Bennett Contracting Inc

The quality of work was satisfactory and once they started the work the work was completed on time. The people doing the actual work were cooperative and were very fast. The carpenters and the countertop guy looked knowldegable. Having said that I would not recommend this company to anyone. This might be your "Plan C company" a contigency. The so called "project managers" (PM) have little experience with understanding customer expectations and are not transparent with their communication. For instance, the door the company ordered from its manufacturer was of the wrong size. So the PM called us a day before installtion date and said it was going to be two more weeks as the door had to be reordered. This meant we had to reschedule our plans. That two weeks became three extra weeks and when the so-called project manager called us, he wanted us to drop everything we were doing and schedule a date in next two days very early in the morning. With a baby in the house we requested couple more days so we can plan properly. We got a stern email saying customer "denied installation request" and so the next date is availble only after three weeks. So they screw up the order and somehow we are being held responsible for the delay. Being furstated by such answers we called the supervior of the PM and were shocked to learn that our PM was actually planning to go on vacation next day to Spain for two weeks. His trip was probably not planned in a day but we were never informed of this and now were were being rushed so we can accomodate PM's vacation. We have no probelm with the vacation but if we had been informed we could have understood the need. The supervisor didn't understand this and was adament that we need to scheule in next two days. So now we had a backup PM since the original PM went on vacation!!!. Once the job was done we thought we were done dealing with this company as we had paid the balance amount on the final inovice we received. But then we realized the company never applied the $100 coupon from Angie's List. Bennett had offered the coupon on the Angie's Site and Bennet had agreed to apply the coupon. So after waiting for more than a month after the full paymnet was made I made a call to see what was going on. The PM had conviniently forgotten about it . He send me an email saying he was going to apply the coupon but now there was going to be an extra $65 charge for something his carpenter had to do that we had requested. That was just unacceptable. We were never informed about such a charge when the carpenter complied to our request, the final invoce which was sent a month later didn't mention it and now when we find that Bennet was not applying the coupon they suddenly disocver a $65 bogus charge. Looks like stealing to me. It not only gives Bennett bad reputation but also gives Angie's List bad reputation because their coupon is now being used to steal money from the customers. Just calling yourself a PM doesn't make you a PM. May be not all of Bennett's PM behave such a way but then their supervisors should have known better. We cannot keep calling PM's supervisor every time we have a complaint. We were told the contract we signed says we have to bear any extara costs when any additonal request were made and so the $65 was correct. But the contract never talks about informing the customer first about the charges whe we request something additional. They use such well crafted techniques to nickel and dime their customers.

Very pleasant professional experience from beginning to end. Couldn't be happier with the result. Attention to detail removed concrete stair footers along with the rest of the job, and had all completed in about 3 1/2 consecutive days. My concern was that it was going to be messy and noisy, but I found no mess, and the noise was minimal and very tolerable. I also obtained a quote from them to have a PVC deck installed, and found both the decking quote and the actual price for the performed work to be higher than that of another contractor for the same job, however that being said their work was excellent and I feel they can be trusted to do quality work.

We are happy with the windows. Their employees are professional. The window installers were very skilled. They were considerate of us. I would have no reservations about highly recommending them.

I am very pleased with Bennett and have used them several times. They are a little bit more expensive, but given how contractors are sometimes not as dependable I am willing to pay the little bit extra that it would cost for their service. Their quality of work is very good. I will continue to use this company in the future.

They came and gave a good accessment of the jobs that I was having them bid on. Their estimate and breakdown of charges were excellent and well presented.

My interaction with them was fine. The estimate was for $9000. I did not use them because the estimate was astronomical. I probably may not contact them again.

We were looking to have an estimate to put in a double front door and stained glass window in the entrance way of our home. Which would be replacements of existing items. Which Bennett's rep, George Griffin made me feel that none of these items were a big deal. Sourcing the door might be a bit of work, but they had companies that they work with so no problems. Was told I'd here from him in 2-3 days, as he was going to come in and get exact measurements for the window. I am sourcing the window completely and it is a pre-made vinyl unit with the stained glass between insulated panes, just like you get for any home replacement window. But to order it, I needed the size info that George was going to provide. Well 45 days later and nothing.... this has held up the entire project and the wife ain't happy. Even a freaking call back to decline the job would have been nice rather than making me chase them, and they are still telling me I'll hear from George shortly.... yeah right! Stop wasting my time and just tell me you don't want the job. I will not use these guys again for anything, not even a competitive pricing quote, but at least I'm not stuck with a job half done or out any down payments, so in that I'm lucky.

