Butler's Sales and Service, Inc.

4.7(
152
)

chimney sweep, fireplace company, dryer vent cleaning service

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Here at Butler's Sales and Service, Inc., we have been in business since 1992, and have provided The Finger Lakes community with alternative heating sales and services including outdoor cooking grills and smokers for 20 years. We have an abundance of outdoor cooking appliances and sauces to spice up your outdoor grilling and smoked foods events, parties or home cook outs. We strive for customer satisfaction and build to better your experience with our products, supplies and our services. When you purchase one of our products, you know you are getting the best. Not only are you buying a top quality product, but you are guaranteed excellent customer service.

Business highlights

33 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

CreditCard

Reviews

4.7152 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
11%
3
1%
2
0%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Write a review
Showing 26-50 of 152 reviews
Pamela O.
04/2020
4.5
The service technician was wonderful. He did an amazing job.
Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Phil B.
04/2020
4.0
Very professional. Willing to communicate by phone call or text just have to let them know what you want and what you expect.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
cheryl r.
03/2020
5.0
Excellent service, very professional and friendly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Shannon W.
02/2020
5.0
The man that worked on my pellet stove was very knowledgeable and helpful. The price was pretty much expected since I live out in the middle of nowhere.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
MICHAEL R.
10/2019
5.0
Service representative was very polite and professional.
Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$250
Valere G.
09/2019
4.0
Timely service.
Rating CategoryRating out of 5
quality
4.0
value
2.5
responsiveness
4.0
Yes, I recommend this pro
Joe A.
09/2019
5.0
Very professional did a great job would definitely use them again. Highly recommend this service
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Eliezer H.
09/2019
5.0
The work was completed in a day. They provided me with options and shared the outcomes of those options. Very professional. They were proud of the work they did, as I was.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ron G.
09/2019
5.0
Mike was quick to respond to my Home Advisor request for chimney repair. He was the only business to respond. His reviews were very good. Job was scheduled and completed within reasonable time frame. I may have paid a bit more but with no other bidders I just needed to get this job done. I believe the price was reasonable and job appears well-done and is warrantied.
Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$1,500
Paulete R.
09/2019
5.0
They came to my home and were very courteous and respectful. They cleaned my pellet stove. Also, told me of a part that was missing. If replaced would help the heat from going out the chimney. There was a billing error made and once the office was notified it was corrected immediately.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Linda W.
09/2019
5.0
Came as promised. Did the job.
Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
John H.
08/2019
5.0
Great company and quick turn around
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ron G.
07/2019
5.0
I posted the search around 10:15 PM expecting a call in the morning and got a text back almost immediately. Set an appointment time for a couple of days later at 8:00 AM He arrived at my house at 8:02 AM with all the tools needed to do a great job and did a fantastic job
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$159
jim h.
07/2019
3.5
Ask about charges first
Rating CategoryRating out of 5
quality
4.0
value
3.5
responsiveness
4.5
Yes, I recommend this pro
Maryland B.
07/2019
5.0
Reasonable, efficient, knowledgeable, and personable
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Frank R.
06/2019
5.0
He did a magnificent job.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Betty K.
06/2019
5.0
Fast reply and very helpful.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$240
Gary M.
06/2019
5.0
Very professional and great knowledge
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Maria P.
06/2019
5.0
Very knowledgeable and professional
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Rachel W.
05/2019
5.0
Took time to explain and were really nice guys.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Virginia K.
05/2019
5.0
knowledgeable, reliable, immaculate, courteous,
Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0
Yes, I recommend this pro
a d.
05/2019
1.0
not a good experience
Rating CategoryRating out of 5
quality
0.5
value
1.0
responsiveness
1.0
$150
Judy R.
03/2019
5.0
Great Service, Friendly, Clean and Reliable
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro

Contact information

2370 Turnpike Road, Auburn, NY 13021

http://www.butlerssalesandservice.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Service Categories

chimney sweep,
fireplace company,
dryer vent cleaning service

FAQ

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

Butler's Sales and Service, Inc. accepts the following forms of payment: CreditCard
Yes, Butler's Sales and Service, Inc. offers free project estimates.
No, Butler's Sales and Service, Inc. does not offer eco-friendly accreditations.
No, Butler's Sales and Service, Inc. does not offer a senior discount.
Yes, Butler's Sales and Service, Inc. offers emergency services.
Yes, Butler's Sales and Service, Inc. offers warranties.

Contact information

2370 Turnpike Road, Auburn, NY 13021

http://www.butlerssalesandservice.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed