RD Appliance Service, Corp.

Hello everyone. Updating my original review here, as promised, with the conclusion of the saga. Here are the simple honest facts of why you should quite obviously steer clear of using RD Appliance for appliance repair. There are also some things they should learn about the repair business as well. • My double Thermador Wall Oven’s lower oven wasn’t heating. This has been the case for several months, but it wasn’t a new problem. It was just one that hadn’t popped up for a few years. It had been repaired before pretty easily, but obviously not inexpensive. I assumed that would be the case again. That previous work was done with another company (that I should have used instead clearly!) • The upper oven has always been working fine. Let’s remember that as we dive deeper. • The technician acknowledges the upper is working and accesses the control board. Much later on, she mentions that the board began smoking and sparking when she accessed it. • As a result, the entire appliance is dead with now a fully damaged control board. • Here’s the problem: RD says I now I have to pay over $1,000 for this repair for an oven that had been working prior to RD’s arrival. It is the equivalent of taking your car into the shop for a rear brake job and now both axles broke and the entire braking system failed, rendering the car inoperable. And somehow this is my fault on my dime? • It’s an old Thermador, so parts don’t exist for this. But RD said they can have it repaired in two weeks time. But they have to ship the part to Texas for repairs through this guy?!: [*** Link removed ***] • In the end, they finally are getting the part back now with only a 1-year labor and part guarantee and it won’t be fixed until next week at the 3-week mark. I’ve spoken with some electronics expert in the meantime that believe there’s a real good chance this repair won’t work out of the gate because it’s a 24-year-old Thermador with a burnt control board! • So let’s summarize: RD completely breaks my oven because of what I believe was incompetence, makes me pay for it and takes it’s sweet time fixing it with no customer service or even an apology. • Here’s some advice to RD: if you think there’s a good chance something could happen like this, hopefully you have enough expertise to give the customer the disclaimer that sometimes old boards fall apart upon inspection and then ask if we want to go through with the repair before you begin. And, once the board is smoking and sparking and the oven is dead, have the expertise to tell the customer it’s probably better worth investing in a new oven versus taking the chance with this repair. • But they clearly just wanted to cut and run with my money. • Bottom line: RD clearly lacks the competence and expertise necessary to properly repair appliances and I would recommend finding another repair business instead. Why risk it with RD? • RD must also stand for Rude and Dismissive when I brought these concerns to them. Clearly, they are very used to providing poor customer service. • Good luck!

Attempted Financial Beat Down...STAY AWAY!!! I experienced the most unbelievably underhanded experience I have ever had re: a service business in my home...I urge you to read this and tell everyone you know about this to stop this egregious behavior: I called RD, found them online, because the display was out on my microwave (upper part of a wall oven/micro combo unit). I was told that to come by and diagnose it would be $165 ($179.23 w/ tax). Also, that if I deceided to use them for the repair none of this would go toward the job...I said ok. The technician came by, pulled the unit out of it's cabinet using his appliace dolly (great little tool) and diagnosed the problem in under an hour. I needed 3 little micro switches that cost about $15 each, plus shipping of $16. I said "great," how much is the labor (which would be 30-45 minutes tops) an he said an additional $220....I said "great," please order the parts and lets do it...and then it happened...get ready because I promise you won't believe any professional business could have a pair large enough to say this...he said, "plus $140 for the dolly!!!!!!!!!!!!!!!" I thought I misheard, so I said please repeat that...and then, amazingly he said it again, "plus $140 for the dolly!!!!!!!!!!!!!!!!!!!!!!!!" I asked, "you mean the little appliance dolly you just used to remove the unit so you could diagnose the problem?" He said yes...to use it again for the repair would be an additional $140 over and above the labor of $220. I said it was absolutley insane to pay extra money because a professional has the tool required to simply perform his job. Plumbers don't charge extra to use a wrench, and painters don't charge extra to use a paint brush...this is by far the most absurd charge I have ever heard of in my life...attempted financial rape since they think they have you, since you can not repair the issue without them. Well I did! I simply called another appliance company and sent them a copy of my invoice. I said I was happy to pay them everything I would have paid RD WITHOUT the ridiculous and insulting dolly fee of $140 and they were happy to perfom the work. They also agreed that charge is shameful. You can look at the actual dolly ([*** Link removed ***] I tried...I called RD and said I'd be happy to use them if they dropped the dolly fee, I explained my feelings on it, they would not. They insisted the dolly allowed them to send one technician instead of 2 to save me money. I had to remInd Alexis that NO, the little dolly allows you to have 2 techs on 2 jobs at the same time, so it doesn't save me money...it makes you more money (that little dolly is worth every penny, roughly $500 on the website). I urge you not to help compensate anyone in life that attempts to take such advantage of a homeowner in a situation where they think they have the upper hand. In closing, remember: if your landscaper charges you extra money to use a lawn mower...it's time to get a new landscaper! I wanted to leave -0- stars but the system would not allow me to.

The company scheduled me for service only two days after I called. The owner David and an assistant showed up promptly within the window, and were very professional, courteous and thorough. Within 40 minutes they had my high end exhaust hood working as if it were brand new, and the price was very reasonable. They will be our go to appliance repair service from now on.

Very well230.00

Fine - problem solved

My Whirpool Duet washing machine stopped draining on Friday night and started beeping and showing E1F9 error code. I called RD Appliance Service at 7:30 am Saturday morning. They returned my call right away and scheduled a technician visit from 11 am to 2 pm the same Saturday. I got a call from the office at 11:10 am informing me that the technician will be at my place in 10 minutes. The technician rang the door bell at 11:20 am as promised. He disassembled the washing machine and determined that the drain pump is faulty and needs to be replaced. He quoted the cost of replacement as $451 + tax. I decided that it is not worth it and it makes sense to replace the entire machine (about $800 + tax). The visit and diagnostics cost was $85. The technician (David) was very professional, friendly and willing to explain what he was doing and why. He works in a very clean and accurate way. He also gave me recommendations as to which new machine I should be looking for. I will definitely use this service provider in the future.

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I went to PC Richards where the OTR microwaves was on sale for 30% off!

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My washing machine was leaking. Called the company yesterday and he came around 8:30 this morning. He checked out both my washing machine and dryer. He found the washing machine was over-filling due to a clogged pressure tube. He cleaned out the tube and it is now working fine. He was very pleasant and very professional. I would call them again.