Pella Windows and Doors

Horrible. They had an incompetent subcontractor install my door who damaged my brand new few days old floor, broke my siding, damaged the door, left the old door and trash from the installation on my front yard, and left the outside unfinished. It is open to bugs, critters and the weather. When I contacted Pella about the incident, the sent a rude condescending install manager who laughed at the damage that the subcontractor did. Pella refused to provide me with their insurance info so I can submit a claim for the $10,000 damage to my home. There was no support from Pella corporate as these are all independent owners. The door was installed crooked so it doesn’t close, the screen was damaged, their were dents and dings all over the door, the glass was scratched, the guy attempted to nail the threshold into concrete slab (u can’t put regular nails into concrete!!) so they popped up and curled. My dogs paws got injured because she stepped on one of these curled nails. Chris Schaefer, the salesman, refused to return any of my calls or texts regarding this situation. I decided to dispute the charge with my credit card company and now Todd Stivers, the installation manager, said they will not discuss anything further until I submit a certified check. At this point, I want my house repaired. Horrible company. They use subcontractors for their installations who are not insured and if they cause damage, Pella doesn’t stand behind it or offer to repair or file a claim with their insurance provider. All they care about is making that sale, no matter the cost and to **** with their customers afterward.

extremely well. workers arrived on time, went about their work replaced windows & door along with new molding and finished with cleaning up

We were very pleased with the service received from Pella from the initial quote to the installation. The price was very fair based on other estimates we received. They also took a picture of the paint formula we had used on the trim in the room. The window and window trim were installed already painted with that finish. They set up a date for the installation and they arrived on that date. The installers were excellent. They had the window, inside and outside trim done in a matter of hours. They also avoided trampling perennials that were emerging from the ground under the window. I'm not sure how they even accomplished that! Thank you Pella for a job well done!!

Very expensive (see below)--for 2nd time in dealing with company, unable to be given advertised promotional discount on web site/newspaper in spite of talking with agent and later writing to company without ever receiving the courtesy of a reply. The original replacement windows were installed on 10/31/16--a control knob for the blinds was missing on 1 window--a replacement was promised within days but it took until early Dec. to get the problem rectified. On the plus side, the Pella windows are of the highest quality and the instillation people do an excellent job.

I received several estimates to replace a sliding door and 6 double-hung windows. The Pella estimate was higher than the other companies, but I went with them because of their reputation and advice from family/friends. The installer arrived on time in late-August. He was very professional and left no mess behind. The installation of the door and windows took approximately 6 hours. After a couple of days, I noticed that one window screen had a tear and one window screen had a bent frame. Also, one window slid down when opened. I reported these issues to Pella (aka Crawford Doors and Windows), and they set-up a service appointment for mid-October. The service tech arrived on time in mid-October and replaced the torn and bent screens. HOWEVER, he didn't have the correct balance to fix the window that slid down when opened. I showed the service tech two more issues -- the bottom of some window screens were bowed (not flat against the sills) and the side trim had been cut too short leaving gaps/holes in the corners of some windows. He said he would bring weather stripping and caulk with him when he returned to fix the balance. I called Pella several times in November to ask when they would be returning for a service visit and was told they were waiting for a ship order for the balance. They finally called me in December to set-up a service appointment. I told the phone rep to make sure 3 things were to be taken care of -- the balance, weather stripping, and caulking. (I was frustrated that it took 6 weeks to schedule the appointment, so I wanted their next visit to be the last one!!) The service tech arrived on time in mid-December, replaced the window balance, and caulked the gaps/holes in the side trim. HOWEVER, he didn't have the weather stripping. The saga continues. I expected more from this company. Their responsiveness to issues leaves a lot to be desired.

It was too expensive for me; I did not follow up

These were the 5 upstairs windows on my house. 4 years earlier, Pella had installed similar windows downstairs and I had been very happy with the job. Not so this time. Initial installation in December 2014 was fast and seemed fine. Later, however, I walked outside and realized the external cladding had not been caulked and was starting to separate from the frame. I called the project manager who inspected the job, agreed with my assessment, and had the installer contact me to arrange to come and put it right. He kept delaying the job because he was busy on other projects, and on one occasion failed to turn up when he said he would. When he finally came he and his assistant spent only 40 minutes on the entire job. On checking I saw he had still only partially caulked the cladding. The perimeter of the cladding, where it contacts the wooden frame was still not caulked, and rain could get in. I compared the installation with the downstairs windows done earlier, so I could see how the upstairs ones should have been caulked. When I showed the installer what he had not finished, he said if I wanted he would come back in the Spring and finish the caulking. I told him not to bother, since I figured I could do a better job myself. Pella needs to hire and train more professional people. I purchased a premium product, but I received much less than premium service. This is a postscript, to report on action taken by the company as a result of my complaint. The project manager returned to my house and confirmed that the outside cladding had not been installed to their standards. The next day, a different installation team came, removed the cladding and replaced it with new material. They were thorough, professional, and did an excellent job. If I had received this level of service initially, I would have given an overall "A". It is to Pella's credit that they returned to make good on the work.

