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Waterheaters.com

Water Heaters

About us

Waterheaters.com provides sales and installation of name-brand water heaters including residential water heaters, commercial water heaters, tank water heaters and tankless water heaters by three generations of experienced Master Plumbers. Waterheaters.com customers have come to depend on the consistent professionalism, knowledge, and service that we provide. For more information, contact the knowledgeable and professional water heater representatives at Waterheaters.com today.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

We inspect, install, replace, deliver, clean up, and answer all questions. All our water heater installation technicians are licensed and insured. We only hire the best-of-the-best to ensure our customers get quality service. We accept all major credit cards and have financing available. Free Quotes over the phone. OSHA compliance keeps our installers, you and your home safe,

Services we don't offer

We are a Water Heater installation company. We have water heater educated employees waiting to take your call. Call us now and get the best customer service in the industry!

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.916 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
6%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-16 of 16 reviews

Liz M.
03/2021
3.0
heating & air conditioning/hvac, water heater repair
  + 0 more
The company is friendly, responsive and professional. They replaced my water heater 4 years ago and I was very happy with their service. Recently the water heater sprung a leak. The first visit for the estimate was 15 maybe 20 minutes which cost $211 just to come over. The follow-up visit to replace the parts lasted around 20 to 30 minutes. This visit was $554, which includes tax. So total cost for the 2 visits was $765. My issue is that I could not apply the $211 towards the repair. On the internet I found the parts, which totaled approximately $100. Using the high end of the time estimate, the labor is close to $800 and hour. I believe the standard is to apply the initial visit cost to the repair. Because they couldn't do this, I was very disappointed, especially since I was a repeat customer.
Description of Work: Aquastat and Well needed to be replaced.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$765

Jeanne S.
07/2020
5.0
water heater repair
  + -1 more
Perfect.....from the first phone call to the finished job.....excellent. Wish I needed another heater...lol. Definitely recommend them you wont be dissapointed.
Description of Work: New waterheater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry S.
11/2019
5.0
water heater repair
  + -1 more
Old waterheater died on a Wednesday night. Waterheaters.com was called on Thursday morning. They came and assessed the situation on Thursday afternoon. We were given 2 options, both reasonably priced withinh an hour. By Friday afternoon, new system was up and running. Everyone we dealt with was terrific. Highly recommended.
Description of Work: Replace tankless waterheater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

marty A.
11/2019
5.0
heating & air conditioning/hvac, plumbing, water heater repair, gas leak repair
  + 2 more
Danielle from waterheaters.com was able to answer my questions, identify several potential options, and set up a service time with great professionalism and a down to earth personal touch.
Description of Work: In all of my contacts with waterheaters.com all issues were covered professionally and politely. I couldn't ask for better people.
Rating CategoryRating out of 5
Yes, I recommend this pro

Reggie G.
08/2019
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
The responsiveness to my request was prompt. Scott came out to give an estimate and review what the job would be about. same day emailed a quote for the jobs requested. once the job was approved digitally I got in contact with them for a run down on what the job would cost and the deposit that was needed. week later the job was scheduled and it was a two day appointment. the technicians arrived early and were very efficient and professional. they worked for two days to get the homes boiler and tankless system up and running. they cleaned up after themselves and explained the basics of the system and asked me if I had any questions. great experience overall.
Description of Work: Install of new Broiler and transition from water heater to Tankless water heater.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Larry T.
12/2016
5.0
water heater repair
  + -1 more
Excellent Job Very satisfied
Description of Work: Gas Piping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

valerie M.
10/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
These guys are the best! They did several projects for us, first they fixed the boiler but we knew that it needed replacing. They ran a gas line to the outside grill, and when the grill vendor came to deliver/install he actually commented on how well the gas line was done. We also had then come on a different occasion and fix a few toilets. On 10/18/2016 they replaced our boiler. They came on time, brought drop cloths to protect our floors and worked for 13 hours to get it done. After they took all the garbage with them and even vacuumed the floor!!! The boiler looks a lot better than the one that was here, and it works great. The owner Scott is very responsive, and the two guys that came on three separate occasions were always punctual, professional and pleasant. We will definitely use them in the future
Description of Work: Boiler replaced, fix several toilets, run a gas line to an outside grill

