COMPLETE APPLIANCE & AC RPR

This company is horribly unprofessional, rude and I'm not sure they are not running a scam. They seem very reluctant to do any type of warranty work and are nothing but argumentative and combative. We were instructed to use them for warranty repair to a room air conditioner per PC Richard and Sons. The first appointment was approximately one week ago, and I informed the person calling to confirm that there is another phone number they should be using. The company needed to come back on 5/18. They called on 5/17 (wrong phone number) and left a voicemail stating our repair window was between 9-2. At approximately 10:35, someone from the company called (again not the number I instructed them to call last week) and left a rude message saying that since we were not answering, they would be cancelling our service and we would need to reschedule. I was unable to answer because I am at work. Last week I provided the Company with the phone number for my fiancé who would be home during service. When I listened to the voicemail approximately 15 minutes after the phone call, I was appalled at the tone and message. The caller stated that we were not answering the phone, which implies there were several or at least more than one attempt to reach us; there were not. When we returned the phone call within 20 minutes, we were told there was nothing that could be done. This is outrageous; who expects the customer to sit around waiting and be available to answer the first phone call we receive for over 6 hours (our repair window). I returned the call and asked to speak with a Supervisor, a request that was denied. When I asked for the name of the supervisor, I was given only his first name, Kevin, and I was refused his surname. When I asked for the supervisor's phone number, that request was also denied. All the while, the person on the phone was not pleasant and not someone that I would ever have working for me in an environment dealing with customers. We're currently working with PC Richard to engage a different repair company and have asked that PC Richard investigate this matter and reevaluate future work with this vendor.

The problem started I ran the machine, as directed by the tech. Again, water started leaking from the bottom of the machine. I called Complete Appliance. A woman answered the phone who gruffly barked "SERVICE" when she picked up. I explained what happened, and she spoke to someone in the background, who said that the tech ran all the tests and there was no leak. He (Anthony) then got on the phone, and I said that there was now water leaking on the floor, and the tech said he would come back. He said that the tech was busy all day, that he would not come back, and that I had to call PC Richards. I said that I was very unhappy as I had taken time off work (given a 9am to 2pm timeframe from them), and still having the exact same issue. He didn't care, and said "go ahead, call PC Richards then". I did call PC Richards, but they won't be able to reschedule this until tonight when the "order" comes through.

They don't do regular tune ups or basic maintenance. They will come out to fix my unit if it fails to work properly.