Main-Care Energy

I've used main care for my apartments for 10 years. They recently hired a new salesman Scott Rockwell. Who basically gave me a one-week notice before they picked all 7 tanks on Halloween leaving all my tenants without heat. There are much better propane companies out there if you're looking. Stay away from Main-Care Energy!

Main Care is one of the best companies I work with for anything household heating and the only one I will work with from now on. No matter when I call my concern is handled immediately and a real human answers the phone (even on a Sunday holiday). Their prices are great their customer service is even better. 10 stars out of 5!

We purchased a whole house generator from them. They sent one guy who stood in the driveway smoking and complaining how he should have someone there to help. He shimmied the generator out of the truck and it slammed onto the ground. For two years it didn’t work properly. They finally fixed it after numerous calls and complaints. They missed our propane auto delivery. While on winter vacation the fuel ran out, the furnace stopped working and our pipes froze.

I am totally appalled by the main care energy oil delivery personal "patsy" as he identified himself , driver of oil truck 89 today, came into our yard across the gate, USED the gate as a cover and STARTED TO PEE ON OUR WALKWAY!!!! I went out there to make sure that gate was open for the delivery person, because it has been finicky, and I ended up seeing FULL frontal private part of an ugly old guy. Does that constitute public lewedness??? isn't it criminal activity to flash someone in their own back yard??? LOOK AT THE PHOTO, SEE THE SPLATTER MARK NEAR THE GATE ON THE CONCRETE, THAT'S THE GUYS PEE!!!! OUR DOGS HAS BEEN SNIFFING THE AREA FOR A WHILE NOW, SO GOD KNOWS HOW MANY TIMES THIS GUYS DONE THIS IN THE PAST. We trust the company to deliver the oil, give them access to our property so that they can do what they need to do, and THIS is what they do??? OUR HOUSE IS NOT A PUBLIC REST ROOM! UNBELIEVABLE!!! REPORTED TO GUILDERLAND POLICE.

The service was excellent. The technicians were personable, reliable, and so helpful. They didn't have the part and my home was cold; the technician returned with two heaters. Will and Brandon are superb and so very professional. The service called to inform us they were on their way, therefore, we did not have a long wait time. The services were $300 less than a quote we received from a competitor and Main Care will be the service I call first from now on. Thank you to a great team.

I don't have anything bad to say about the company at all. It's either 35 or 40 years I've been with them, or maybe it's 30 years. They are very professional, quick, very clean, and nice quality name equipment.

I've been using Main Care for probably forty years. I actually have a budget plan through them where they come and I have oil fired hot water and heat, so they clean the boilers and stuff. And I have an air conditioning unit which they replaced two years ago for me. The cost comes all underneath my budget plan. I pre-pay a yearly thing and it includes my oil propane and the cleaning and stuff. They cost a little bit more, but I think it's well worth it. They're very prompt and their service is fantastic. I think you get what you pay for. You want the best, you pay the most. I guess for the hot water and the furnace, they normally spend two or two and a half hours. The workers are very professional.

It cost nothing because I purchase a maintenance contract every year. Responsiveness was very good. They are home owned, very friendly and very responsive. The workers were very professional, clean and nice. ?I?ve used them for about seven years.

Quickly repaired, fair price, very prompt service.

Can't say enough about the service. All (3) Techs were punctual, courteous, professional and knowledgeable. No pressure either. Very happy with Main Care. Highly recommend.

Generally, I've been happy with Main Care. They aren't that familiar with it. They don't carry parts for it. That has been a frustration for us to the point where we discontinued our service with Main Care. They did the job and they expressed their willingness to repair this particular brand. They also said they don't carry spare parts. We felt it wasn't acceptable to the standpoint of paying extra money for their service if in fact we have to end up waiting days for a part to come in. They do a fine job and they're a reputable company. I would recommend them. They didn't suit our needs when we changed our burner. We discontinued gold status because they didn't fully support the service of the new brand of burner we purchased.

I was on auto delivery for both oil and propane. They let my propane run out twice last year! I had to call them back twice for shoddy work performed on my oil fired boiler. They left the floor filthy and the boiler was only half assed cleaned. I reluctantly signed again this heating season only to find out they have only gotten worse. Same boiler issue. I had a silver service contract thrown in for free if I agreed to sign. They dropped their prices as well, only after I complained that they were gouging me. (we were on the budget plan) and there was a price cap. Well, they charged me the FULL CAP PRICE instead of the going price for propane and oil. I then got billed for the boiler cleaning service this season. I called and was told that I had no such "free" service. They in fact told me that if I did not pay for the cleaning, it would be forwarded to a collection agency. Also, We agreed on a capped price of $1.99 for propane and $2.79 for heating oil. I get my first propane delivery and see that they are charging me $2.29. I call and once again had to argue with them. They were very rude. Then mysteriously I stopped getting paper bills in the mail. I had not paid for two months before I caught the error. I called them and was told that "oh we sent you an email telling you that we are updating our website". That was BS as well. I probably have 25 emails going back and forth with them over issues. Finally I'm saying the h*** with it and I am in the process of locating a new supplier. BTW. I have a credit of over one thousand dollars that I have not used since this was a mild heating season. I get a bill in the mail two days ago for $171.80 for April and then the same will be due in May finishing up my budget plan for this season. I called main care on Monday and asked why I should make these last two payments as they already owe me over a $1000 and that I am not renewing my contract. Just refund me the difference and we will sever our ties here in May. The receptionist put me on hold for 10 minutes or so why she talked to the manager. She came back on and said I needed to make these payments as there would not be enough money in my budget plan for next year. I told her again that I was cancelling, not renewing for next year. She put me on hold again and came back five minutes or so later and told me that "the manager is not here and would call me back" Huh? So, here it is Wednesday 3/16/16 and no one has called me back. Looks like I will be contacting the BBB or Attorney general to get my balance back. I just have that feeling

