Isaac Heating & Air Conditioning

Because it would help me if I have an aging system back from 1977 and they showed me what I can save and convince me that now is the time to replace. And found me incentives and cash back to make it affordable

Technician called ahead to advise he was on his way. Arrived within scheduled window, introduced self, and how long he thought work would take. Wore PPE mask. Asked me to set furnace thermostat for testing. Upon completion, advised me of status of furnace and water heater, emailed me copy of work order. Very personable, polite, and efficient. This is what we have come to expect from Isaac, and we have never been disappointed. Their employee recruitment and training shows. Work covered under service agreement. Thanks, Isaac!

My representative was Peter C.; he was very efficient, kind and informative. He clearly showed me how to manage my thermostat and explained everything in a clear and understandable manner. I really appreciate technical help that is given with the awareness that many things I don't understand , but can understand with patience. Excellent experience!!!!!!

The Isaac Heating Technicians performed an exemplary job installing the boiler furnace. They explained everything to me when they were finished and I couldn't be happier. They are extremely knowledgeable and I would certainly hire Isaac Heating & Cooling again.

Technician came out and was super friendly! He was professional and respectable. He gave me honest opinions and options. I m

Terrific, no problem. Tech was punctual and courteous.

They were on time and did a neat and efficient job. Everything worked well afterwards.

Josh was on time and thorough changing all filters and nozzle also checked performance of my furnace.

Went very smoothly. Tyler and Jon installed our new Thermo-Pride furnace in about 2 hours! We're all nice and warm in the Johnson home thanks to their good service! Thank you to all the wonderful caring people at ISAAC HEATING. Great service, great value. Sincerely, G. Johnson

It went great. He was on time. He called ahead to make sure we knew he was coming and after he fixed it he told us what the problem was. I have had them come to the house and they always let me know if it would cost anything before going forward. He was in and out in a short time. They are very dependable. I have a service contract with them even though my furnace was bought from another place so I don’t have to pay labor and parts.

Salesman was knowledgeable and helpful . He was able to get me the highest rated unit on the market, the best warranty, and two substantial rebates which made it more affordable. Installers were professional, helpful, and respectful of my home. Will use Isaac again . (Although this heating unit will probably outlive me!)

The service techs, Trevor and Zeb, were very polite, very professional, patient with my questions and did a wonderful job.

They did a very good job. That is my heating company. That is who I use to clean my furnace and stuff. I have a gold seal and so, that is how I paid for it. I have been using them for years. I have nothing to compare the price with. Quality is fine. I graded price a C because I don't have a comparison. They always come out when I call them. They are my heating company. They do the job. I usually schedule the furnace cleaning in advance because it is a regular thing.

Overall, the initial installation of the Furnace & AC unit was marginal. I had an issue soon after the installation with the water drain system. A service tech was sent out to address the issue but it was not completely resolved. A 2nd tech needed to be sent out at a later date to resolve the original issue. I also had a electrical issue as a result of a poor initial installation of wiring. Apparently, the original installer left a cut wire laying in a junction box without properly "terminating" the wire. An electrician from Issac came out to troubleshoot and resolve the issue. In May 2015, I noticed that we did not have any AC. I called Isaac to create a Service Call to address the issue. As part of my own diagnostics, I determined that a fuse on the main board was blowing every time I turned on the AC. Issac sent a Sr electrician to address the issue. A Jr electrician/technician came along as part of a training exercise. To make a long story short - the technicians were slow to diagnose the problem (failed part in AC unit). The skies opened up and they were not able to complete the job on the first day. Another technician was sent back on a 2nd day to complete the job. Although I was given a "free" reset-able fuse as part of the troubleshooting, I was not happy with the fact that I was charged ~$300 for an initial service call, troubleshooting costs, and "book value" for the price the replacement part. I feel the job would have been completed in the first day if the jr technician was not being trained "on the job". When I reported my experience to the Service Manager, an explanation was provided but nothing was offered to me to compensate for this "bad experience". To sum it up, it seems that Issac often has jr technicians in training at job sites. This can lead to slower job completion times as well as potential quality issues. I originally selected Issac over the 2 others vendors I compared against even though Issac was more expensive because I thought their quality would be better. Unfortunately, that was not my experience. I will not be using Issac for any service in the future.

The second person sent here to try to correctly diagnose the problem came in here with the nastiest attitude I have ever seen. I actually had to insist he leave. Had there not been so many people in the house backing me up I'm not sure he would have gone when I told him to leave. The company took a solid month to put through the charge for the first guy - the clueless one who didn't even come close to figuring out what the problem was. This is unfortunate. We had used the services of this company successfully in the past. Clearly, things have changed. Never again!

We have been using Issac for almost 10 years and have been very satisfied. We are Gold Service members and have had them install and maintain our HAVC system since moving into this "new to us" home. When it was time to look at a new system, the sales person was very responsive to our questions and helped us choose a system that would accommodate the then current conditions and an expansion that was a couple of years away. We just had our annual service done and as always, the technician called when he was on his way, was on time, courteous and very professional. I would recommend Issac to anyone looking for a HAVC service/contractor.

The cost was for their Gold Seal program and therefore no cost for either appointment or the cost of the part they replaced. On time and extremely professional is their mantra.

They are customer oriented and provide excellent service.

It has not gone well. My furnace vents continue to have cold air coming through them as the damper in the furnace has not been properly installed. This was a new furnace. What else can I do? The technicians came in 2010 and said they had fixed it. Yet, every year since then, I continue to have cold air coming through the vents.

I have been with this company for 20 years (same furnace). Each and everytime they make a firm appointment, call before they come, and come on time. Always professional and knowledgeable. In an emergency, when I had an electrical surge, they dispatched someone right away. They leave everything "ship shape."

The installer arrived on time. Went about his business as quickly and efficiently as possible. Took care to explain how the tank worked and that our vent was ok for this model of tank. Very thorough.

Installation was done on time, as scheduled. Work was very professional. They had to install a gas service to a different part of the house and it was installed so that it was not obvious.

All appointments were kept on a timely basis and the work was performed according to the schedule laid out in the agreements presented before doing any work. The work site was kept clean and there was no damage. The cost was exactly as agreed to with no unexpected extras. Follow up evaluation showed that the expected improvements in efficiency had been achieved - this work was done by an outside consultant.

Was quoted several models and sizes. I picked the one that I wanted and they installed a different smaller size. I insisted they come back and put the one in I ordered which they did several weeks later. Just before the warranty ran out I had a problem. They gave me a song and a dance that I would need to resolve the wrrranty with the manufacturer ( RHEEM) and I would need to pay them. I had another RHEEM dealer do the repair.

Bad experience after the estimate. ?They were higher priced than the other 2 estimates that I got but I wanted the job done right ... BIG MISTAKE!!! ?A Rinnai Tankless system took them over a week to install ... the emergency blow out valve was facing right into my face and when I complained that it wasn't to code and needed to be fixed I was given the whole "little lady you won't ever need that" ... it did get fixed but only after standing my ground. ?They also cobbed together a 1 foot long piece of copper pipe with three different little pieces, put a hole in my roof and another in my foundation, and dented scratched the new hot water heater ... when dealing with the final payment they were unresponsive to my concerns ... my mom had a serious stroke so I paid them to go away but will never hire them for anything ever again and tell as many people as possible how horrible a company this is ... I have pictures of the damages and poor workmanship as well as a roommate who witnessed this debacle in case anyone's interested.