Parkview Landscaping and Home Improvement

unknown

I found this guy by stopping him in the street when he was working on somebody else's yard. Kind of risky, but I found a diamond. Jarrett and his team do an excellent job at a fair price. Jarrett's professionalism is without flaw. He communicates with me regularly so I can then inform my tenants when he will be there. He shows up when scheduled. If there is a problem, he corrects it immediately. I can tell he takes pride in his business, and I am impressed. I noticed his one review on Angie's List was negative, but I also noticed he responded to it by taking full responsibility and doing what he could to correct the problem.

Initially, we were very happy. The spring clean-up was great. Mowing was on the high side, but they did not have many clients in the area. We understood and agreed to $50 per mow because we were happy with the spring clean up. The next visit was for power washing the fence and walkway, cleaning the gutters and mulch. They did a great job, but were unable to finish the fence that day. Based on past performance, I paid the invoice in full. I received several assurances that they would be back to finish. However, they have not returned since May 9th. We got replacement mowing service and contacted Jarrett on June 12 to cancel mowing and to find out when they would be returning to finish the fence and whether or not they would be completing the other work I had requested. He replied within an hour and promised that they would return ASAP, complete the fence and provide the other services. That was the last I heard. We were pleased with the work that was completed. But obviously disappointed that we paid in full for a job that was not completed. It's been more than 3 months since the last contact. It would've been much more professional to issue a partial refund in June, since they knew they were not going to return.