Geek Squad - Best Buy

It is working well. Samsung TVs are great. Selling and delivering, they are excellent. It is where I buy my TVs and electrical appliances.

These two gentleman were very professional and courteous and most importantly very respectful of my property handling everything with most care. They explained how everything works and insured me if there's a problem they will be there to straighten out. If there was a scoring system I would give them a perfect 10.I would highly recommend them to all my friends. Thank you Geek squad.

It was an absolute pleasure working with the Geek Squad. Mark, Patrick, and Rob were on time, courteous, and professional. They did an excellent job and cleaned up when the job was done. Every company should be as pleasant to work with as the Geek Squad!

was told it would take 24 hrs. it took a week. the graphics card we wanted failed. another was unavailable and would take a week to ship in. settled for another , inferior graphics card. when I picked up the item I was not shown any kind of remorse from anyone @ the above problems. I was not shown that the graphics card was working properly. also the newly implemented system of signing up foran appointment is deeply flawed, illogical and is even at this early time being circumvented at every opportunity, just to keep people nfrom waiting lomger... a bad idea poorly executed. the employees seemed exasperated and there seemed to be nobody in charge of anything. seat of the pants was my impression start to finish. but, as they know, its the only game in town...so ....

Great, Charles was very knowledgeable.

It was fine. I'm actually very happy with them. The two guys who delivered it went out their way to set it up, did the configuration and showed it to me.

It went very well. The salesperson at Best Buy helped me through the pluses and minuses of the laptops that I was looking at. he was patient and clear. I felt no pressure. I bought an Office Suite and Security program which he had his geek squad install and test. They were only a few minutes late from the promised pick-up time.

The price was reasonable. It was a good experience and I got something that I liked and I picked up a microwave. Then the only thing that was bad about it was that it seemed everything went wrong with the particular product that we wanted. It took forever to get it because there was one problem after another trying to get the thing. It was an open box for starters and that’s why it was cheaper but it was missing a piece. So then they went to another box and pulled a piece out. There was another problem of finding the item in the stock. I was there for probably two hours just trying to check out to buy it. Based on the whole experience it was a night mare getting out of there. The guy had to get his manager for everything.

Called Geek Squad hotline & arranged a time for the service; was informed of the agent's name to do the service. Mr Bennett called the morning of the appointment to inform me of his approximately arrival; called again to inform me that he was on his way. He arrived as scheduled, greeted me professionally, covered his shoes with booties & proceeded to the computer room. I told him the problem and he proceeded to explain the repairs he could make and any costs. He worked on the computer for an hour and a half, explaining what he was doing each step of the way.He was very professional, courteous & friendly throughout the process. He made sure that everything was working before leaving. He told me to contact him if I had any problems in the future. This was a great experience, since I am mostly computer illiterate. I am very pleased with the results & especially with Mr Bennett.

Best Buy's repairmen were unable to transfer data in either computer. After paying for another company to do it (at a cheaper price) we find that the difficulty in the transfer was related to Norton's GoBack feature which had to be disabled for the transfer to occur. The serviceman who performed the service at the other company said that anyone who has been around for a while would recognize the problem easity. Too bad Best Buy doesn't have an experienced computer person on a 1 -800 number that their service people could have contacted to help solve this problem. There was a lot of needless stress and frustration caused by Best Buy's inexperience. We didn't know if they had lost our data or damaged our hard drives on the old computers. All they would say is that we could "send the drives out" for a charge of at least $250 each. Since the Norton products are so common, one would think that someone on Best Buy's repair staff would have run into this before!

I purchase all of my electronics here. The customer service is good and I will continue to make purchases at this store.

They were punctual. They were courteous. They refunded me the difference in the price of the washer. I would use them in the future.

I WOULD SAY THAT THEY DIDN'T LET ME KNOW WHAT WAS HAPPENING TO MY COMPUTER. THEY DIDN'T GIVE ME ANY ADVICE ON WHAT SPY WARE TO BUY. I WOULD HAVE LIKED TO HAD RECEIVED SOME ADVICE ABOUT THE UPKEEP OF MY COMPUTER.

THEY WERE VERY FRIENDLY AND KNOWLEDGEABLE FOR ANY QUESTIONS THAT WE HAD ON THE LAPTOP AND SO FORTH. WE HAVE BEEN OVER THERE THREE OR FOUR TIMES WITH OUR COMPUTER AND WE WOULD GO BACK. THEY GAVE US A DATE AND IT WAS READY ON TIME. THE COMPUTER WORKED GREAT.

