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Alcus Fuel Oil & Sons Inc

Heating and Air Conditioning, Water Heaters, Propane Sales Services,

About us

Cost is determined by the job.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Propane and oil delivery, install and repairs boilers, water heater, tune up, parts burners, plumbing & air conditioners.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

1%

Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
PayPal
Visa

Reviews

4.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.5
responsiveness
4.8
punctuality
5.0
Showing 1-6 of 6 reviews

Robert K.
07/2020
4.0
heating & air conditioning/hvac
  + -1 more
called same day oil was delivered, said will call back later or Tuesday. No call, so I called Wednesday. I asked about what did I pay per a gallon of oil? She told me that it shouldn't be my concern because it wasn't my money. ( The money was from social services). I said " It is my concern because I want to know what the price per gallon was and what the balance I have left for a future delivery. ( actually it wasn't any of her concern where the money came from.) She then said she would have to get back to me? I said will it be today? She said either today or Friday. I said ok....Friday. Well by 3:45 Friday I called and got the answering service. They took my name, address, phone #. And I said it's about the price per of oil. Lets see if they call tomorrow.
Description of Work: just needed to know what I paid per a gallon of oil since the only thing on ticket was gallons delivered. Waiting 5 days now for this. How hard is this?

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Joanna S.
01/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Love this company! Have had Alcus instal our new old burner and water heater and serviced for 2 years. Everyone is courteous, and they are responsive. Juan is excellent and very talented at his job - thank you!
Description of Work: No heat - they saved the day!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168.75

rich W.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Arrived early, removed old system, installed entire new system. Neat and clean especially for an old burner (40 years) removal. Couple smudges, wiped down. Hey, this is an oily sooty messy job but done well. Entire crew took their time to make the installation correct, visually and mechanically. All plumbing done cleanly and organized. Most people would not really care I surmise, but the system should be done with organized and efficient piping and materials. All copper or cast connectors as needed. Owner stayed until 9 30 pm to make sure everything was working right. There was unfortunately a defective ball valve the day after that was discovered about 2 pm. I did see the water leaking through the seams of the ball valve, not the sweat joints. Just bad luck. The response was perfect, arrived at about 430 pm, service tech diagnosed, replaced valve and bled system. Owner followed to test and insure as a back up everything was good. He tested system with meter to fine tune. He even left at 730 returning at 830 with a replacement cable for his meter because the efficiency reading did not work on the first cable. This could have waited but he wanted to make sure everything was right. To finalize this, as I was typing this review at 930 am the next day, the phone rings.......and it was an Alcus representative calling to inquire whether everything was OK. Do I really need to say more? Update it turned out about a month later one fitting turned out to be defective small leak they came on the saturday morning before memorial day one hour after i called at 9 am to check it was ok to last a few days they scheduled tough location repair at my convenience handled professionally carefully and replaced another cast fitting ss precaution since it was off anyway 3 hours done purged retested perfect this company is top notch and also called me at 8 am to tell me they were in route
Description of Work: installed new oil boiler with indirect hot water. Provided as part of the LIPA energy audit program, this contractor worked under the main provider which I wrote another review for. This part of the work is valued as above.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,200

JoAnn J.
01/2014
1.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Last year I had used this company when my hot water heater broke, I gave them a great review. so this year of course I called them back when I started to have problems. the girl who answered the phone was condescending and nasty. I explained to her it wasn't an emergency but I would need someone to come and service my water heater, it was switching off and I was running out of hot water. she went into a tirade about how if my pipes are frozen I would still have to pay the service fee, ( which I agreed to) then she asked where I purchased my oil from, I told her, and she stated that unless I purchase oil from them they would not service my oil burner or water heater. last year this was never an issue. on their Angies list page it does not state that you have to buy oil from them. I feel this is very deceptive. so stay away there are plenty of other heating repair companies out there.
Description of Work: very nasty when called, though I knew every service provider was going to be very busy because of the extreme cold weather. my water heater was acting up, and I just wanted an appointment to service it.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


Response from Alcus Fuel Oil & Sons Inc
Hello, I am very sorry to hear that you had this experience. I pride myself on our name and reputation. I cannot imagine why you were spoken to that way and there is no excuse. I want to make sure you are referring to Alcus Fuel Oil and Sons in Amityville, because that is not our policy. We will always service your boiler/water heater regardless of who you bought oil from. I know another company that starts with an Al in our area has a policy like what you described, do you think it's possible that you may have dialed the wrong company? Either way I am very sorry for the experience that you had, and if you give me us a call I'd love to speak with you further. Sorry for the late response, we are getting into the 21st century slowly but surely.

JoAnn J.
02/2013
5.0
heating & air conditioning/hvac
  + -1 more
i awoke to no heat on a 20 degree day,after calling someone i had used before and received no return phone call, i checked Angies list and found Alcus. The woman who answered the phone was very nice and professional. and though i did not expect it, she said someone will be out that same morning. The serviceman "Juan" arrived about 1 hour later, replaced the bad part, and for a very reasonable price serviced our boiler. The heat was up in no time. this service was great from start to finish.
Description of Work: repaired boiler, replaced parts and serviced boiler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Alcus Fuel Oil & Sons Inc
Thank you for the kind review [member name removed]. I am glad we were able to help you. Our service department tries their best to make sure every one of our customers has heat especially in the cold winter months. Thank you for being a great customer.

Diane R.
05/2011
5.0
propane sales, heating & air conditioning/hvac
  + 0 more
They are prompt, courteous, and reliable. Over the years we have had a few oil companies and they are the best so far.
Description of Work: They provide oil service, and service our boilers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alcus Fuel Oil & Sons Inc
Thank you for your review (member name removed). We appreciate your business over the years. It is loyal customers like you that help us maintain our level of service.

    Contact information

    238 Broadway, Amityville, NY 11701

    http://www.alcusfueloilandsons.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured

    Licensed*
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters,
    Propane Sales Services,
    Plumbing

    FAQ

    Alcus Fuel Oil & Sons Inc is currently rated 4.7 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Alcus Fuel Oil & Sons Inc accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
    Yes, Alcus Fuel Oil & Sons Inc offers free project estimates.
    No, Alcus Fuel Oil & Sons Inc does not offer eco-friendly accreditations.
    Yes, Alcus Fuel Oil & Sons Inc offers a 1% senior discount.
    Yes, Alcus Fuel Oil & Sons Inc offers emergency services.
    Yes, Alcus Fuel Oil & Sons Inc offers warranties.
    Alcus Fuel Oil & Sons Inc offers the following services: Propane and oil delivery, install and repairs boilers, water heater, tune up, parts burners, plumbing & air conditioners.

    Contact information

    238 Broadway, Amityville, NY 11701

    http://www.alcusfueloilandsons.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day