Binghamton Slag Roofing Co Inc

BSR is using a crews of migrants (illegals?). They are taking work away from local men whose families live and reinvest in our community. The money is leaving our community and leaving our country. DO NOT hire this company!!!!!

My insurance company said I needed a new roof. The estimator was very good. He didnt try to sell more than what I needed. He wrote a letter for me to the insurance company letting them know I did not need a new roof. I was very appreciative of that.

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came to fix leaky roof never fixed it proproly gave numious excuses as to why they couldn't fix the roof as a result I am currently looking for new company

very well, no issues or concerns. Looks great. They cleaned up at the end of each day.

very well, no issues or concerns. Looks great. They cleaned up at the end of each day.

unknown

unknown

They did an excellent job. They were prompt. There had to do a lot of customizing for this job, so they worked at it. I didn't have any complaints. They picked up thing as much as they could for the day.

unknown

Great, the young men working gave us hope for the future generation. Such hard workers. Roof is fantastic.

The arrived after we left for work each day, but were there everyday that they said they would be- including weekends. The job took a week longer than they expected, but it was because of the condition of the underlayment of the materials they couldn't see, so we don't think they should be faulted for it. Their prices were in line with the other companies that we received quotes for. Clean up wasn't always the same day as the demo, but we weren't expecting that to happen. When you have work done in or around your home you have to expect it to be in some sort of demo process that leaves you unable to use some parts of the house/yard. The workers were friendly and knowledgeable about what they were doing. If they had questions about any part of the job they checked with us first. I have no reservations about the quality of their work would hire them again.

This is a difficult review to write 30 years down the road, but you've asked. I had personally gotten names of past customers, went to their homes and asked them for a recommendation. Based on those I hired BSR. Rather than the roof being done BEFORE I left for a 3-month vacation, the materials arrived WHILE I was packing to leave. The roof was done while I wasn't home! When I got home 3-months later, 3 a.m., I pulled into my driveway, the headlights hit the garage door and I immediately thought they looked strange, like a pearlescent white??? When I went into the house, many of my mirrors and pictures were broken on the floor! They had not given me the tear-off sheet warning how violent a tear-off can be and to remove pictures! The next morning I went out to examine the new roof. I saw that my garage door had been REPAINTED and watery-poorly at that! Then I found tar on my white aluminum siding, bent gutters!!! Now I was furious, so I went out ON the roof only to find my brand new 13,000 btu bedroom airconditioner covered with tar... the additional roof venting I had asked to be installed had been STEPPED ON and dented flat! My next door neighbor came over and watched the entire install from his second story - high ranch living room window and said he had never seen such a bad job! I called BSR and they did send someone over immediately. They repainted the garage, cleaned off the tar, offered to replace the dented vents and put new gutters all around the house. While I was NOT happy at all with all of this - I do give BSR credit for attempting to remedy the situation. However, it was quite a few years later when the REAL damage became apparent. Bathroom ceiling leaks. I had a custom double-oven, exhaust fan combo ruined by the water coming down the exhaust fan pipe... these were locations I did not look at often and the damage was already done. Repeated attempts to have BSR fix the problem were met with the company owner having had a heart attack. Bottom line, I've had every room in my house ruined by the poor roof job. I think the owner is sincere, but was told that the roofing was done by summer gypsies and that I just had a bad team... bottom line still though, my entire house was ruined by the priciest replacement option

Paid for a bad job.

