Window World of the Capital District

The guys who did the work were a little late, but no big deal. It was a Saturday. My only worry because it was December. Finished by dark. Wow!! They were quick, neat, professional. They finished way ahead of dark. I would recommend Window World to my friends & family. Thanks!

Positive experience started with Jim, the sales manager, who came to the house to give me a quote. Punctual, pleasant, professional. David, the installer arrived on time, he was very neat. The installation was done perfectly and more quickly than I expected. Five stars!!

Very pleased - high quality product - very professional installation.

Guys were even early, which was nice, and performed an awesome job. Windows look great and they cleaned and vacuumed also. 100% Satisfied!

Very well. The installers were quick, professional, and cleaned up everything nicely.

Had 3 windows replaced by Window World. They were fast and courteous. Will hire again to complete replacement for remaining windows.

Sales on time, not pushy, explained everything, Installers on time (Jan upstate NY), removed old & put vac up any materials around windows. Did not compare referred to us so primped

Started out by tearing everything off, not careful, just in a hurry. Broke some electrical fixtures and sprinter control box.

The installer was on time prepared & got right to work. Finished in 3 hours instead of all day. We are very pleased with the results.

The workers were punctual, did the work required answered questions & left the premises as they formed them.

Independent contractor Kevin was on time, courteous, professional and went above and beyond where was expected.

Excellent. The Installers did a great job. Sissified with the total experience.

Was one of the easiest experiences I have had with a contractor from the salesmen to workman. She installers were courteous, efficient and I had no problems with their work.

Ed Danston came over to give estimate within a couple of hours. Ordered windows and within a few weeks they were installed. I was not home when work was done. Windows look great, very clean job and area was cleaned up.

The salesman, Bill, gave me a rough estimate over the phone. Surprisingly, there were no hidden costs. I ended up paying what I was quoted. I was told I would get them installed in about 12 weeks. They actually installed them in about 8 weeks, ahead of schedule. The install guys showed up on time, did the job in the time they said they would and were respectful of my home. They cleaned up everything before they left. I am very happy with the whole process and product. They look great and drastically improve the look of my home, inside and out. I had a particular problem with my old windows which were very poorly finished and were drafty. The installers caulked the gaps, filled in the drafty areas and professionally finished around each window. We are happy and much warmer. Time will tell whether they leak or if the warranty is honored. I will be back on Angie's List if anything changes!

Kevin was the installer. He was right on time and courteous. He was extremely accommodating and professional. Also, did a fine job on the clean-up.

I wrote another review rating Window World with a C. This was because the salesman and people in showroom who promised to get back to me, did not. Took about 8 wks for delivery and first delivery did not go well. Thankfully we said do not destroy old door before we examine new one. The door had two different side lites! We had to send it back to factory and wait a couple of weeks for another one. Kimberly Taylor who I finally asked to deal with exclusively was great. She got us money off our bill for all our frustration and was professional, returned calls and very responsive. The second door looked good except it had a small dent in the base plate. We accepted it anyway with a few dollars off again because we really did not want to wait till spring (It was Dec..&I live in snowy area) so we will live with it. I would probably use them again because of their pricing and quality when right door is sent but I would only deal with Kimberly throughout process. I wish I could give it a B- because Kimberly was so helpful - but can only rate without + or -.

Window World removed our aluminum siding and installed vinyl siding. When the job was done, we told the contractor that he had hung the siding too low on the back of our house. He placed it directly over a cement patio with no space between the two to account for winter's deep freeze and the patio raising out of the ground a bit. He said this wouldn't be a problem, but he would come back to fix it if it was. So, as we expected, the patio raised and caused the siding and trim to buckle. We also have areas where the siding is "waffling" because the piece was cut too long. We called them as soon as we saw the damage and they sent someone out and said it will be fixed. They set up a date to fix the problem and when that day came, they just sent out another guy to look at the problem. It's now June and they have scheduled it to be fixed 3 or 4 times and each time a guy comes out to look at it again. The salesman was great and said all the right stuff to get us to use them, but everything after has been HORRIBLE!!! BUYER BEWARE!!!!!

Excellent work! They are beautiful. I plan to call to do the rest of the house. Great prices and good quality materials. Looks great!

Unfortunately we had a lot of rain during this time but the window world employees worked and did the best they could weather permitting. Very professional crew and overall good experience . Would call this company again if I move in the near future.

From estimate to install all went well. Excellent job, good service.

I liked their cost and convenience. They worked fast.

Staff at Window World do not return phone calls.

I was very pleased with them. There were no problems. Price was reasonable. Quality was very good. Responsiveness was very good.

They are absolutely fantastic. The windows are great, they are guaranteed, and they answered my questions as soon as I called. Everything was excellent and they followed through on everything. They were on time and didn't leave until everything was finished.