United Building Maintenance Inc

I made an appointment for 1:30 on 5/3 for them to clean my house via a Living Social coupon. The first appointment they missed. I called a hour after the appointment time and was told there was no appointment on the schedule and that they would call right back. An hour later I called again. This time I spoke to Lee, the person who set up the appointment. He remembered setting it up, didn't know what happened. So we set up a second appointment and they were to arrive between 12-12:30pm 5/10. An hour after the scheduled appointment time on 5/10, I called to see where they were. I was told they showed the appointment was for 10:30am and they came here but nobody was home. Aargh! I am done with this unprofessional and unreliable company!

United Building Maintenance arrived a few hours late and did a lousy job overall. I was present for the afternoon they were at the house. Right from the start I noticed they were not changing their dirty water in the buckets as the water got really dirty. So I asked them if they would do that. They did not take the iniitiatvie to change the dirty water as the water got extrememly dirty through out the afternoon. I had to asking them to change the dirty water all afternoon. They brought a truck with water in it to do the job. However, they said they ran out of water at one point. I offered for them to fill their truck with water from our well to keep the process going. I still continued to notice all afternoon that they were not changing the water as it got really dirty until I asked them to do so. The workman pointed out the first wood floor as he finish it and said "how does it look?". I said "I don't see any difference". They did not do a thorough job. After United Building Maintenance staff left I went back with my swiffer wet mopped and was horrified to see the dirt we were removing from that first hard wood floor he did.. We went through litterally dozens of swiffer wet mop pads on each floor we hired them to clean before we reached the shine of the hardwood finish. We hired them to clean and seal the grout in 2 tiled bathrooms. They cleaned just enough grout so we could see the original color in a few spots. However, they left the rest of the grout dirty and then SEALED in the DIRT! It looks horrible. I contacted the company and talked to the owner (Helen). She was very disrespectful and unprofessional. She told us to take photos and send them to her. I did send the photos to the owner and the representives. Then I made several calls to the company before hearing from their representive (Kathy Wright) that they had the photos and were going to have a meeting regarding this issue. . My request was that they come back and do the bathrooms and restore the grout to the original color that we could see in a couple places and then seal the gout or return our money for all the work they did not do that day. I again contacted the company and spoke with the owner (Helen). She again was very abusive, hostile and unprofessional. She said they were not going to do anything to rectify this situtation. I would not reccomend this company. United Building Maintenance "Cut's Corner's" They DON'T Clean Them!

The carpet cleaners arrived on time with a van and ran a steam cleaning hose in to the house. Before cleaning they pre-spotted all of the stains. They moved room to room moving the furniture when they needed to clean underneath it. After the cleaning was finished they sprayed a carpet stain protectant on to help prevent future staining. The two gentleman carpet cleaning did an excellent job and I will call United back when this work needs to be done again.