LONG ISLAND DECKING

Amazing they are worth the wait

Work done was excellent quality.

Great! Deck came out amazing!

looks beautiful

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Thanks for nothing.

We absolutely love our deck and could not be more pleased with Jay and his crew. From start to finish the whole experience was great. They actually had our entire deck built in a day. We left for work in the morning and when we got home, it was done. The one issue we had was after a few years, the surface of the deck started peeling and there were some really large areas where the surface was missing. We contacted Jay and he reached out to the manufacturer for us and helped us receive what was to be just new slats to replace the damaged ones, but because the thickness of the slats had changed since our installation, we received new slats for our entire deck! (Of course we'd have to pay for the labor to redo the deck, and decided to take on that project ourselves.) But we could not be happier with Jay and LI Decking and how they handled our decking issues and we would certainly use them again.

This contractor was very eager to pitch the product, explain the work, and get me to sign the contract to begin the construction on my back deck. Many important details of the product including care and maintenance were left out of the initial sales pitch. In fact, he stressed the care and ease the installation of this "maintenance-free" product would provide. Only one small pamphlet on the product line was provided to me with no limitations on use of any kind. After the installation, I immediately began to experience difficulties with my deck. Water stains from a door mat, food stains from a small gathering, even bird droppings were impossible to remove. I immediately called the contractor. After taking several days to return my phone call he decided to no longer deal with me directly but, rather, to have me speak to the product representative. The representative took a couple of days to return my call and when he did he quickly extinguished any ideas I had been given that the product was "maintenance-free." He referred me to the lengthy web site that included product details such as "care and maintenance" for all sorts of everyday occurrences such as bird droppings, wine spills, etc. He stressed the fact that all stains should be immediately cleaned and that the material was very porous and would indeed need constant maintenance. I do believe that to some degree the contractor misrepresented the product and then failed to stand behind it once it was installed.

I am very careful to know what it is I am getting for my money. The contract he wrote up was very clear. However, they did not install the new deck in the same footprint as the old deck where both sides attach to the actual siding of the house. So they left me with 2 gaping holes on both sides of my house where the attachment of the original deck was. His response when I called him was "About 10% of jobs happen like this. Sorry, I don't do siding. You'll have to find a handyman to fix your siding." My siding is very old and not commonly found. Had 2 assessments of it each estimating over $600. Unbelievable. Unfortunately, I will have to take further measures now. Buyer beware. Also, never gave me any type of warranty on the contract. Verbally during contract said "lifetime warranty". I faxed him a letter about it and no response.

THEY WERE GREAT AND IT WAS A GOOD EXPERIENCE. THE OLD DECK WAS PULLED AWAY. MY DECK AND MY NEIGHBOR'S WERE DONE AT THE SAME TIME. SINCE IT WAS OFF SEASON WE GOT A GOOD DEAL ON THE PRICE.