In September of 2004 I contacted BSR regarding a new roof for my home. At that time I spoke with Ken Mosher who stated he was too busy to give an estimate at that time and would visit in November. I agreed with that timetable. Mr. Mosher did not appear or call in November as promised. In January of this year I noticed a discoloration in my ceiling caused by a leak and called BSR again. Mr. Mosher seemed a bit put off when I reminded him he said he would visit in November but he did make an estimate and met with me and my wife on 1/17/05 although he arrived an hour late. During that meeting he presented an estimate that I accepted but he had to return the next day as he did not have the proper paperwork. At that meeting I asked for the measurements he based the estimate on, he did not have them but said he would provide them – he never did. I asked for those measurements on two other occasions from two different people and not received them. Also at that time he stated he did not do any roofing at this point in his career, just estimating. As a result I was surprised to learn later that he was to be the job foreman. We asked if we should wait for better, warmer weather to have the job done but he said it would be no problem. The contract I signed stated the job would be completed in “in 1-2 days from start”. The job was completed in not 1-2 but rather five days at considerable inconvenience to me and my family. Weather was apparently not a factor as the job began with several inches of snow on the roof which was shoveled onto the front sidewalk which required me to remove it Monday night so the walk and front entry would be accessible. I was displeased and considered this to be unprofessional behavior. In addition I removed approximately thirty nails from the driveway so we could access the garage. Despite my efforts my efforts a roofing nail found its way into a tire on my wife’s car. This required a tow, tire repair and hours away from work for her - the owner took $100 off the total bill - whoopee! Time on the job Monday and Tuesday was not what I would have expected. About six hours on Monday and three hours on Tuesday which was probably the nicest day of the week. On Tuesday Mr. Mosher had to have his truck and the dump bin towed from the bank on the side of my driveway. How it got there I’m not sure but my lawn was damaged as a result. I stayed home from work Wednesday morning totalk to Mr. Mosher about the progress and completion date of the job. When he did not arrive by 11 AM I called him and at that time he told me he would not be working that day. He had a myriad of excuses for not working but when I called BSR I learned he had pulled his crew from the job. In simpler terms he just quit. Unfortunately he didn’t have the courtesy to inform me of that during the phone call. Ms. Benjamin was apologetic, recognized my frustration and admitted that BSR “had dropped the ball” - I would use different terms. I would like to note that at that time Ms. Benjamin was quite professional and helpful which were qualities I found lacking in my general experience with BSR. Finally after the first crew just didn't show up another crew was dispatched and the roof was finally completed. After completion of the job I went on the roof to inspect the work. I am not a young man and climbing on a roof in mid-winter was not something I wanted to do but considering the way the job was handled felt it necessary. I found no fewer than fifty nails lying on the face of the roof itself along with staples and scraps of shingles that could only find their way into the gutters which were already filled with debris. I also found a gap between the shingles and an exhaust fan outlet where I could see the plywood underlayment. I was told that once the snow melted a crew would come and do a clean up of the debris. I waited four weeks after the snow was gone and no one showed. I did the clean up myself. Fast forward to November 2012, seven years later. While doing maintenance on my attic furnace system a tech found two major leaks around vent pipes that existed when the roof was replaced meaning they were not installed after the roof was replaced. I called BSR and to my surprise was referred to the same Mr. Mosher who passed me on to a scheduler. Under warranty two BSR employees put roofing tar around one vent which partially mitigated one leak - though I wonder how long that will last - but the other around the bathroom fan vent remained. I contacted them again and Mr. Mosher said the fan vent should have been replaced when the roof was replaced and he would send the repair guys back. When they came they didn't want to replace the vent as and quot;it's alright the way it isand quot; That didn't fly with me and I argued for replacement which eventually occurred. That appeared to mitigate that leak but thereafter a third leak appeared further down the roof. My attic is a crawlspace comprised of joists, rafter and blown-in insulation. It is very difficult to get into and navigate through with access through a closet which must be emptied first. From November through March I had to enter the attic crawlspace at least 12 times to check for leaks and to take pictures of the leaks. At her request I emailed the pictures of the leaks to Ms. Benjamin and she said she would show them to a supervisor. That was on December 18th. She didn't show him. When I called a few days later she hemmed and hawed a bit and sent the supervisor to my home - he lives nearby - and I had to show him the pictures on my computer. He was stumped by the latest leak and said when the weather was better the repair guys would remove the shingles below the bath fan vent and find the problem. I didn't hear anything so I emailed Ms. Benjamin on January 2nd and asked her not to forget about the leak and keep me on the queue. Her response was one line and quot;Just waiting for warmer temperatures.and quot; Well surely we have had those in the intervening three months - if a 61 year old partially disabled man can get on the roof three times since then surely they could have - but I never heard anything from them and meanwhile I have a baking dish in the attic under the leak. About three weeks ago I received a call from one of the repair guys who said and quot; We haven't heard from you, are you still having problemsand quot;. Amazing! They completely forgot about what they had told me they would do! It was a common thread in my unfortunate dealing with BSR, the right hand doesn't know what the left is doing. I explained to him what the supervisor said needed to be done and he said he would check on it and let me know; I never heard another thing. So finally I gave up, called another contractor and had them look at the problem at my expense. Bottom line; a roof poorly installed, three leaks only seven years later and nightmarish customer service. If you read the other reviews you will notice the owner of BSR responds to any negative reviews with excuses which is essentially what I got when I contacted him in '05. In one case he says they install 300-400 roofs a year, in another he states the number is 500. I don't know about you but I only care about one roof....mine. He also seems to think the negative reviews come from malcontents, I assure whoever reads this I am not a malcontent. I just like to have things done properly and I don't like laying awake at night wondering if the ceiling in the bathroom is going to fall in. He also seems to dislike Angie's list but my belief is one finds honest and helpful reviews here and yes, I am a member. In all the years I have owned my home this has been by far the worst experience with any contractor. I will never deal with BSR again and I caution anyone who reads this to look to other roofing companies for your needs. UPDATE 4/20/2013 Having read the inevitable and predicted excuses stated in the reply I must say they are patently incorrect and I find it sad that a business owner must dissemble in an attempt to maintain the illusion of integrity. I could refute every statement he made in his response but I have spent enough time on this company of questionable worth. However, I will say this; a winter project was never discouraged and I did not insist it be done, Mr. Mosher did indeed quit, and I have a signed and dated letter from Mr. Griffiths from 2005 responding to my dissatisfaction with the job BSR did which also acknowledges that I withheld partial payment until I received assurance of a job done properly. I also have a copy of an email sent to the scheduler asking her to keep me in the queue and explaining what the supervisor said would be done to correct the problem. Also note that while initially he says that my comments are accurate and BSR is embarrassed by the experience I had with his company he then goes on to refute pretty much everything I said. Amazing! And Mr. Griffiths, I don’t want your reimbursement or anything else. However,if you would like to contact me I can and will disprove every criticism you stated in your response. I would also be willing to provide that information to anyone who reads this.