... They said with the age of the house, they should be changed. They also filled up the oil tank at this time. The oil ran out, so we called for service. They refused to come out and provide oil even though our account is paid up to date. They stated we MUST have the lines changed and will not deliver until this is done. How can this be??? This was just a recommendation and there is no code that says this has to be done . After escalating this since I told them we have small child in the house they said they would come out and put 25-50 gallons of oil in the tank and had to service the system since the oil ran out... The tech that come out said there was no code that said we must do this immediately. How can they do this to a customer?

Used them for propane to heat up house. And they would never come regularly to refill the tanks. Had to keep calling them to come fill up in the dead of winter. Not great customer care when problems need. But the the driver that came to the house was always good and respectable.

My experience with them has been fine. Their price is fair.

My wife called about setting up a service call for our hot water heater. The company asked for her social security number to set up the account. There is no good reason for this; other than using it for fraud or to run a credit check which is not required for a simple service call. I would avoid this company in the future.

They have always responded with in a reasonable time frame, been courteous and professional. When question arises on some other item they also have been very responsive and professional.

Last year when I was shopping for a company to change my heating system from oil to natural gas, I asked for them to give be an estimate for the conversion. The representative gave me a quote over the phone of " at least $8,000.00 " without ever coming to my house to see for himself what work would be required and get a more accurate idea of the cost. I know people that work there and I cannot understand why I have gotten the brush off twice.

They are prompt, efficient and thorough. In 12 years I have only had one problem. They come once yearly for service or whenever I need them. Actual oil deliveries vary and I am on a budget plan so their prices are lower.

UPDATE JULY 2013: I found another company that is charging me $1.26 less per gallon of propane than Main Care charges. ORIGINAL REVIEW: This company's propane tank was hooked up when we purchased our new home, and a refill ticket was stuck in the door on the day we moved in. We continued service with them, being new to the area and unfamiliar with other companies. They came out in November to service and clean the furnace and oil tank. $300+ for that call. The tech recommended their Gold Service, with a discount on fuel delivery and various services. $250. On December 20th, we started smelling a weird odor when the furnace kicked on. Service tech came out and told us we had a huge hole in our furnace and by law, he had to shut it down. When asked what our options were, he suggested space heaters until we could figure out what to do. He offered to supply some from Main Care, but apparently they were all out. This call was an additional $250. The first guy couldn't see there was a problem forming? That totals $800 for two service calls and not a thing to show for it but a broken furnace and no heat source. The propane has been another hassle. We are on a fixed income, and have a limited budget of $60 each month for propane. These people refuse to work with me to provide the amount of propane I need. They require a complete fill at each visit, which usually is more than my budgeted amount. Their excuses are myriad, and not one of them holds water. The driver can't read the gauge and give me a 75% fill? They can't let me stand at the truck and tell the driver when it's approaching a 20-gallon fill? When I complained to them about their deficient customer service, they basically shrugged and said, and quot;There's nothing else we can doand quot;. I told them I would be looking for a new fuel supplier and the response was, and quot;That's your choice.and quot; With an attitude like that, they obviously don't need my money, so I am looking for a new provider. Shame on Main Care Energy for driving away a potential lifetime customer in this economic climate.

They have always responded very quickly and professionally. I am totally satisfied with everything they have done for me and I have been a customer for many years. I would not metathesis to recommend to anyone.

They were very good. We used them for years and they always delivered on time. They were professional and in the past installed furnaces and hot water heaters. We recently converted from oil to gas but never had any problems with the oil.

They were supposed to come yesterday, between 8-12 and never called. I called pretty angry. They apologized and said that the lady forgot to schedule the appointment. The guy came out and is doing a survey and has no idea what he's doing. The manager was supposed to come out and give us all the information in person, like we were told. If they wanted my business, they should of sent someone who knew what they were doing.

Overall, the job went very well. Two Main Care Energy service trucks arrived as scheduled. Two technicians worked for 2 and a half days removing the old furnace, installing the new furnace, removing the oil tank, and installing the thermostat.

very well. the response was prompt and the repair completed.