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S C Bass Plumbing Inc

Plumbing, Drain Cleaning, Natural Gas Lines,

About us

Additional contact name - Stephen C Bass. Additional DBAs - S C Bass Inc, Bass Service.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, boiler, water heater,filters & softeners, gas lines, faucets, fixtures, drain cleaning, sump pump & radiant heating.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.712 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
50%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
3.7
value
3.8
professionalism
3.8
responsiveness
3.9
punctuality
4.1
Showing 1-12 of 12 reviews

Timothy J.
12/2020
1.0
plumbing
  + -1 more
I hired Bass Plumbing to do a few tasks for a bathroom renovation. One job entailed reinstalling my toilet after having the bathroom floor retiled. Their service technician decided it would be appropriate to install my toilet on a flange that was not bolted to the floor in ANY way. I discovered this issue after the toilet starting to leak from too much movement (because it wasn’t bolted to the floor), breaking the wax seal. When I called to complain, they explained that yes, the technician probably should have mentioned (really?!) that the flange wasn’t properly installed, but as flange installation was not on his list of jobs to complete at my house, he bore absolutely no responsibility for the condition of the flange at toilet installation. They would come install the flange properly, but I would need to pay for it. They would reset the toilet again for free. I agreed to those terms as long as it wasn’t going to cost $200 or some other ridiculous amount. Any guesses as to the amount they charged to bolt a new flange to the floor? $175 + tax. After a quick, charged conversation with the office where everyone was annoyed and angry, a $100 charge was agreed upon. Thus far,I can’t find anyone who thinks that a PLUMBER installing a toilet on a flange not bolted to the floor is acceptable, but if you’re that person, then Bass Plumbing will probably be a good fit for all your plumbing needs. If, however, you think there is even a small chance that, like me, your plumbing needs will require someone with initiative, problem solving, or the ability to deviate as needed from a pre-decided task list, keep searching.
Description of Work: Install during bathroom renovation

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$1,500

Ellen R.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: The cost of service was covered by the builder of my new home, but was still very important to me. The plumber came right on time, knew exactly what the problem was, fixed it with a smile. Very happy. Would recommend,

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

philip P.
02/2015
4.0
plumbing, gas leak repair
  + 0 more
Not as though it matters but they need to restructure their Customer service , put a consistent pricing model together , last use a more efficient employee screening structure, Service to me is the one thing I look for especially when I do have a issue with the service not to be told problem has been taking care of then being thrown in the trash can, I hope you do take this and the other reviews serious , because you have impeccable timing when I called, the guys that ran gas lines and installed my kitchen stove were Great! Told what the price was before hand ,When they left I was in lala land, Unfortunately I would never use you again , your customer service left a bad taste in my mouth,it's not about the job but about after the job how this was handles by your C.S. if it wasn't for how the CS handled this I most likely would of used you again would I recommend anyone here to use your company Absolutely ( everyone deserves another chance) no one is perfect but I hope you will look at my reviews and others and improve your service and pricing guidelines and how you hire your employees because this last technician was nothing in the ballpark like the first 2 guys were ( I'll leave that as that)
Description of Work: This is a update to my first review so not long after I posted on here I got a message left from bass They forgot to send my refund like they said they would 2 months before I left bad review Interesting.. so I got $ 50.00 check today, in their message on my phone he says : I wish you would of called me instead of using your Keyboard , hmm isn't that what I did originally 2 months before that's when I was told refund would be sent , well all have to say is in the year 2015 using the Internet (keyboard) is the way 80% of everyone communicates, and in fact that's how I found bass plumbing, if we didn't everyone on here would have A+ rating , in my opinion if a business gets less of a rating then it's up to them to address the problems within their customer service ( CS was the one who gave the price not the plumber)

Rating CategoryRating out of 5
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$139

Betty Jo M.
07/2014
1.0
plumbing
  + -1 more
I don't know what it is with this plumbing profession – I can’t get any of them to show up much less return a call to make an appointment! Maybe it's just that so many of them are independent contractors and if it's too nice a day and they don't really need the money they simply blow you off. I do apologize to those of you out there who have a work ethic but you are in the minority! I first learned about Bass Plumbing while at Home Depot. As I was loading up my car I noticed the Bass Plumbing truck in the lot. I even made the comment they look legit I wonder if they would show up! As it was, I'd called 2 other plumbers and I even put an ad on Craig's list but not one person returned my call or responded to my ad. Hoping Bass Plumbing was different I hung around for a bit until the guy driving the truck came out. I don't recall his name but I walked over and struck up a conversation. I told him my dilemma with trying to get a plumber and explained the project to him. He told me and quot;Steve was the guy and he was very reliable. Somewhat joking I asked and quot;do you actually return calls, keep appointments and show up on time?and quot; Well of course he said yes and so I got their card and left to go home. The next day I called and a gal answered the phone: maybe and quot;Steve's wife or girlfriend?and quot; She took my info and assured me she'd get the message right out to Steve and he would call me back shortly. I guess and quot;shortlyand quot; is subjective as they never called me back. I even called them back twice; getting an answering machine both times and I emailed them once. Nothing!! I guess Bass Plumbing along with all those other plumbers were “gone fishinand quot;. It just blows my mind how crappy our work ethic has become. I grew up in a small town where all the electricians, plumbers, wood workers etc. were one man operations and you knew them on a first name basis. They showed up, on time; they charged a fair price for a good job done, kept their promises and never left you hanging. Now-a-days all you hear is whining and complaining about how bad the economy is and there's no work... Well maybe if you SHOWED UP - you would make a good living. Needless to say Bass Plumbing joins the ever-growing list of “No-Shows”
Description of Work: Nothing! They never returned my calls as promised & never showed up

