Turnbull Heating and Air Conditioning

Called over month ago to set up a cleaning. Was called a day ahead to be available from 8 to 12 for the technician. At 11 :05 am was called that the technician should be there in about an hour. At 12:10 still no show no call . I called the office was told that the technician was doing their paper work. I decided to cancel as by the time the tech would arrive and do the work it would probably be close to 1:30, 2 o'clock. Turnbull should have called earlier and given me a choice of what I would like to do. It's unfair to customers first of all to clear four hours to wait around for nothing. I have used Turnbull in the past and thought they did good work. But lack of communication and me losing over four hours of work for a no show is completely frustrating.

They are good.

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They put stuff over wires and did not interact with me while they were doing the installation. They made their decision, then did it. They were very friendly, nice and professional.

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My Furnace just stopped over night. Called Turnbull said they would get some one out that day. It took a while but they were busy. Very professional. The service guy who was extremely courteous and pleasant found the issue right away and had the replacement part on the truck. Had us back and running so we wouldn't have to go another night with out heat. They give veterans a 10% discount which is nice as well. Overall excellent work and will use them again!

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I've had excellent service from them. They're very fair. Their knowledge of HVAC is very good. I've been using them for about 20 years. I would tell others that they should absolutely call them. Whenever someone asks me who I use, I tell them Turnbill and I definitely give them a high rating.

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My wife didn't have any complaint so they were fine.

They were wonderful and their price was right.

Bill Hayes and his crew were a pleasure to deal with. Bill shook hands on our agreement and stuck to it 100%. His crew worked on our install for four days; and each day they showed up on time and fully prepared. At the end of each day they cleaned up after themselves and while on-site they were polite and courteous. The system was put to the test last week...it was 94 degrees and quite humid, and the new system kept us at a nice and cool 74 degrees. When the invoice came in the mail there were no surprises; it was the exact amount we had agreed upon. And lastly, Mr. Hayes followed up with us to make sure the system was working properly and that we were happy. I love doing business with a man of his word.

Our furnace devloped an issue the week before Christmas. Turnbull came the next day and we had a great new furnace installed 2 days later. Great service. It was very cold out and just before Christmas. Turnbull came through for us. It was such a good experience, we had them install new A/C the following summer. We used the Turnbull office in Batavia, NY.

I had used the company for years, to install and maintain my homes heating and air conditioning. There were some issues when my furnace and AC were first installed. But with a few calls and the finally the owner Bill Hayes came to my home the issues were addressed. Not completely to my satisfaction but there were addressed. After the installation I would Turnbull for service and maintenance. The final time I was to use them for a routine maintenance, I was given a four (4) hour window for them to show up. It was from 12:00 noon until 4:30 PM. At 4:25 PM I sent and e-mail to the company asking where the tech was and that would be leaving shortly after 4:30 is we did not hear from someone. We were walking out the door at approximately 4:45 when someone from Turnbull was pulling our driveway. I told him that no one had called to say anyone would be coming or that they would be late. I told the worker that we were leaving. If Turnbull would have acknowledged that there was just a mix up things probably would have be fine and I would have just made another appointment. Instead the billed me for a service call and insisted that they had called and said they would be late. In fact one of the managers called me to complain why I had not called to find out where their worker was. And It was partially my fault that I had been billed. We were sent bills for at least 3 months. Finally I complained the BBB. A few months later I check the BBB web site and Turnbulls had said that issue had been settled. It was, I will never use them again unless the owner accepts his company responsiblity for the mistake.

They did nice work. I think they are very good. There were some mistakes so I called them and they came right away and took care of it. Their price was competitive, a little bit more than some but right there with the higher quality stuff. They guaranteed their work and they kept their word. When you call them they call right back. The punctuality depends upon where you are. They stayed 60 from me so as soon as they could get on the free way and get done with their job they were here. I think that was good. They are very polite and very respectful. I like them. You have to schedule them and they would take care of whatever needs to be done.

They were efficient. They did a good job and they were courteous while they were here. They took the time to explain things to me while they were doing it and told me why the furnace was working the way it was.