their opinion. No apology, and no other explanation. I WOULD NOT recommend this business to any one. AND, to check with Angie's List and the BBB before hiring anyone. Thank You.

They never came and never called me. I reached out to another company to get the work done. They didn't live up to what they said they would.

A.K.A. Ace Contracting Consulting Corp. Several no shows; no calls. Broke 1 flue, was preparing to leave. Tested fireplace after they left -- smoke filled the house. Was charged for stuff that wasn't provided. Charged more than double for common materials. Wanted to install much more expensive items than what we desired.

it went well all was done in the time specified.

It wasn't perfect. They switched the two parts on the burner. It is basically the regulator that controls the pilot light. They were suppose to fix the pilot light and they switched the parts. The problem is that the new pilot light is too high. It is almost like another burner instead of being a simple pilot light. It was good basically that is why I said it is a slife. I thought it was a little bit high on the price but then I haven't done a job like that in 15 years so I am not an expert at that. And it is not working as well as it should so I say it was very expensive. It is not worth the price.

They were not prepared. They came with a bucket and a ladder and I said, "Don't you have a hose or a brush or something to clean the dirt out of the gutter? Or a hose to flush the dirt out of them?" And they said none. They charged me 50 dollars and they said they never did anything that cheap before. They were okay but I don't think that they did a good job, but of course I didn't climbed up there because I am too old to be climbing so I didn't climb there to see what they did. I think it must be a different way of cleaning gutters than just picking the leaves out with your hands. But then again I don't know. The pricing was good. They said they would come at a second time but they didn't. They came late. But they came and I wasn't going any place so that didn't make any difference to me. He did call me in and he said he was running late. They were nice but I think they should have more equipment than they had but then again I don't know what equipment they should have. I would use them again in the future if the price is right.

George and Lenny were very professional and polite. They explained and showed me right away what was wrong with my previous liner. It was a mess and I was getting little puff backs. This could have been devastating in a couple months from now. They worked quickly and showed me step by step all improvements made. I'm satisfied. The company quickly sent documents to use for tax time.

We were satisfied with the service and they did not try and sell us anything we did not need.

They were supposed to clean my chimney from my wood burning stove and to redo the flu for the furnace and stove. They said that the sky light was leaking also so they came in to repair it even though it wasn't a convenient time for me, the work was never done and they charged me an additional $300 for work not done. When I went to leave after the work was done they had tied their trash to my mailbox and left parts on my yard and deck. I called and they finally picked it up. When I saw my bank statement I found that they had charged me $500 by "accident" and after disputing with the BBB he said he would refund my money. Now, however, he says that he cannot afford to repay me.