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Butler's Sales & Service Inc

4.0(
3
)

Fireplaces, Chimney Sweep, Decorative Concrete,

... +4 more

About us

We sell wood, pellet, multi-fuel, coal and gas free standing stoves and insert. We sell gas, pellet, and charcoal grills such as the Big Green Egg. We also have a complete line of accessories, spices, rubs, and sauces. Additional email - contact@butlersalesandservice.com.

Business highlights

33 years of trusted experience

Services we offer

Dryer vent cleaning. Chimneys and pellet stoves cleaning & installation. We can work on most pellet and gas stoves, inserts and fireplaces. We offer concrete services, decorative stamped concrete. Block and brick work.

Services we don't offer

We do not install dryer vents. We don't install pavers.

Amenities

Warranties
Yes

Accepted payment methods

Check
CreditCard
PayPal
Venmo

Reviews

4.03 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%
Rating CategoryRating out of 5
quality
4.7
value
3.0
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Write a review
Showing 1-3 of 3 reviews
Jeanette N.
02/2023
5.0
fireplaces
  + -1 more
I had a gas fireplace hooked up. I’m extremely pleased with the service I received. I was called promptly, scheduled promptly and kept informed. The work was performed perfectly and professionally. I will continue to use this company and will recommend them to everyone. I am very thankful!
Description of Work: Gas fireplace installation
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
John W.
05/2013
5.0
chimney sweep, fireplaces
  + 0 more
Very well
Description of Work: Chimney sweep and inspection
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Response from Butler's Sales & Service Inc
Thank you
Leonard S.
12/2012
2.0
fireplaces
  + -1 more
Always ask if there will be a charge for an estimate. Get at least three estimates.
Description of Work: I went to the showroom on Turnpike rd. to look at gas fireplaces. The sales people were not informative about the brands of fireplaces available. We scheduled a date for an estimate at our home. On 12/18 the man came looked at the area we wanted to put the unit, took some measurements then told us it would be $81.00 for his estimate. This was the first time anyone told us that we had to pay anything for a 10 minute visit. The service tech stated that "sales should have told us, but sometimes they don't". What a ripoff. We had two other fireplace shops give us estimes without a charge. They weren't the cheapest, but get what you pay for.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$81
Response from Butler's Sales & Service Inc
We are very sorry to hear that this customer was unhappy. Due to the increasing costs in fuel, labor etc. we do charge for site visits and estimates. However if you do purchase from us we do take it off the cost of the purchase.

    Contact information

    2370 Turnpike Rd, Auburn, NY 13021

    http://www.butlerssalesandservice.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Fireplaces,
    Chimney Sweep,
    Decorative Concrete,
    Dryer Vent Cleaning,
    Snow Removal,
    Chimney Repair,
    Chimney Caps

    FAQ

    Butler's Sales & Service Inc is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 4:00 PM

    Tuesday: 9:00 AM - 4:00 PM

    Wednesday: 9:00 AM - 4:00 PM

    Thursday: 9:00 AM - 4:00 PM

    Friday: 9:00 AM - 4:00 PM

    Saturday: 9:00 AM - 1:00 PM

    Butler's Sales & Service Inc accepts the following forms of payment: Check,CreditCard,PayPal,Venmo
    No, Butler's Sales & Service Inc does not offer free project estimates.
    No, Butler's Sales & Service Inc does not offer eco-friendly accreditations.
    No, Butler's Sales & Service Inc does not offer a senior discount.
    No, Butler's Sales & Service Inc does not offer emergency services.
    Yes, Butler's Sales & Service Inc offers warranties.
    Butler's Sales & Service Inc offers the following services: Dryer vent cleaning. Chimneys and pellet stoves cleaning & installation. We can work on most pellet and gas stoves, inserts and fireplaces. We offer concrete services, decorative stamped concrete. Block and brick work.
    We do not install dryer vents. We don't install pavers.

    Contact information

    2370 Turnpike Rd, Auburn, NY 13021

    http://www.butlerssalesandservice.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM
    Saturday:
    9:00 AM - 1:00 PM