Auchinachie Plumbing Heating & Air Conditioning

Our furnace broke down so we needed a repair. Cancer has devastated our finances so we had no choice but to finance with them. They said they still needed to fix one part for the heater to work & that they'd be back within two weeks to fix it. It's been over two weeks & they haven't returned. Now, their financing company made us sign something stating the job was substantially complete. It's not substantially complete. We paid to have the AC & heating updated & working. Only our AC works, as they haven't returned to finish the job, nor have they returned our calls regarding this matter. Steer clear. It looks like we're screwed, as we're locked in with them as they use Lennox products. So we paid $14k for a half completed job. They got their money & ran. They’re taking advantage of a disabled veteran with recurrent cancer.

Completely unprofessional. Lied to us multiple times. Offered a 15% refund for what was obviously a mistake made by the employee. My father has been a customer for 30 years, a retired veteran with Dementia, and was completely taken advantage of.

A nightmare. A true shake down. Turned off my gas on a 10 degree day and charged me for things they did not do. NEVER USE THESE PEOPLE. THEY ARE THIEVES.

Auchinachie provided a top notch experience from start to finish. Everyone from the woman who scheduled the initial saleman to come out to getting the actual install scheduled to getting the softener installed, I cannot say enough good things about how I felt during the process.

Auchinachie installed Carrier central air unit. The thermostat would not hold temp, and two replacement ones didn't work either. Learned that Auchinachie outsources its work. I set the temp at 72 and it goes down to low 60's. The thermostats may not be bad, probably defective air conditioner. Stay away from Auchinachie. When the unit cooled house to 60, I contacted Auchinachie. It was on Sat, the outsourced customer rep said the fee would be 325.00 for the warranty work. Have to go to NYS AG to get resolution.

Auchinachie came out today, December 14, 2020 to have a look at our furnace that went out over the weekend. They said a weekend appointment would cost $300 so we waited until Monday morning. We were told the cost would be $99. The technician arrived around 11 am and was here for about 10 minutes. He told us we need a new gas valve on our furnace. The cost would be $2500. This is highway robbery. We researched the price of the part which runs approximately $350 and labor for 1 hour to put it in runs approximately $170. A far cry from $2500. The technician from Auchinachie then wanted to be paid for his service which was not $99 but was $213. This much for doing nothing except telling us we needed a part. This company is terrible and will rip you off. Do not use them. There are far better people to work on your furnace who won’t try to rob you. No! I WOULD NEVER RECOMMEND AUCHINACHIE.

NEVER HIRE THESE PEOPLE OR PETCOSKY AND SONS- THEY ARE BOTH OWNED BY THE SAME PEOPLE. Their "repair" was so good... the entire unit was shot within 18 hours. Then they tried to sell me a new AC and furnace. Makes one wonder if that was the motivation when they did the repair, as I have NEVER had a "repair" end up with a complete failure of the equiptment in less than a day. They also LIE: they lied about the unit having refridgerant, when I found out after the fact it did not have a drop in it, they lied about the refund I was told I would receive, they lied about my having been given "options" for the repair. These people will rob you BLIND and do TERRIBLE WORK. AVOID THEM AT ALL COST!!!

Auchinachie created a scare concerning health due to mold in the cooler, and then charged me a huge price to install an UV light to kill mold. I soon learned that other plumbing companies in the area would have done the work for less than 25% what I was charged.

Bob Harlost quoted me i accepted his bid and when it came time to install he tried to bait and switch me and would not do the job as quoted. He is a liar and a cheat. Do Not Work with this organization.

Called Petcosky & Sons number and Auchinachie Plumbing and Heating answers. Our water heater was under warranty which was verified when calling to set up the appt. Service tech (only one showed up and he was fine ) arrived and he had the scope of work wrong based on the information given to him from the office. Upon us telling him what the real job was to replace the water heater, he had to call the office to see if they would honor the factory warranty. Service tech then had to leave and go get a dolly. We helped him get the tank in and out of the house. The B parts of this rating are for the service tech. Auchinachie charged us $800 LABOR for 2 hours of work, which we didn't know about until after the tech called the office to inquire about honoring the warranty. Next correspondence goes to the Better Business Bureau.

Amidst all of the current events taking place with COVID-19 precautions and stay at home orders, having a MAJOR plumbing problem is something we didn't expect to deal with. After calling our supplemental insurance company who covers such expenses they informed us that Auchinachie Services would be our service provider. This experience was a train wreck and ended with no resolution. Not being able utilize our water in any means before and after their arrival was frustrating. I was left with no written estimate only a verbal one of approximately $12,000. No follow up phone calls, other than the one I placed to them to let them know that the issue was resolved and only cost $1,300. Moral of this post is that amidst the current hardships and stay at home orders Auchinachie made my job harder and added undo worry, panic and stress.The Auchinachie mission and values per their web page states "We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front." Job half done and left with a mess!! Thank you to the second service provider who diagnosed this issue quickly recognizing its true emergency, promptly reached out to the village, who arrived in less than 10 minutes to review and schedule maintenance on their end. Thank goodness, I would be out THOUSANDS of dollars and potentially had services provided that were not necessary.!!!!! Buyer Beware!!!!

Tech showed on time. Said cleaning boiler, but that a new one was needed due to issues they found and age of boiler. Tech arrived in white jumpsuit, left in white jumpsuit. No dirt on him at all from supposed cleaning. We had two other plumbing companies come within 2 hours of this tech leaving. They found the boiler was not cleaned at all and did not find any of the issues this company said were present. Had to fight with them with several phone calls with the tech, the manager, and finally a district manager to get the money returned. Price was $303+ for a service call and a supposed cleaning that never occurred. They told me they took pictures before and after cleaning, however, when I asked to see them. They were never produced. Took over a week to get the money credited back and they kept the service call fee. DO NOT USE.

In short, do NOT hire this company or "Achinache Services", which they may have changed their name to. The end result of a very long story (below in case it helps anyone else) is that we paid Auchinache in full for the job, have had our unit about one year, and just had to pay another company $500 to reconfigure duct work and add a filter. Yes - a filter - basic. They did not configure duct work to allow for a filter that is 100% needed for the proper functioning of the system. The process of even getting them to finish the job in a decent way however, was the single worst professional experience in owning and renovating our house over the past 16 years, and end of day, they are simply not competent... Long story...we hired Auchinanche for this job because we had recently had good experience with their plumbing services, and knowingly were paying a high price for what we thought would be great service. However, upon install, there was MAJOR mistake after mistake caught by either us (homeowner) or our contractor. These included huge gaps in duct work - multiple times, failing to link the drain plug from the system into drainage OUTSIDE the house, instead drilling half way through the brand new foundation and stopping. Luckily, our contractor caught this one, but even so, they didn't even hook the drainage up correctly on the unit, so it ended up draining straight into our drop ceiling anyway. Again, pretty basic. On another occasion, the service guy handling hooking up the electric for the unit completely trashed our downstairs, knocking down clothing in laundry room, stepping all over it with muddy boots - you get the idea. complete disrespect of property (this is not an all inclusive list). Now, how did the company respond? As we complained with each instance, they DID respond. Offered to pay for dry cleaning, changed up the incompetent service techs for others, sent the LG reps for the unit out to consult on duct placement, replaced the drop ceiling, and at the end of the day refunded us $256 which was the amount our first service would cost (per VP - see below). This was a process that took us serious time and stress to manage, so I worked my way through the 'complaining' food chain up to the VP, Chris (who has only responded to one of many negative reviews on Angie's list). This is where I caution anyone reasonably considering going with them stop and pause. I spent almost 90 minutes conversing with Chris, during which time he claimed 'they would have caught their mistakes' and that if I (homeowner) hadn't try to manage their processes, they would have figured everything out themselves (all evidence to the contrary). This, even after he shared he himself reviews photos of the jobs daily. Since this was obviously getting me nowhere reasonable, I just stated to him that I felt since we had so many errors and inconvenience in this job, I wanted him to reduce our invoice amount - to which he said "I have never had a customer ask for financial compensation for their time and effort". This is laughable seeing that the only post on this site he responded to, he acknowledged he reduced a bill by $200....in 2014. In a nutshell, quality not there, and leadership that would rather argue that they fixed each issue instead of acknowledging these issues should never have happened to begin with considering the caliber of company they claim to be. Unfortunately, this overrides the very few good techs that popped in and out of the job here and there who clearly were frustrated and trying to do the right thing by us. We considered sending them our 500$ invoice we just incurred, but knowing the level of service, it's not worth the time. Hope this helps someone else avoid the same situation, as much in frustration as in cost.

As always they were punctual responsive I had a serious problem in my home and they performed everything I needed and the very timely fashion. I am a very loyal customer

Extremely well. James and Adam were on this job and they were both friendly, clean and professional. They came to work, to work! Great guys!

Terrible charged me $1170 to correct problem still have original leak and for good measure they damaged my water tank no refund no apology

very efficiently and professionally.

Very well. They are punctual, efficient. They cam in, put on shoe protectors in the house and took them off when they went outdoors and in the basement. Very courteous. I am very satisfied with their service.

They are excellent in response to calls and perform good work in most cases. We had major work done on well and septic system this summer by them and they were effective but expensive.

Outstanding service, company, and technician. The tech, Phil, was very thorough inspecting the sewage system as well as very thorough and proficient in rectifying the problem. He took his time to explain what the problem was and to explain all of my options. I would not hesitate to contact Auchanichie Services again should the need arise and I highly recommend them to anyone with similar problems.

see details above. This has been a very upsetting experience. since then I've talked to several other people that have also had bad experience with this company. I'm just writing this review to warn other consumers about this company.

I have dealt with them before. They had to come back a couple of times. They had to have different things done.

While the actual workers were excellent, the communication between the "comfort specialist", the office coordinator and the men in the field was not good. One person said the workers would be at our house at a certain day/time, they came the afternoon before and got started. They said they would return in the morning, but didn't. When I called the office I was told that we weren't on the schedule for that day, even though that was the day I was told they were coming originally. After becoming quite upset with them on the phone they promised to be there the following day. The men actually in the field doing the work are very good, they just need to get more organized with the communication from the office to the field.

Follow up at my house after I started email blog on "Facebook" resulted in a personal threat, denials of what happened on the job, no accontability taken. Responses from other disgruntled customers have been coming in fast and furious.

Auchinachie replaced circuit card 2 times claimed it needed to be changed out again, said house was not grounded, cellar too cold and drafty. Had an electrician come and house was grounded. Payed to have grounding stake installed. Still had furnace issues. Auchinachine then tried to say it was a drafty cellar, but this was not a problem when they installed the furnace in 2006 after the flood and charged $10,000 to do it. After several trips to the house, missed time from work and everything being blamed on the house, hired handyman and within 30 mins furnace working fine, no issues for past 3 months. Spent far too much time and energy on Auchinachie. Filed with Better Business Bureau and had last submission to them on 4/3/14 still waiting for response from Auchinachie. Would NEVER recommend them, would actually tell people to avoid at all costs. Ref BBB Claim Number 9935345