ISLANDER POOLS

This is the 3rd time we have gone to Islander with repair needs for our hot tub which we purchased there 6-7 years ago. Each time we were met with discourteous/rude person on the phone. It was so bad that I thought perhaps the first time they just had a new guy manning the phones who just didn't understand how to deal with people. And frankly since we bought our unit there we decided to give it another shot. But each time, with both me and my husband, the service has been rude, begrudging, almost blaming us for needing someone to come out! I have no idea how in this day and age a company can stay in business with such such service. When I told them last year that we wanted a new ozonator which was clearly damaged and we were ending up with murky water, they told me to check the chemicals and try again. That the ozonator doesn't do anything anyway. Hah! I actually work for a living in water purification and ozonation does do alot! And then when I said that I wanted it anyway in spite of his advice, he asked if I wanted the generic version or the brand version. When I opted for the generic version at the half the price he told me that it wasn't as good quality. (Well since it doesn't do anything anyway I guess I can live with that. Please just come and install it I said). They did install it and it promptly cleaned up our murky water issue. Hmmmm. Now we have a leak and they clearly did not want to come out again. If anyone in my team talked to a customer like the way they talked to me and my husband they would be fired on the spot! As a result we are finally finding service elsewhere (something we should have done a long time ago) and when we do need a new unit eventually, rest assured we will NOT go back to Islander Pools. Horrendous!

OUR OLD POOL FELL DOWN. THEY WERE VERY QUICK IN PUTTING UP THE NEW POOL. I WAS VERY PLEASED WITH THE QUICKNESS OF THE SERVICE. THE QUALITY WAS VERY GOOD. WE ARE ENJOYING THE POOL NOW SO EVERYTHING WAS SATISFACTORY.