Kitchen Stone Design

Punctual, generally good to work with, reasonable price, counters looked good on install. I was sold the Matt finish. This is no finish at all, as any liquid, including water, will stain the stone. Perhaps the installers did not use a sealer at all. A few months later, in spite of the care that we took, my counter is full of stains that cannot be removed. Salesperson basically said not to use counter as a counter and gave me the number of a refinisher that i was to pay for. Photo is dry water stain. Rest of counter is worse.

We chose Kitchen Stone Design (KSD) for the countertop installation in our new kitchen because they offered the best deal. We signed the contract and prepaid KSD half of the estimated cost. In the middle of the project, it turned out that KSD manager Kathryn Heller made an arithmetic mistake while calculating square footage of the countertop area, and we were to pay additional $1,000 (or 20%) over the quoted cost. Instead of negotiating the ways to resolve the situation, Kathryn Heller informed us that KSD had unilaterally terminated the contract. They finally returned our deposit minus the template fee ($250). As a result of our “collaboration” with KSD, we lost the money and valuable time as the countertop installation was a part of a big multitasking kitchen renovation project. Conclusion: I would not recommend working with Kitchen Stone Design under any circumstances, as this business is not predictable and reliable, and Kathryn Heller is the worst manager I have ever met.

If you are looking for stone countertops, Kitchen Stone Design is the place to purchase. Excellent customer service combined with an excellent selection of granite and quartz at reasonable prices. Kathryn provided excellent customer service at the contact point and was very helpful in selecting the color/design for out kitchen. The installation team was fast and efficient, doing an excellent and precise job. You cannot go wrong by using them for your kitchen or bath product.