George Brothers, Inc, Increte of Albany

It went great! excellent to work with. Came out promptly for a quote, worked with us on the design, very helpful in the showroom as well so we could see examples. Excellent communication with emails and phone calls. Very responsive with scheduling as well. Great job on the walk and clean up.

What prompted my review is a call to repair work completed that was done half haphazardly - chipped concrete with was not colored underneath and a crack and separation of a portion of patio ( other contractors pointed out the short cuts taken) - Diane refused to send someone to look at the work until may claiming it is to cold to provide estimates - three there contractors on Angie list have viewed the property and provided feed back. The initial call and set up of services went ok, we spoke with a rep over the phone then went to the show room. Rick came out promptly to provide an estimate . We then placed a $500 deposit and as told we would be contacted for an install date . Three weeks later when there was no word so I called this company again . I was told that hey were getting me on the schedule , I explained that I had already paid a deposit I reassured I would be called back . Less then a week later Rick and his crew showed up to my home unannounced and ready to work. I allowed them to work - While doing a demolition of the front patio they dug up a 3 x 10 portion of my driveway. I ask if they were going to replace the gaping hole and was told I would have to get an asfualt company to repave my driveway . I then told rick to have his gus stop he demo and we will cut our losses . He then back tracked and said he would poor cement and pain it black.... Rick and his team created their own design apposed to the one given to them and had to re do their design of the patio. There was stain splatter on the siding of my home and damaged window siding from workers. While pooring a basic concrete flat patio rick and his crew left blocks and chunks of concrete in my back yard which hardened and created massive boulders half under and have over ground. Rick apologized but did not remove .

tn April when I called about the hundreds of chips in the surface of my stamped concrete, Diane said it would be May before they would be working. In June, Rick came to inspect it (when I wasn't home) and through Diane told me it was dog pooh that caused the chippig but they would take care of it. I called again just before July 4 and Diane gave me weather excuse again. In August I hired another contractor and learned much about what was wrong. First of all in the Increte system the color is spread on top of the concrete so when there is chipping the uncolored concrete is exposed. The newer, more efficient process is to integrate color in the concrete. However, that is secondary to the issue here: I was promised in June that my stamped concrete would be repaired. It's now August 15 and I've not heard anything more from Diane or Rick about how they are going to take care of this. My recommendation: DO NOT HIRE GEORGE BROTHERS.

After getting an estimate by Rick we visited the show room and met with Dianne who was very pleasant and helpful. They gave us a date for three weeks later weather permitting. It snowed the first day they were supposed to start but after that everything went smoothly and according to plan. The project took about three and half days. There were at least 3-5 men on the job at any given day. They showed up on time and practically worked non-stop all day! They were all very professional and courteous. Everything was cleaned up in the area they worked on and more importantly the job was done right on schedule. Overall, hiring Gearge Brothers was a very pleasant experience for us. Both Rick and Dianne have been very considerate and accommodating.

I spoke to several contractors and none seemed to be in the price range we were looking to spend. We had given up with the project for 2012. Then we got a late call from George Brothers (we had seen them in the spring at a home show in Clifton Park) They apparently were moving their business and were behind in follow-ups. No matter though. They came and measured and made a proposal that was close to our price. He questioned the size we had chosen and showed us better ways to use the space and save square footage. My wife stopped off on her way home from work a few days later and picked the colors and style, all real easy with so much to choose from. They showed up on schedule with a crew that was well trained and experienced who anticipated my every question. All of the work seemed to be second nature to them. They pointed out potential drainage problems with our design and made everything right with our plan with an inexpensive revision. Working in the close confines of our stockade fence there was an accidental broken post that they stopped all other work for and dug a new hole and placed a new post, no harm, no foul. Once the work was finished each day (One long day, and two follow ups for coloring and sealing) they cleaned up the area and upon final completion they used a power washer and made the area just like they found it. I had offers from private contractors to do the work for less money, but we wanted to have a reputation backing up the project and the future of the patio. After seeing so many examples of their work in the area, we were sold.(If you live, work and play in the Albany and Upstate area, you've seen their work!!) I know if we have a problem with the look or wear of the patio they will be here right away. A family run business who pays great attention to detail. I would not hesitate to hire them again.

My first call was returned a week later and was told to call back. This happened four more times. Each time I called, no one would answer. It seemed as if George Bros. didn't have anyone working the phones. After two weeks of phone tag, I finally spoke with Diane and she informed me someone would be out to look at my house the next day at 3:30 pm. The next day, Diane called at 1:30 pm and left a message informing me she needed to cancel the appointment and to call back to reschedule. I called back and, to no surprise, Diane didn't pick up the phone. I left my information (again) and asked to have someone call back with a rescheduled appointment. I didn't receive a call until a week later. I was informed by Diane that George Bros. was booked through the fall season and would have to reschedule for sometime next spring. I didn't call back. This was such an unprofessional way to deal with customers that I will not seek out George Bros. business in the future. This was a terrible experience.

They called and cancelled the day of the appointment.

Came and jack hammered existing garage floor, which had been there since 1993 and which was a poor job by someone else. Floor was crumbling. George's came when they said and did a great job; the cement was poured and leveled and smoothed to satisfaction. I do wish it was cheaper; they said that even though it was only a one car garage they still had to bring all the equipment out, which they felt was a bit far (but only 16 mi.). Still, it was a good job, a good pour and I'm very satisfied; would hire again in a minute.

It went great. The only delay was the endless rain we had in June (obviously not their fault!) and by the time they could schedule the work they ended up working on the hottest days so far this summer (105 degress with humidity). The 5-man crew was pleasant to have around, worked very hard and definitely knew what they were doing. The co-owner, Rick, was on site periodically but the level and quality of work did not vary, whether he was here or not. The job was scheduled to start on a Tuesday, but the office manager, Diane, called to see if they could come Monday afternoon to begin the prep work so they were ready to pour first thing on Tuesday. Wednesday and Thursday there were additional tasks for them to do; they arrived, did their work and left, always making sure my outside gate was secured so my dog could not get out if she accidentally got out of the house. It's a small fenced-in courtyard (approximately 210 square feet) in an end-unit townhouse and they worked very well despite the tight quarters, not bothering my neighbors. They carried the cement from the huge mixer truck on the street by the wheelbarrow full to the back of the property and did not leave a mess for me, or my neighbors to clean up. The end project is all I had hoped for and more! They did an outstanding job. I recommend them and their product highly. There are many colors and styles to choose from, I selected Philly Blue with gray grout lines in the notched slate pattern and love it!

They provided an estimate for a stamped concrete job. Notified me that they were booking three weeks in advance and scheduled the work for the first week of June. They would not schedule a specific day but said they'll call a week prior to the actual work date. When no call arrived I called to check and was told they were about four weeks delayed due to the rain. Again they would not provide a concrete date or week (or month!) for when they can get the job done. I ended up canceling the job.