Description of Work: We used Brookside Nursery for landscaping. They did a new walkway. They brought back the original walkway for the house. The house is about 100 years old. They brought back the original plate and resurfaced it. They did some brick and mortar type work and they also did some landscaping with plants, some mulch, and stuff.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rob N.
07/2014
2.0
landscaping
+ -1 more
After a week, he came out, looked and measured our backyard. Told us he'd get back to us after 2 weeks with an estimate. After 3 weeks I called and said he's almost done and would have it in 2 days. Now after another 3 weeks, we have heard nothing so we are moving on and asking another company, but the summer is lost. Why come to a home show to get new business then not follow through?
Description of Work: Needed backyard design for hardscaping, privacy plantings and shade. They were at the Saratoga home show and liked their display so took a card. After the snow melted, emailed them to come out and give us an estimate. Never responded nor did they return a phone call. Should have taken that as a sign. Finally reached their designer on 3rd call.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$10,000
Patricia S.
10/2013
1.0
landscaping
+ -1 more
We purchased the tree and had them plant it at an additional cost. It came with a one-year warranty. This spring, we noticed the tree had not survived the winter so I contacted them in early May, 2013 regarding a replacement. They suggested we wait a month to see if the tree would recover. It did not, so I called again and they said they would replace it. A month later, it had not been replaced, so I called again. Now they said a replacement was not yet available. Called again in July, call was not returned. Called in August and was told it was too hot, will replace in September. No replacement in September so called on 9/30 and call was not returned. I've left yet another message today. I've done business with Brookside Nursery for the last 10 years and previously had good experience. It appears that they no longer provide good customer service and so far, they have not honored their warranty.
Description of Work: Brookside planted a Crimson King Maple tree for us in May of 2012
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$450
Jack K.
06/2012
2.0
landscaping
+ -1 more
The work was pretty good while they were doing it. A year later a lot of the blue stone began to peel off. I realized that they had given me some kind of a cheap knock off blue stone rather than the real thing. I called them and they refused to make good on it. Regarding the price I thought it was a little expensive, but to get the actual blue stone that I wanted I was ready to pay for it. When it began to peel off they did not give a satisfactory explanation, any reduction or anything of that nature. Basically since that all happened several months later they kind of blew me off.
Description of Work: I used Brook side Farms & Nursery to install a blue stone patio.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$17,000
Cindy Q.
04/2011
3.0
landscaping, lawn treatment
+ 0 more
I had my hedges clipped and fertilized as well as mulching. They were supposed to treat a few of the shrubs to spur growth. When I asked the guys (not the one quoting the job) who showed up to do the work about that they had no idea about how to do what was described to me. Nice guys that did the job, but not fully trained in the field
Description of Work: I had asked for an itemized estimate which I was given. When I was billed for the work, it was considerably higher. I was told that they had not carried over charges in the right hand column, however those charges appeared to be itemized like some of the other services I received. The invoicing was confusing. I paid (I thought) about $300 more for this company over other estimates because I felt they would do a better job based on the presentation. Ultimately I paid about $900 more for clipping of hedges, fertilization and mulch. MUCH too much. They admitted the estimate wasn't done properly however refused to bend on the price, not even to split their mistake. They are no where near worth what they charge. I had to redo some of their work and they did not perform all that they said they would during the presentation. The guy who quotes the job does not over see the job - he gets the guys started and then leaves and never even comes back to check the job at the end.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$1,900
Kevin P.
11/2010
5.0
landscaping
+ -1 more
Fantastic Job overall. Fair price, very professional, on time and responsive. Best contracting experience to date. No suprises except a few good ones.
Description of Work: Hardscaping with natural stone, two patios, several staircases, creation of beds and plantings
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Pavers and Hardscaping,
Mulch and Topsoil,
Lawn Fertilization & Treatment,
Fountains,
Landscaping - Lakefront,
Greenhouses/Nurseries
FAQ
BROOKSIDE FARMS & NURSERY is currently rated 3.2 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
BROOKSIDE FARMS & NURSERY accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, BROOKSIDE FARMS & NURSERY does not offer free project estimates.
No, BROOKSIDE FARMS & NURSERY does not offer eco-friendly accreditations.
No, BROOKSIDE FARMS & NURSERY does not offer a senior discount.
No, BROOKSIDE FARMS & NURSERY does not offer emergency services.
No, BROOKSIDE FARMS & NURSERY does not offer warranties.
BROOKSIDE FARMS & NURSERY offers the following services: please visit our website www.brooksidenursery.com
lawn mowing, fertilizing, pesticide application (we do provide referrences for these services if you call the store 518-885-6500)