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Sarah S.
08/2013
4.0
drain cleaning
  + -1 more
That experience was good. They did the job good. They are honest and professional. They get the work done.
Description of Work: We last used S C Bass Plumbing quite awhile back.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Carrie G.
01/2013
4.0
plumbing
  + -1 more
I have dealt with this company in the past and they where prompt and efficient so I called them again. They arrived the same day to access the problem. They replace replaced the expansion tank and the release valve that day . Unfortunately they were just the symptoms and they had to return the next day to replace the fill valve which failed and caused the initial problem. All the repairs they did would have had to been done regardless. They where prompt and courteous The repair where done correctly . I would have hope that they could have realized that the fill valve was faulty on the 1st visit saving me a return visit. I did not have other estimates so I don't know whether or not the price of the repairs was the going rate or not but does seem a bit high to me.
Description of Work: Water overflow from expansion tank
Rating CategoryRating out of 5
Yes, I recommend this pro
$700

Joseph D.
11/2011
1.0
plumbing
  + -1 more
We decided to use them on the basis of availability. They were supposed to come back and do the rest of it for $100, but they wanted to charge us an additional $750 when they got back. They did not keep to the schedule and they didn't show up several times. They were overpriced and did not stick to their quoted price. They were uncooperative. We actually had to get the work redone. It was a very poor experience. I wouldn't use them again, not even if my life depended on it.
Description of Work: S C Bass Plumbing Inc worked on the plumbing in our upstairs bathroom.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,250

Response from S C Bass Plumbing Inc
Member, My apologies for any bad taste from Bass Plumbing. We strive for 100% customer satisfaction with every customer. According to our records the last time we were at your home was 2009. I am not understanding what work was to be completed and what schedule was not kept. I see you stated the work was done approx 1-1/2 years ago and not completed to your standards, We encourage all our customers to contact our office without delay with any problems or situations that have occured. If there is anything resonable Bass Plumbing may do for you, please contact our office at 518-459-1835. Have a wonderful holiday season.

todd P.
10/2010
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
This is the plumber that our builder used to install all our plumbing and who we have called with any issues to our systems. Although most was covered under warranty, our basement pump stopped working in the height of a many day rain storm a year after our warranty expired. Even though it was on a holiday and during this busy time they responded very quickly and fixed it in no time. We also had an emergency pipe leak and they responded within an hour of our call. Talk about service! They men who respond are all very helpful, very knowledgeable and very professional.
Description of Work: Sump pump installation and leaking pipe fix

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gregory W.
05/2010
4.0
plumbing, drain cleaning
  + 0 more
It went well. They always seemed to know what they were doing. It seemed a little pricey, but I don’t know that they were more expensive than other places
Description of Work: They replaced my sewer. They had snaked it a few times in the past.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Trent L.
01/2010
4.0
plumbing
  + -1 more
They were very professional and they came out on time. We had 3 visits from them and each time they were here either on time or called us to let us know that they wouldn’t be here. They completed the job. We had one problem and they came out immediately to fix it. They were very good and very quick. Their price was very good.
Description of Work: Bass Plumbing replaced the water softener in early December. It was a part of the home warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from S C Bass Plumbing Inc
It was a pleasure doing work for you. Please call us if you have any questions or comments. Thank you for your business!!!

Betsy W.
03/2008
4.0
drain cleaning
  + -1 more
I spoke with the owner, Steve, requesting a second opinion on a camera scope of our sewer drain that had been conducted in the process of purchasing our home. He and his staff patiently listened to our story and he spent time clarifying to make sure he understood the problem. He reviewed our video tape, and called me with his recommendations and an estimate. It did take longer to complete the work than we had hoped, (they had to cancel because of an ill call) but Steve actually came out himself, as promised, 2 days later despite a heavy snow the evening before. We waited about 10 days total from our initial call. The work was completed, and he cleaned up. He was not able to unclog the floor drain, but it was not critical to the functioning of our system. The job was billed by the hour, and he did work diligently for the duration of the time we had paid for.
Description of Work: House sewer drain snaked, attempted to unclog floor drain.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$300

Siobhan M.
08/2006
5.0
drain cleaning
  + -1 more
THEY'RE VERY NICE AND PROFESSIONAL. IF I CALL A COMPANY AND GET A HUMAN BEING THEN I WILL HIRE THEM. WITH THIS COMPANY I CALLED AND GOT SOMEONE ON THE PHONE, NOT A MACHINE. ITS ALL ABOUT CONVENIENCE, IF THEY CAN WORK WITH MY SCHEDULE THAN I WILL HIRE THEM AND THIS COMPANY WAS VERY CONVENIENT.
Description of Work: THEY UNCLOGGED A BLOCKED TOILET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    486 Central Ave, Albany, NY 12206

    bassplumbing.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Natural Gas Lines,
    Water Heaters,
    Wells and Pumps,
    Water Filtration and Softening

    FAQ

    S C Bass Plumbing Inc is currently rated 3.7 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: Closed

    S C Bass Plumbing Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, S C Bass Plumbing Inc offers free project estimates.
    No, S C Bass Plumbing Inc does not offer eco-friendly accreditations.
    No, S C Bass Plumbing Inc does not offer a senior discount.
    Yes, S C Bass Plumbing Inc offers emergency services.
    No, S C Bass Plumbing Inc does not offer warranties.
    S C Bass Plumbing Inc offers the following services: Plumbing, boiler, water heater,filters & softeners, gas lines, faucets, fixtures, drain cleaning, sump pump & radiant heating.

    Contact information

    486 Central Ave, Albany, NY 12206

    bassplumbing.net

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    Closed