Response from AFA Plumbing Heating Mechanical Sewer & Drain
Good day. I am trying to come up with a validating response for your "B" review. The "hose bibb" specified in the "Big Deal", offered through Angie's List, I thought, was fairly specific regarding which type of hose faucet the client was entitled to, to which there was a clause stating that if the job wasn't site specific, you could work out any additional charges that would occur, with your plumber. Unfortunately, you had a "FROST FREE" hose faucet, which didn't qualify under their plan. I believed the $40.00 upcharge, which covers the cost of a "vacuum breaker", frost free sillcock, was warranted, as you did also. My 2nd thought on this matter is, maybe an access panel and a seperate "shut off valve" could have been installed, in your newly installed sheet rock ceiling, and then have a small plastic "access panel" installed to allow us to work in the ceiling AND allow you a service point for future work. Maybe if this had been brought to your attention when we were there, you could have possibly had the job completed for which you desired. Hopefully we can do something else for you in the future. Thank You for giving us the opportunity to meet you. Anthony