Butler's Sales and Service, Inc.

chimney sweep, fireplace company, dryer vent cleaning service

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Here at Butler's Sales and Service, Inc., we have been in business since 1992, and have provided The Finger Lakes community with alternative heating sales and services including outdoor cooking grills and smokers for 20 years. We have an abundance of outdoor cooking appliances and sauces to spice up your outdoor grilling and smoked foods events, parties or home cook outs. We strive for customer satisfaction and build to better your experience with our products, supplies and our services. When you purchase one of our products, you know you are getting the best. Not only are you buying a top quality product, but you are guaranteed excellent customer service.

Business highlights

33 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.7152 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
11%
3
1%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 1-25 of 152 reviews

Cindy T.
08/2024
5.0
Knowledgeable, personable, very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bryan S.
08/2024
4.0
They were very thorough and knowledgeable and did a great job.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Paula T.
03/2024
5.0
Great customer service. Very knowledgeable and professional. Would definitely use them again when needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Janice W.
02/2024
5.0
Customer service is top notch. Technician was prompt, courteous, and knowledgeable. I would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shannon D.
06/2023
5.0
Great communication and an amazing job! They even shoveled my porch, not part of the job of course

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Vincent M.
06/2023
5.0
Very good

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nick D.
05/2023
5.0
Great company

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Pamela W.
01/2023
5.0
They were very friendly.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Erin G.
09/2022
5.0
Professional on the phone when I reached out - they explained the process and the money involved - very confident with service and expertise they will provide - it will be worth the money to have them to clean and inspect my chimney- very affordable

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Brian C.
05/2022
4.5
Friendly, professional and prompt

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Michele F.
04/2022
5.0
Prompt, friendly, efficient.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Michael D.
04/2022
5.0
Excellent customer service at its best

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marcia S.
02/2022
5.0
Professional, friendly and very knowledgeable

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Doreen B.
10/2021
5.0
The service people were polite and efficient. They answered my questions

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$320

Ken S.
09/2021
5.0
did exoert work

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$248

John L.
08/2021
5.0
right on time, took about an hour, bill was similiar to estimate that was quoted on phone

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$240

Paul F.
07/2021
5.0
Very pleasant and professional. Excellent service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David B.
05/2021
5.0
Timely, stuck to specs and budget

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

James s.
05/2021
5.0
The 2 employees were efficient in performing their duties, and answered all my concerns and observed Covid19 masks when they entered my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$240

John B.
02/2021
5.0
Our old gas fireplace insert was not staying lit. They cleaned everything and now works great. We're very pleased. Great value: 2 men for about 1 hour = less than $200. No charge for the travel time from Auburn to Syracuse.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$162

Kent S.
02/2021
5.0
While they were here we saw that they also clean out dryer vents and they did it while here and it needed it so glad we asked.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Wallace J.
01/2021
5.0
Excellent service and excellent! I would definitely recommend this company to my family and friends. Very professional!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ron M.
10/2020
5.0
Very satisfied. Would recommend them for chimney cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2370 Turnpike Road, Auburn, NY 13021

http://www.butlerssalesandservice.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Service Categories

chimney sweep,
fireplace company,
dryer vent cleaning service

FAQ

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

Butler's Sales and Service, Inc. accepts the following forms of payment: CreditCard
Yes, Butler's Sales and Service, Inc. offers free project estimates.
No, Butler's Sales and Service, Inc. does not offer eco-friendly accreditations.
No, Butler's Sales and Service, Inc. does not offer a senior discount.
Yes, Butler's Sales and Service, Inc. offers emergency services.
Yes, Butler's Sales and Service, Inc. offers warranties.

Contact information

2370 Turnpike Road, Auburn, NY 13021

http://www.butlerssalesandservice.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed