Restoration North

I will update when the windows arrive

Mark and the entire staff from Restoration North are an absolute joy to work with. After buying a 100 year old home, I turned to Restoration North to handle my complete home remodel, including kitchen and master bath, and all new hardwood floors. Restoration North did not disappoint!! After meeting with Mark to discuss my project, I knew I had found my contractor. He listened carefully, offered thorough guidance and insight, and was completely honest about timelines, budget, and any concerns he had about making my dream home a reality. I had heard so many contractor nightmare stories from others who had remodeled their homes, and they warned me to be prepared for the worst! With trepidation, I kept waiting for that moment to come â ¦ but it never did. Throughout the entire project, Mark remained professional, responsive, and reliable every step of the way. And he provided such great insight (and patience!) when addressing all my questions and concerns in each phase of the project. From guiding me through my design options, to selecting the finishes and fixtures (he even took the time to personally meet with me at the various vendorsâ locations), Markâ s knowledge, expertise and attention to detail never ceased to impress! My experience with Restoration North was an exceptionally positive and satisfying one, as their quality work, outstanding customer service and exemplary professionalism are bar none. I would recommend Restoration North without hesitation to anyone looking to do any kind of remodeling work on their home, and I would gladly welcome the opportunity to work with Restoration North again.

Thorough and professional staff! I would definitely hire them again!

Our beautiful new kitchen is completed. Working with Restoration North was a unique process, from the initial visit to the completion of the project. First, we met with Mark and Ryan for an initial consultation. The second meeting was with Ryan, Mark and Deanna, the design consultant to discuss what I envisioned and how to make it work within our budget. Deanna was very knowledgeable and professional. Her design rendition was on point. Nick, Ryan and their team were talented in their crafts, knowledgeable and polite. They kept us informed of their progress daily. Mark, Nick and Ryan addressed all issues and concerns promptly. They went above and beyond to meet our expectations. Thanks for a job well done!

Professional, pleasant and thorough

Beautiful remodeling service, outstanding workmanship. Canâ t sing enough praises for this group of very proficient guys and their work. Would recommend and use again for sure!

Representative seemed to be vetting ME for whether the company should bother looking at my project. I wanted a complete kitchen renovation, yet he spoke about the NFL players they had worked with, and my age reference whether they should come do the job, how long did I plan to be in the house? never once asking what I was looking for. As I tried to direct him back to the project I wanted, he kept talking to me of future plans and the material my house is made of and whether it would be **valuable** to redo my kitchen. Then he said I was shortsighted and not thinking of these things. Really. Who calls for a complete renovation without having thought about? They will not be getting my business.

Great communication and very detail oriented!

I can honestly say that in 27 years of home ownership, in three homes, in two states and considering the numerous contractors I have hired to complete projects from kitchens, bathrooms, roofs, windows, painters, landscapers, and handymen, I have never come across a more unprofessional, arrogant, and utterly rude individual than Mark Eckard of Restoration North. Mark contacted me regarding my quote request and immediately asked about my budget for a kitchen remodel and small bathroom. I replied that I was thinking around 50k. He said that was too low and there was no way I would get the kitchen done for that, let alone a bathroom and that I should go review my budget and get back to him. Mind you, without stopping by and seeing what the project looked like, telling me anything about his experience or sharing the work they do. I decided that I’d move on to someone who would be willing to conduct a professional evaluation and perhaps educate me on the market and help me design what I was looking for as I already had a 40k cushion in my budget expecting overruns. It sounded to me that Mark wasn’t interested in my project, only that I was willing to state my budget to see if it was worth his time. Fine. I decided to move on. Today Mark decided to follow up via text - which I have to ask “what my schedule was like for a consult.” I replied that my wife and I work from home and were available on the weekend also. He said that he remembered that we have an older home that had not been updated (never having seen it mind you) and again asked if we revisited our budget. I reiterated the 50k figure and the fact that he told me that I was out of my mind for that figure and that I found it an interesting that he could tell, without even seeing the space, that my budget was too low and that he must have an app or the ability to read minds to allow him to be so certain of his figures. He replied that 50k was not enough for a full kitchen in a house that age. And that he doesn’t lie to get jobs and on and on. I replied that I didn’t say he was lying, just that i found his approach interesting and that perhaps my figure was low but I hoped for a more through needs assessment, perhaps an education, and maybe someone who will present solutions that make sense to me. I said that perhaps after I get an education I’d give him a call and he should consider this my constructive feedback. He replied, after some blather about his 30 years of experience, “your number was unreasonable, and I told you that. I don’t need to see your setup to know that. You need 90-110k to complete your kitchen, bathroom, and laundry. You’re nowhere near that (again, without explaining what he would do and how, I could be convinced) and based on my years of experience dealing with many markets across America I choose not to focus on projects that won’t pan out. I just don’t have the time. My time is valuable and irreplaceable….” I said they I was sorry for his difficulty and that his response was truly unprofessional, wished him the best of luck and said he need not reply. So…he replied. “Sorry you feel straightforward is unprofessional. The fact is, it’s my time and if you dont respect that my time is valuable then no I don’t need to come educate you on a job you probably won’t do.” It goes on for 3 more paragraphs. Apparently $50,000 wasn’t enough respect for this bozo to even bother to stop out and see what I was looking for. I have screenshots of the text string. It’s really remarkable.

Very professional and very neat about their work. They started when it was scheduled to start and finished in the time they said it would take the work is very impressive and we are extremely pleased. The work was extensive and included structural work as we had our ceilings vaulted and three walls that were removed and required beams the work included the kitchen, family room, living and dining room as well as two bathrooms oh and one bedroom. With new floors throughout the house , electrical and plumbing work all aspects of this job were were done to perfection . As a side note even the town building inspectors were very impressed. We would use them again without hesitation.

Restoration North Mark,Ryan,Nick and the rest of the crew were truly professional always striving for perfection, always going the extra mile from design to workmanship.True professionals at their craft. If you re looking to start any major renovations I would highly recommend you call them first.

Availability was immediate with outstanding service. Professional's through and through. Once the job was completed they walked me through maintenance and all. I would go with these guys 10 out of 10 times, for all my plumbing needs!

They were absolutely great--vert professional and on time. Their staff got back me very quickly and answered my questions. They were clean, didn't leave a mess, and competitive with their pricing. I didn't realize that they could offer a financing option, but was able to finance the whole project. Originally, I reached out to them just for my kitchen cabinets, but they were able to help me manage the entire project.

Mark was excellent. He was very straight to the point and attentive. I also appreciated him for listening and not trying to up sale on anything Great company..