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Janis S.
10/2016
5.0
water heater repair
  + -1 more
The actual work was done by Ed who was professional and knew exactly what to do. He came on time and was really pleasant. Our water heater is running well. We would not hesitate to call them for future service.
Description of Work: Waterheaters worked on our Rinnai tankless water heater and did a terrific job. We were extremely pleased with Scott on the telephone who answered us promptly and helped us evaluate and decide on a course of action to make adjustments to our water heater. Our heater was freezing outside in the winter and we had to put an alternative exhaust on the end to stop the problem. Scott ordered the necessary parts from Rinnai, including a condensation drip and neutralizer that should have been installed originally by the original installer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Robert M.
07/2016
5.0
water heater repair
  + -1 more
Work went exceedingly well and plumber was very professional
Description of Work: Replace water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,395

George B.
07/2016
5.0
water heater repair
  + -1 more
John the technician came on time - (10 mins. early) studied & checked out my non-working solar system. Hot water-solar panels on roof. Checked all working parts - found it needed new fluid in system. Charged system - fixed. I used 2 other plumbers before John, and they were clueless.
Description of Work: Solar system, trouble shoot and fix. Checked through all system. Found problem - fixed it. John knew What he was doing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Bob P.
07/2016
5.0
water heater repair
  + -1 more
Went great! Very professional. Delivered exactly what I asked for
Description of Work: Installed new water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

Ted B.
06/2016
5.0
water heater repair
  + -1 more
On time, great service, neat clean, very good quality work.
Description of Work: Installed an expansion tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Theresa O.
06/2016
5.0
water heater repair
  + -1 more
Wonderful!! My basement had flooded from my old hot water heater breaking, called these guys and could not have been happier! Harvey assured me someone would be there the same day. He kept me aware of the workers status so I was able to go to work and not be sitting around all day. He emailed me a quote so I knew how much it was and even sent me a list of other charges in case something else needed to be fixed so I wouldn't feel taken advantage of. Eddie got to the house and immediately went to work. He was with us for several hours as our old unit was not the easiest to get rid of lol. He answered all of our questions and didn't leave til we were up and running. He had to return the next day because we needed to have the vent placed higher and again they were in contact as to their timeliness. Our new water heater is great! I called Eddie to find out how to lower the heat down its so hot. Our 30 year old water heater wasn't nearly as hot as the new one! All in all they were great!! Everything was clean and we knew what was going on the whole time. I highly recommend them!! Great experience
Description of Work: Replaced / removed old water heater. Created a new vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Eileen B.
06/2016
5.0
water heater repair
  + -1 more
Service was prompt and professional .
Description of Work: Installed new hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Carolyn B.
02/2016
5.0
water heater repair
  + -1 more
I called the office Late Saturday night and the owner picked up. The guy called me 20 minutes before he was suppose to be at my home, looked clean, wore booties on his feet, very respectful of my home. Removed the old water heater and put in a brand new one for exactly what he told me over the phone, no hidden fees or surprises. He was great he even put a 50$ coupon on my water heater so if the water heater does have an issue after the 10 year warranty is over I will get 50$ off the service for just calling the company that installed it! Good Company but the Customer Service is the best I have seen in years. I even got a call a days later to see if everything was working to my expectations.
Description of Work: I called him on a Saturday, they quoted me a price over the phone and came the very next day to remove my old water heater and replace it with a new water heater. They took the old water heater to the curb for pick up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Thomas M.
01/2016
5.0
water heater repair
  + -1 more
unknown
Description of Work: The workers were very professional, they covered the carpet, cleaned up work area, checked operation of the heater and explained how to maintain the unit. I'm very happy.
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    214 N Fehr Way Suite C, BAY SHORE, NY 11706

    https://www.waterheaters.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    32382MP

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water Heaters

    FAQ

    Waterheaters.com is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    Waterheaters.com accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Waterheaters.com does not offer free project estimates.
    Yes, Waterheaters.com offers eco-friendly accreditations.
    No, Waterheaters.com does not offer a senior discount.
    Yes, Waterheaters.com offers emergency services.
    Yes, Waterheaters.com offers warranties.
    Waterheaters.com offers the following services: We inspect, install, replace, deliver, clean up, and answer all questions. All our water heater installation technicians are licensed and insured. We only hire the best-of-the-best to ensure our customers get quality service. We accept all major credit cards and have financing available. Free Quotes over the phone. OSHA compliance keeps our installers, you and your home safe,
    We are a Water Heater installation company. We have water heater educated employees waiting to take your call. Call us now and get the best customer service in the industry!

    Contact information

    214 N Fehr Way Suite C, BAY SHORE, NY 11706

    https://www.waterheaters.com/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 2:00 PM