Response from Hinman Construction
Thank you for your interest in our company. We are a professional remodeling firm that is family owned and operated. We have been building additions, remodeling kitchens and baths throughout Saratoga County for over 25 years. We maintain an extensive list of references that is over five pages and we proudly distribute it to each of our potential clients for their review. We are the proud recipient of Angies List "2013 Super Service Award" as well as the "2014 Best of Houzz" Pro-Contractor award. Most mornings I am in the office from 8-10am and available by phone for project review, discussion, budgets, CAD design, project recommendations and more. My customers enjoy that. They all know how to reach me. [member name removed], I remember our conversation about your small front entry porch in Mechanicville. You were tired of painting spindles and wanted something maintenance free. I made some product and website suggestions for you to preview. Additionally, I indicated I would review details and prepare a budget. If we were in agreement, I would schedule to meet and review the site. I also indicated I would try to prepare this in a couple of day, however it gets busy this time of year, so give me a call if you have not heard from me by Friday. Understand, I mention this to each potential customer. Sometimes I am on appointment, in my car or may simply transpose a number. This helps me to ensure follow up and also verify a client is ready for the next step. While I understand your frustration, I think it is unfortunate that you chose to give up and not follow up on our conversation. I do believe in the importance of a real conversation. We each learn a little something.Sometimes it is about the intended topic, sometimes it on a tangent. If you would like to revisit this or any other project, please feel free to contact me at (518)885-1835. Thank you, Kim Hinman