The Capital Region's most trusted name in providing quality products and dependable service to homes and businesses. Offering sealcoating, paving, crack filling, patchwork, striping, and pavement markings.
After assessing Luizzi's professional work on a nearby driveway I was convinced that they were the company I wanted to replace my old driveway. I was very satisfied with the new driveway and their impeccable customer service, satisfying any of my finalizing requests. I highly recommend their services.
Description of Work: Removing old driveway, laying down a packed stone base, and installing pavement for new driveway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Lynn K.
07/2019
1.0
driveway pavers
+ -1 more
Terrible customer service. Luizzi’s crew showed up at the wrong address and performed work on my neighbor’s house instead of mine. My neighbor sent me texts and pictures of what had happened. I called Luizzi’s to report the problem. Luizzi’s never got back to me until the next day. Total failure of communication about their mistake or the status of the work on my property. On the phone, the owners (Vanessa and Bryant) were completely unprofessional. Although she is an owner, Vanessa “recused” herself from the mess her company created. Then, the next day, when I requested an accommodation for the inconvenience and frustration I had experienced, Bryant screamed at me on the phone and falsely accused me of making racial slur against my neighbor. Will never use this company again. The worst customer service that I have ever received.
Description of Work: New asphalt driveway
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
Response from Luizzi Bros. Sealcoating & Striping LLC
The address of this job was transposed and we ended up doing work erroneously at her neighbor's house. We replaced the neighbor's driveway free of charge for our error. To make matters worse, a huge lightning and rain storm came through and we were forced to return the next day to finish the driveways. Any person with common sense knows you can not install a quality job in a torrential downpour. For the mishap, this customer wanted 50% off her driveway as well. We counter-offered her a free sealcoating for the time she spent texting her neighbor and then calling us. She refused. Unfortunately, for this customer, she did derogatorily describe her neighbor's ethnicity and our Business Manager did determine she would be biased in negotiating a discount with her and passed the task onto the Owner to discuss with her. In which the owner did have to yell over her, because this woman refuses to even let you speak. THIS CUSTOMER AND HER NEIGHBOR'S DRIVEWAYS BOTH CAME OUT BEAUTIFULLY. It really is a shame that this customer is acting this way. She even threatened us with her position at the Attorney General's office in a desperate attempt to intimidate us into giving her a discount. This behavior is exactly why we told her we would file a formal complaint against her with the NYS Public Integrity Bureau. Naturally, I would only expect for her to file a negative review in retaliation.
Vanessa M.
11/2014
5.0
driveway pavers
+ -1 more
I had an old faded driveway with some pretty substantial cracks. I wasn't sure if just sealcoating it would do much but figured something was better than nothing. and WOW was I impressed. They thoroughly cleaned and edged the sides. They filled all the cracks. When I got home it looked like a brand new driveway. I have a huge driveway and it was Definitely worth every penny. I'd recommend them hands down.
Description of Work: Sealcoated driveway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Jeanne M.
10/2013
5.0
driveway pavers
+ -1 more
Our landscaper had dug out the area to expand our driveway. Then we realized we MUST get it filled and finished this fall. Luizzi Bros. was able to schedule it within two weeks of our call to them. They filled it (with whatever pavers fill it with) put in binder and asphalt. They were professional, prompt and neat. Now we have the room to park our RV.
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Service Categories
Asphalt Driveways
FAQ
Luizzi Bros. Sealcoating & Striping LLC is currently rated 4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Luizzi Bros. Sealcoating & Striping LLC accepts the following forms of payment: Check,Financing Available,PayPal