Every part of the process was Excellent. Jason was our sales person. He came to the house. He explained in detail all the replacement vinyl window lines that they sold and all the specifications. He took all the measurements and we chose the type of window and he stated that he would go back to the store and write up a quote and email it to us. We got the quote right away and scheduled for Jason and the project manager, Bob, to come to the house. Bob took all new measurements to verify what we were ordering. We put in the order and they stated they would call when the windows came in to schedule the install. The windows came in quickly and the work was scheduled for the beginning of December. A two man crew should up before 8 am on the day of the install. They put down all runners in the house to protect the inside and looked at the work site for the work to be done. They were able to do any work they needed inside the truck that they showed up with. All windows were installed in one day including the aluminum they used to wrap around the outside of all windows. The blew in low expansion foam to insulate all windows to the frame and made sure everything was well fit and level. They completely cleaned all windows, frame and glass and instructed us how to use and clean them. They had to come back a day later as the one crank window they replaced by the kitchen sink did not come in with the other windows. Only one of the two man crew came back to do this. The crew was polite, professional, good workers and cleaned up everywhere inside and outside !!!!. I never found a spare nail or chips of aluminum or any debris. They also completely cleaned up the driveway. Even though they gave us a discount on the price because we were a previous customer, the work was a good and professional as the first time they installed an atrium door for us several years ago. Also at the same time Jason took a look at the piece on the screen to the atrium door. The slide mechanism that can hold the screen door open was starting to rust on the bracket due to exposure to the weather. They ordered a whole new mechanism and installed it at no cost to us. They are so good at what they do from the beginning of the process to the end. I wish we had more work for them to do for us. When we save up money again we are thinking of having them replace our front door and side window, Their products have awesome warranties and the customer service is great as well.

It was all good. Everything was great.

They were very good. The installers were just plain super. I would use them again with the same installers.

They were great. I would use them again and again, especially the installation crew. They were fabulous. I've asked for the same installation crew twice.

It was fine, they were good. The windows are fine, they reduce the noise. They did very nice work. They were here on time. They were here everyday. They were very nice and very professional.

It turned out very good. We have had them in two occasions because we did the house in two stages. They are pros, they know what they are doing. They are expensive but you get what you pay for.

We ended up having to get it replaced because they did a very terrible job. There was damage to the door and it was obvious that the contractors didn't even bother looking at anything. They put it in and by the time they finished it, it was night. When we checked it the next day, you can see that when they took all the packaging off, is that they have sliced up a whole bunch of it with like a knife and they had just left it like that so we had to call them. They had to end up ordering a whole new door and we had to go through the whole rigmarole all over again. The service guys were here on time.

Everything went well. They were good. There was no problems.

It was fine. They came right on time. They were excellent.

It was fine. The work was perfectly what I would have expected. They did a nice job. We had some problems but they fixed them. They were what I would have expected. I would definitely recommend them. On the 22nd of this month, the last person was here bringing me the screens that they did not deliver because they were broken. Their prices were a little high.

The service went very well. I don't remember the price, but it was average and competitive.

It was fine. They did the job and it was professional. It was a good product. It was Pella after all. They are expensive. It is a quality product but it is very expensive. I would use them again if I had the money.

They were fine on their punctuality.

It worked out very well. The labor actually cost more than the parts. They were very good.

Installation went fine. It was performed in the manner described. When we need some fix up a month or so later, they came back and did a great job. We lover our Pella door, and highly recommend it. But be aware that even with the discounts, it is NOT inexpensive.

Crawford job site manager assured me several times this was "a three day job." It took the installer three weeks, as he tried to fit this job in among many other jobs. The triple window in front was installed leavng an air space at the top. On extreme rainy days water runs into house above sliding glass doors in the rear. All installers are independent and take jobs installng windows in order to offer their services directly to you to replace your siding, etc. Their price for sidng is at the higher end. I let him use my garage for storage because job was to last 3 days. After 2 weeks,he stored items for other jobs. One time he came to my home only to use the toilet. The installer typically hires an assistant. Our assistant knew nothing about windows, and seemed learning disabled. The work was acceptable. The delays were not acceptable.

Great! Quality product. I have Pella windows installed in other rooms of my home. The workmanship was wonderful with the contractor provided Hodges Remodeling. I have used the contractor for several other projects in my home. I am very pleased with product and installation.

We got a quote from Pella for all new windows in our home. This was one of several quotes we got for windows, all from well rated companies. We were looking for quality moderately priced windows. The sales representative came over measured our windows and told us about Pella, he was very professional and we did not feel pressured. One item that came up is that Pella only does window replacement using the existing frames as opposed to a full replacement, they were the only company we got quotes from that did not offer both options and we were leaning towards full replacement. The real surprise came when we got the quote which was about 75% more than the next highest quote. One oddity with them is that they price per window as opposed to the whole so i suspect if you are replacing a window or two they may be more competitive.