I contacted the company and their advance man made an appointment. We went over my ideas and he offered suggestions. I contacted a list of vendors he suggested to look at products. I also had a list of my own as I knew pretty much what I wanted to achieve. An estimate was sent to me along with a contract with complete description of the job. Base porices had been established for items, and when I exceeded them, new estimates of costs were sent to me. We went off to Florida and the company had keys to our house. I also had security on the house and could set alarms remote if they forgot to lock up [which was never a problem]. I was given a date that the work would begin, and they kept in touch with me every step of the way. I also had a friend look in on the job and take pictures so I could comment if something looked not to specifications. [never a problem]. The company had put protection over all my floors and did a complete clean up job so that you would not know they were even here----except we got a beautiful new bathroom and laundry room when we got back from Florida!

The estimator seemed understanding of my work schedule and responsive to my questions, but communications issues proved problematic beginning with the fact that he listed my home number as my work number so instead of calling me back at work, he would call my house and leave messages thinking that was my work number. He said the crew could come install the entry doors first and return to install the new interior wood trim with the storms when they came in. The crew that actually did the work were excellent craftsmen who did outstanding work, but what glitches occurred were due to faulty communication. They installed the entry doors, which they had stained at their site, the first week of November, but when they returned to install the storm doors, the trim had not been stained as the estimator told me it would. He had explained that it wouldn't match in color because of the difference between fiberglass and wood but they would try to get it as close as possible, leading me to believe they would be done at the same time. The crew had not been told about the retractable screens in the storms doors and it took longer than they expected to assemble this unfamiliar style storm door. When the trim was stained, the crew did an amazing job matching the stains on the wood to the doors and also to other woodwork in the house. They also perfectly matched the shape of the doorways. The edge of the back entry door for some unexplained reason had been left white (bare fiberglass) and in finishing up the crew stained it last at about 2:30/3 p.m. and it came out blotchy and uneven and by 11:30 still hadn't dried! Then when they went to give me the keys to the storms, we discovered they didn't match. The estimator and I had already had a few miscommunications about these keys, but the crew said they would explain the problem when they returned to their office. The owner called and resolved the key issue to my satisfaction and when I explained about the blotchy stain job that didn't dry, he sent an expert to fix both problems. This expert fixed the blotches and put up blue tape in case it didn't dry so I could still shut the door. He also made me aware that the wood between the entry and storm doors was only primed, and that I might want to paint it in the Spring. Since the estimator had indicated that the exterior trim would be primed and painted with 2 coats of exterior paint, I was surprised that it hadn't been done. Once again, a miscommunication about what comprised exterior trim, which I assumed was anything exterior to the entry door, but the estimator did come and paint it. The estimator also had a problem providing the receipt I needed for my energy rebate although I had told him verbally on two different occasions as well as in writing that I needed a breakdown of the cost of materials only. His response was an unofficial e-mail from his personal hotmail account to my hotmail account. I had to call the office and explain it to someone there who sent me the breakdown for the cost of the materials on their stationery. Based on the quality of the work, I would use them again myself and have recommended them to others. I would recommend them to anyone who wants quality workmanship with the caveat that if you have any issues with the person in charge of your project, speak to the owner. He is willing to work with you to complete the job the way you wanted it. They also have 5 different estimators so when I use them again I can request a different person to be in charge of my project. The problems that forced me to give them a less than perfect rating were all due to communication problems with the estimator in charge of my project. I hope that the next time I use them with a different person in charge, I will be able to give them an "A" rating.

Their prices were real high but they did what they were supposed to do.

I received a couple of quotes on this job. They were all around the same price. I picked Bennett Contracting because I like hearing that once I was a customer of theirs they are very responsive to any jobs you have in the future. Rick, the plumber for Bennett came on a Friday. The sump pump pit we have had to be dug out a little more and that was done nicely. He replaced a pedestal pump with a submerged pump and added a back up pump that runs on our village water in times of power loss. Previously, the sump pump was piped into the village sewer, illegal where we live, he cut a hole in the house and there is now a PVC pipe draining the water onto the lawn. The job took an entire day from 8am-4pm but gives us such piece of mind that if we go away and the power goes out the sump won't fail. Rick was very nice and the staff at Bennett contracting were all helpful when I called. I only gave them a B for responsiveness due to having to change the install date a few times because of larger jobs. In retrospect, not a huge problem but since it's spring and our clay soil doesn't absorb well I was getting antsy to have it done.