I thought I was hiring BSR. I had used them years ago and their work was excellent. That was who the contract was with. Only after the work was started did I find out that a sub-contractor was doing the work The work took them longer then planned. Some of the workers showed up late . One worker quit in the middle. When finished the roof leaked in one spot. They came back to fix it. It still leaked. I asked that BSR fix it. They also tried. It still leaked. Finally, I had to take apart what they did near a chimney, buy some material and fix the leak myself. The sub-contactor was not supervised well. After my experience I was told that were going back to hiring their own workers. This company has been around for a long time and has a good reputation. I would use them again but only if they don't subcontract the work out. If you decide to use them ask if they use sub-contractors. If so I would go with someone else.

They were very professional. The roof has good quality shingles.

.Their prices very comparable and they are quick with a good warranty on the roof. They are very good. I would use them again.

It was fast and it was a job well done from the beginning-- from the estimate all the way to the end. They took care not to damage anything on the property or my neighbor's property. The roof has held up great over the years.

They are very professional. They have been around since 1913. They do very good work. I would recommend them. They are easy to work with. They are insured and bonded.

Binghamton repaired a section of the roof on my home. We are pleased with the job they did. I had another estimate, and they were higher than BSR. I would definitely recommend BSR and would use them again.

They were very professional and prompt. I would recommend them to others and I would absolutely use them again.

My roof continued to leak from 1993 until 2005 resulting in extensive damage to my house from carpenter ants, rotted wood and interior stains on ceilings and walls. Estimates from 4 other roofing contractors verified that not only was the roofing application the wrong application but it was a sub standard roofing job. Not only did I spend $2453 in professional ant control services but $12,000 plus for a new roof and all the repairs to the rotted and ant infested wood. I have a dormer which was sinking due to rotted support beams. I have pictures of all the damage to verify what I have reported. Since replacing the roof in 2005 with the proper application I've had no more problems. Binghamton S*** Roofings misdiagnosis and complete incompetance cost me significant and undue financial burden, damage to my house and emotional stress. Needless to say, I would not recommend them for any job.

Work was done quickly and thoroughly.