Mullen Moving & Storage Co., Inc.

The time estimate stated from Mullen regarding the amount of time their drivers spent on my move was grossly over estimated. Our home is 20 minutes from their facility and the storage unit they dropped my items to is 30 minutes away from their facility. Travel time s/b no more than the hour they estimated. Additionally, the entire move was accomplished in actually under three hours. It was estimated at 3 and they took approximately 2 hours and 45 minutes. A critical point that I have articulated to Jennifer at Mullen HQ was that the three movers showed up at my house smelling of pot and acting high and stoned and under the influence. This concerned me at the inception of their arrival but I had no choice but to utilize their services. In lieu of this no doubt questionable labor practice that I am sure the Department of Labor would be interested in hearing about since it does violate federal drug free work place regs; I strongly urge you to find other movers!!!!!!! They first promised me a refund then changed their mind. They have been difficult to deal with from the start. Awful company!

DO NOT WORK WITH MULLEN. Luckily we figured out how terrible they were before having to sign paperwork, so we did not end up using them. They sent a rep to our house to do a furniture inventory which went pretty well. But then it went downhill when I tried to book them as movers. In order to receive the paperwork I had to call 3 days in a row just to talk to someone who could confirm whether or not our date worked. Then when I received the paperwork, my name and address were incorrect, and the furniture inventory was also incorrect (several items were listed that we did not own). When I asked the person on the phone if Mullen had a satisfaction guarantee or could ensure everything would work out, she did not answer. I asked her this twice and both times, she did not say anything about the company ensuring the service would be satisfactory. This did not give us confidence that we would be able to have a smooth moving experience. I later got an email from a person named Marylynn about why we had not signed the paperwork. First of all, I had already sent them an email saying we would not be signing, so this just further showed their disorganization. When I told her why we wouldn't be signing (I gave all the reasons listed above), I never received a response. Again, it is clear that none of the employees believe in or care about the reputation of their company. I'm sure their service is horrible so I would never use them.

They estimated my move would take 6 hours and then they charged me for 8 hours. But the movers took a 1-hour lunch and a 15-20 minute break every hour. The estimated cost was $947 for 6 hours, but they charged me $1330 for 8 hours. If they hadn't taken so many breaks they could have finished in the estimated time. Even if you don't count the breaks, they were only there for 7.5 hours because of their lunch break. They also charged an undisclosed credit card processing fee of $35. Additionally, some of my furniture had minor scratches, likely because the blankets they used to protect the furniture were dirty and gritty.

unknown