IT WAS A LITTLE STRANGE I GUESS, I THINK THAT THEY BROKE THE COMPUTER BECAUSE ONCE THEY EVALUATED IT, IT HAD THINGS WRONG WITH IT THAT WEREN'T PREVIOUSLY WRONG WITH IT. THEY QUOTED A PRICE TO FIX IT THAT WOULD HAVE COST AS MUCH AS BUYING A NEW COMPUTER, SO I SAID FORGET IT. I CAME BACK TO SPEAK TO THE MANAGER AND WHEN THEY EVALUATED IT AGAIN, IRONICALLY, THEY FOUND THE PROBLEMS WEREN'T THERE. OVERALL IT WAS NOT A GOOD EXPERIENCE.

THEY WERE AN AVERAGE SERVICE. IT WASN'T ANYTHING OUTSTANDING. THE UNIT CAME BACK A LITTLE LATER THAN WE THOUGHT IT WOULD. THE TELEPHONE CALLS WERE NOT AS PROMPT AS WE THOUGHT THEY SHOULD BE.

WE BROUGHT THE COMPUTER IN. THEY TOOK A LOOK AT IT. THEY TOLD US WHAT THE PROBLEMS WERE AND FIXED IT. THEY WERE FAST. THEY DO HIGH QUALITY WORK.

THEY WERE GOOD, THEY WERE A GOOD BUSINESS. I'D GO BACK. THEY GOT ME IN REALLY FAST. THEY DID THE WORK WITHIN THE TIME FRAME THAT THEY SAID THEY WOULD. THERE HAVE BEEN NO TROUBLES WITH THE COMPUTER SINCE. THE QUALITY OF WORK WAS GOOD. I'D GO TO THEM FOR COMPUTER WORK IN THE FUTURE.

THEY WERE VERY KNOWLEDGEABLE AND EXPLAINED TO US WHAT THEY WERE DOING AND WHY. THEY STAYED UNTIL MY DAUGHTER UNDERSTOOD EVERYTHING. WHEN I CALLED BACK, THEY WERE MORE THAN HELPFUL.

I PAID MORE THAN I EXPECTED TO PAY. IT ENDED UP BEING OKAY THOUGH BECAUSE I HAVEN'T HAD A PROBLEM SINCE THEN. THE PEOPLE WERE COOPERATIVE AND DID THE JOB THEY SAID THEY WOULD DO.

THE STAFF ON THE GEEK SQUAD IS EXTREMELY KNOWLEDGEABLE, WELL TRAINED, AND PROFESSIONAL. THEY DIAGNOSED THE PROBLEM AND MADE ONLY THE NECESSARY REPAIRS. THE PRICE WAS REASONABLE.

THEY'RE VERY FRIENDLY AND VERY PROFESSIONAL. THEY EXPLAINED THE PROBLEMS WITH MY COMPUTER IN ENGLISH AND NOT IN COMPUTER GEEK LANGUAGE SO I UNDERSTOOD WHAT THEY WERE SAYING WAS WRONG. I THOUGHT THEIR PRICES WERE VERY REASONABLE.

IT WAS VERY GOOD. THEY CAME PROMPTLY AND WE DIDN'T HAVE TO WAIT TWO OR THREE WEEKS UNTIL THEY INSTALLED EVERYTHING. THEY'RE VERY PROFESSIONAL. THEY WENT RIGHT TO THE JOB, NO MESSING AROUND. THEY DID EVERYTHING QUICKLY AND PROMPTLY AND THEY GAVE A CALLBACK NUMBER.

THEY SEEMED VERY PROFESSIONAL. THEY BASICALLY STUCK TO THEIR WORD AS FAR AS THE DELIVERY TIME. WE'RE VERY SATISFIED. THE QUALITY OF THE WORK WAS EXCELLENT, WE HAVEN'T HAD ANY PROBLEMS WITH THE COMPUTER SINCE WE GOT IT BACK.

THEY DID EXCELLENT WORK. THEY DID IT AS QUICKLY AS POSSIBLE, BUT THEY WERE EXPENSIVE. I'M SATISFIED WITH THE WORK. THE GUARANTEE WAS FOR A 30 DAYS BUT IN CASE SOMETHING ELSE HAPPENED IN THAT SAME VAIN, I WOULD CALL THEM AGAIN. THE 30 DAYS WAS MORE THAN ADEQUATE TO SEE IF EVERYTHING WAS FINE. THEY WERE VERY FRIENDLY, VERY HELPFUL AND THEY ANSWERED ALL MY QUESTIONS AND THEN SOME.