They put in new insulation and replaced the window. They did a really good job. They were professional. It did take some time, but they did the job. They are pretty popular in the area.

They found some rot in the walls of the sunroom. They took out all the rot and put in new support. On the outside they put in a layer of new sub-siding and then they put on the aluminum siding. They did a nice job. I liked them. They were professional. They were on time. They cleaned up the mess. The price was a little high, but it was good work.

From the beginning the estimate came in quickly and was quite detailed. They even through in extras for free-remove a wall, change a window opening. The finishing work is being done now and it is better than the original builder. I would NEVER use anyone else. The work crew has become like family to us. We love them.

Worked out very well. When small problems arose, the contractor was responsive to our concerns and sent the craftsman back to adjust the work to our satisfaction. Since this is the third or forth time we have relied on Bennett, we feel very comfortable with their work.

We chose them because they had high ratings on Angies List. Initially, they responded very quickly - they sent out someone to look at the damage, and a few days later, they sent someone to remove the debris and secure the back fascia board. After that, we hardly heard anything from them (Steve was the guy working on our account). They took a full week to get us a quote on the work, and that quote was more than double any other quote we received. It was very thorough, but we couldn't help but think they were trying to take advantage of the situation and milk our insurance for whatever they could get. We had 2 other private quotes plus the insurance assessor's quote. All were at least half of what Bennett quoted for essentially the same services. Bennett was supposed to follow up and communicate with our insurance company. They did do that to a certain degree, but they led us to believe they would take care of all of the negotiations with them. Part of the problem was our insurance company, but Bennett only contributed to the problem. The follow through was horrible, with very few follow-up calls. There was no action on the repairs for over 3 weeks. As a result, we now have squirrels and bats in our attic. We finally became fed up and found another contractor to do the work for us. We left a message for Bennett telling them that we had decided to do this. They never returned that call. Needless to say the customer service and follow through were horrible.

They do all kinds of things. They were very good. There were here for 2 weeks and when they were here they were working and there was no fooling around. We got estimates from several places and that estimate was good. They were very punctual. They came everyday at the time they said they would and they worked all day. I think they were very professional. They had a supervisor who was there all the time. There were 3 guys and 1 guy was in charge and they took their lead from him.

This was a story of persistence and ultimate success. Some snafus in the ordering process caused some delays, but overall the crew and management were fastidious in their attention to detail and quality. There were some surprises of long-term water damage when they removed the chimney, which meant that the project had to be expanded from the wall up into the ceiling. We negotiated this expansion at each point, and there were no problems. A door arrived with the active panel on the wrong side. Bennett was quick to re-order and even negotiated a discount for us, since the error occurred at the factory. We appreciated the integrity of both manager and crew. Reasonable price overall for the work they did. I'm very satisfied with the outcome. The crew did a wonderful job of trim and sanding, leaving me with perfect surfaces for staining and painting. I've scheduled additional work with this company.

They were professional; the work was fairly priced, done in a day, and done well. I am thinking of hiring Bennett again this summer to do some insulation work and to give me a quote on upgrading my windows.

Excellent, very professional, did exactly what they came to do. Staff respecful and knowledegable

Right below the roof line, we have a fascia which was wood. it was obviously rotting and at one point a woodpecker chewed through it and built a nest in there. So I called Bennet and replace the wood and cover it with an aluminum piece. The estimator came out and said they need an electrician (which i think was the expensive part) and a carpenter to do the job. It took a couple of phone call back and forth to schedule the job. I was surprised on the price for this small job. But since the main power cable was involved, the electrician had to come out also. They finished in a couple hours and cleaned up nicely. The quality is good and they were professional.

They furnished me a new estimate, which I agreed to, and proceeded with the work. The siding looks beautiful and complements the brick exterior of the main house.

Great experience from the estimate, through selection of materials, visiting the showroom to see samples of both windows and siding, speaking with office staff, they were all very professional.

I have used Bennett in the past so I had high expectations. As usual they did everything in a timely and professional manner.

They did fantastic job. They had a competitive price. They had professional staff and cleaned up everything when they left. There was no mess left behind.