Response from Valentine Electric Inc.
This review is unfair for various reasons. The customer called and asked us to repair a problem with his front yard lights, remove six existing fixtures and install six (6) customer supplied fixtures in their place, and label three separate panels. We sent two highly qualified journeyman who have multiple years of job experience, schooling, and hold NYS journeyman's cards. When they arrived, they troubleshot and repaired the front yard lights.They removed and replaced the six (6) customer supplied fixtures. Several of the existing fixtures were not installed properly and required us to cut the wall and wood to install fixture boxes in order to hold the fixtures we were installing and meet today's National Electrical Code requirements. This was not a simple or typical remove and replace, it required additional time and effort due to the improper existing installation. Finally, we were asked to label to the best of our ability a main panel and two sub panels. Prior to doing this, we explained to the customer that due to the amount of additions and renovations done to his house, and the quality of the existing electrical work, we would do this to the best of our ability. This work requires us to go to each and every device in the house and trace the circuit back to the panel. Some of the existing wiring was cross fed which makes it difficult to determine the exact breaker a certain device is on. This was explained clearly to the customer prior to us performing this task and again once we completed it. The labeling was approximately 95% accurate. All of this work took my men only 4.5 hours. This is far from excessive; in fact, it is more than fair and reasonable. The customer called our office with questions about the work and I explained all of this to him. At the end of our conversation, it was my feeling that all was good. I would urge the Angie's List community to read and consider the numerous good reviews my trained electricians, including the two who performed this work, have received. We have won the Super Service Award every year for a long time now, and that is because we perform our work in a safe and efficient manner.